Welcome to TechSpot! I'll help with the malware. Don't worry about GMER right now.
Please tell your daughter or whoever uses the system
not to act on those 'alerts' and messages. It's a scan to get the user to click on the site.
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Let run these scan sto get additional information:
Please note: If you have Combofix on the desktop already, please uninstall it. Then download the current version and do the scan: Uninstall directions,
if needed
- Click START> then RUN
- Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
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Download Combofix from HERE or HEREhttp://www.forospyware.com/sUBs/ComboFix.exe and save to the desktop
- Double click combofix.exe & follow the prompts.
- ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
- Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- .Click on Yes, to continue scanning for malware
- .If Combofix asks you to update the program, allow
- .Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- .Close any open browsers.
- .Double click combofix.exe & follow the prompts to run.
- When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
Re-enable your Antivirus software.
Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2: ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
Note 3: Combofix prevents autorun of
ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
Note 4: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty
and terminates prematurely, the connection can be manually restored by restarting your machine.
Note 5: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart computer to fix the issue.
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- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESETOnlineScan
- For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
[o] Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
[o] Double click on the on your desktop.
- Check 'Yes I accept terms of use.'
- Click Start button
- Accept any security warnings from your browser.
- Uncheck 'Remove found threats'
- Check 'Scan archives/
- Leave remaining settings as is.
- Press the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
- When the scan completes, press List of found threats
- Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
- Push the Back button
- Push Finish
NOTE: If no malware is found then no log will be produced. Let me know if this is the case. (I don't need a McAfee scan log)
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My Guidelines: please read and follow:
- Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
- Read my instructions carefully. If you don't understand or have a problem, ask me.
- If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
- Follow the order of the tasks I give you. Order is crucial in cleaning process.
- File sharing programs should be uninstalled or disabled during the cleaning process..
- Observe these:
[o] Don't use any other cleaning programs or scans while I'm helping you.
[o] Don't use a Registry cleaner or make any changes in the Registry.
[o] Don't download and install new programs- except those I give you.
- Reminder to be patient
If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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