Warning you have a new security problem - Spyware help

[raymo72]

Hi

Can someone help I have a red cross on the bottom left toolbar which highlights up with :warning you have a new security problem!
I have followed the 8 steps and attached my log files

 

[mflynn]

Jeeze!

Run HJT Scan only select and Fix the below entries
O2 - BHO: (no name) - {154EBC2F-A59B-43C4-9279-2691A57BB37E} - (no file)
O2 - BHO: (no name) - {21E185D9-CE87-4269-A1C9-7D1C575B631D} - (no file)
O2 - BHO: (no name) - {39ab1699-77cb-456a-8825-036be6407dcd} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {53A376D6-ADB5-40CA-A2A2-5AF756F2EE61} - (no file)
O2 - BHO: (no name) - {559ABB07-6F16-4845-8025-8D97B8AB3F78} - (no file)
O2 - BHO: (no name) - {75e1a14c-b7fb-47c9-9973-bb04f1b69534} - (no file)
O2 - BHO: (no name) - {7a4cc2a4-ee13-468f-a950-8e9303a5c566} - (no file)
O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O2 - BHO: (no name) - {ABBBD2FB-02CC-4854-9FC2-75FC0CFF3F93} - (no file)
O2 - BHO: (no name) - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: (no name) - {d20d794e-8422-4d91-b300-d04d99e00002} - (no file)
O2 - BHO: (no name) - {FC4C8A1D-4A05-4828-AF7F-070F5175F073} - (no file)
O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - AppInit_DLLs: kadxlp.dll,hwclkp.dll,oqwgkn.dll,koytzt.dll,oulvsl.dll
O20 - Winlogon Notify: byXQHaYo - C:\WINDOWS\
O20 - Winlogon Notify: ddcYSmMe - C:\WINDOWS\
O20 - Winlogon Notify: geBuVOeE - C:\WINDOWS\
O20 - Winlogon Notify: ljJabYRj - C:\WINDOWS\

Download and run http://jpshortstuff.247fixes.com/GooredFix.exe

Then

Update and run both MBAM and SAS again post logs.

After above is complete.....
Then and only then do the below!

Download SDFix to Desktop.

http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

On Desktop run SDdFix It will run (install) then close.

Then reboot into Safe Mode

As the computer starts up, tap the F8 key several times.

On the Boot menu Choose Safe Mode.

Click thu all the prompts to get to desktop.

At Desktop
My Computer C: drive. Double-click to open.

Look for a folder called SD Fix. Double-click to enter SD Fix.

Double-click to RunThis.bat. Type Y to begin.

SD Fix does its job.

When prompted hit the enter key to restart the computer

Your computer will reboot.

On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.

Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.
=========================================
Download ComboFix

NOTE: If you have had ComboFix more than a few days old delete and re-download.

Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe

Double click combofix.exe follow the prompts.

Install Recovery Console if connected to the Internet!

When finished, it will open a log.
Attach the log and a new HJT log in your next reply.

Note: Do not click combofix's window while its running. That may cause it to stall.

Mike

 

[raymo72]

updated logs

please find my updated logs

thankyou for your help!

 

[mflynn]

Rerun MBAM to confirm it is now clean. Post log.

then and only after above is complete and log posted do the below

Download SDFix to Desktop.

http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

On Desktop run SDdFix It will run (install) then close.

Then reboot into Safe Mode

As the computer starts up, tap the F8 key several times.

On the Boot menu Choose Safe Mode.

Click thu all the prompts to get to desktop.

At Desktop
My Computer C: drive. Double-click to open.

Look for a folder called SD Fix. Double-click to enter SD Fix.

Double-click to RunThis.bat. Type Y to begin.

SD Fix does its job.

When prompted hit the enter key to restart the computer

Your computer will reboot.

On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.

Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.
=========================================
Download ComboFix

NOTE: If you have had ComboFix more than a few days old delete and re-download.

Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe

Double click combofix.exe follow the prompts.

Install Recovery Console if connected to the Internet!

When finished, it will open a log.
Attach the log and a new HJT log in your next reply.

Note: Do not click combofix's window while its running. That may cause it to stall.

Mike

 

[raymo72]

updated files

Hi , i think i am getting there!

The SD fix did not work though it came up with errors and i have to use ctrl alt del

i have updated malware and hijack this

 

[mflynn]

OK the combofix found and fixed some issues that may have effected SDFix.

Run combofix again to confirm it finds no more and has a clean log.

Then try SDFix once more.

Mike

 

[raymo72]

SD fix still deosnt work but my pc works very well now , thanks for your help

 

[mflynn]

It is up to you. It is your computer.

We will try and fix it when you decide you would like to finish properly!

Mike

 

[raymo72]

I am happy to continue trying , i just didnt want to waste your time.

let me know the next step if this can be fixed

many thanks Ray

 

[mflynn]

OK Ray as you said your computer is running well but when something that is supposed to work don't the I am suspicious.

Continue..
Download SDFix to Desktop.

http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

On Desktop run SDdFix It will run (install) then close.

Then reboot into Safe Mode

As the computer starts up, tap the F8 key several times.

On the Boot menu Choose Safe Mode.

Click thu all the prompts to get to desktop.

At Desktop
My Computer C: drive. Double-click to open.

Look for a folder called SD Fix. Double-click to enter SD Fix.

Double-click to RunThis.bat. Type Y to begin.

SD Fix does its job.

When prompted hit the enter key to restart the computer

Your computer will reboot.

On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.

Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.
=========================================
Download ComboFix

NOTE: If you have had ComboFix more than a few days old delete and re-download.

Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe

Double click combofix.exe follow the prompts.

Install Recovery Console if connected to the Internet!

When finished, it will open a log.
Attach the log and a new HJT log in your next reply.

Note: Do not click combofix's window while its running. That may cause it to stall.

Mike

 

[raymo72]

I ran SD fix and got the following error as i always have:

16 Bit DOS Subsystem

C:\PROGRA-\SYMANTEC/S32EVVTI.DK
FAILED DK ADMINISTRATOR

I restarted the pc sd fix seemed to run on restart in normal mode.

Avira did highlight : ndvdm(3694) was running suspiciously low

i meant to cancel but clicked allow by mistake but it seemed to finish and run a report.

I have then run combofix and hijack and attached

thanks Ray

 

[mflynn]

Did you use to have Norton?

Do the below..

Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
-------------------------------------------------------------------------------------
The issues can and are likely found is in System Restore so do the below

Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Cleanup at TechSpot".

Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.

As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

It clears what is known as Shadow copies which are used by specialized back up programs.

This is if you have the Volume Shadow Copy running which is the default.

Mike

 

[raymo72]

Hello

I m not sure if i had norton, i maybe downloaded a trial for a few days but no longer if i did.

All seems ok
i have attached my hijack this log

regards

Ray

 

[mflynn]

Well your HJT log shows remnants

Run HJT Scan only Fix the below
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

Then Download and Run The Norton removal tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Give us a status, how is computer running now? Anything else?

Mike

 

[raymo72]

i fixed the file , was it only 1 as i could only see 1

also ran the norton removal tool

computer is running well , 2 or 3 virus alerts from avira

hijack this attached

thanks again!

 

[mflynn]

OK great!

Post the Avira log and perhaps we will close this thread!

Mike

 

[raymo72]

avira attached , 2 virus found , i moved them to vault

 

[mflynn]

OK that is good! these files ar being found in Quarantine and the warning about Hyberfil is normal.

The closing below will remove the QooBox and eliminate this. do the closing and then recheck with antivir.

Thread Closing-------------------------------------------------------------------

Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

Remove ComboFix
Start-Run
type
combofix /u
Hit enter or click OK.

Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe

Save to desktop.

This will remove all the tools we used to clean your computer.


Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

If prompted to Reboot click, Yes.
OTCleanit will delete itself when finished, If not delete it by yourself.

-------------------------------------------------------------------------------------
Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
-------------------------------------------------------------------------------------
The issues can and are likely found is in System Restore so do the below

Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.

As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

It clears what is known as Shadow copies which are used by specialized back up programs.

This is if you have the Volume Shadow Copy running which is the default.
-------------------------------------------------------------------------------------

Every two weeks or so, run MBAM and SAS until clean.

They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

If they find something they can not clean, then get back to us.

Additionally run CCleaner. ATF-Cleaner and KCleaner.
----------------------------------------------------------------------------------------
I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

It was designed to be used with and to co-exist with other Virus scanners.

Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

It's like looking at it with 2 sets of eyes and from a different angle.

It works like some Firewalls do to learn what is good/bad.

After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

As it queries you about the prompt to help you determine to approve or not you can google it with one click.

http://www.threatfire.com/Download/
-------------------------------------------------------------------------------------
Look at http://www.javacoolsoftware.com/spywareblaster.html

Run SpyBot ocassionally and use the Immunize function.
http://www.safer-networking.org/en/download/

I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html

Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

A Disk Scan (chkdsk) and Defrag are in order.

Mike