XP doesn't recognize cd and dvd drives

[IronFront]

They're connected correctly, and even open up. However, they do not show up in My Computer and nothing happens if I put in a CD. Help?

 

[mailpup]

Are these IDE or SATA optical drives?

 

[IronFront]

How would I find that out?

 

[mailpup]

Describe the kind of cable are they connected to the motherboard with.

 

[IronFront]

Looked it up on Wikipedia, they're IDE.

 

[mailpup]

It's not clear to me if you just installed these drives or were they working fine up until now? Are the jumpers on the back set correctly? Master/slave or cable select?

 

[IronFront]

No, I've had this problem for a while. They've never worked in the time I've had the computer. Like I said, the plugs are in correctly. Master/slave.

 

[mailpup]

See this page from Microsoft and see if it helps: http://support.microsoft.com/kb/314060

 

[IronFront]

Should've said I've already seen that page. Didn't help.

 

[Hemantdhyani]

Hi

Hello!

Go to device manager and uninstall the CD/DVD drive --

Click on start - Run - Regedit - Ok

Delet Upper filters / Lower filters and No install class and restart the computer and that will resolve the issue-


Hope this helps -
Take care
Hemant

 

[IronFront]

There were no Upper filters or Lower Filters. But, I deleted the No Install Class and restarted. It didn't work.

 

[mailpup]

I would try replacing the IDE cable just in case.

 

[Hemantdhyani]

hi

Can you tell me if the drive is detected under device manager or check if the drive is getting detected under bios- Because if the drive is getting in any one of the places Changing the IDE cable will not help -- Tried to boot the computer with windows Xp anf if it does than the issue will be with windows Xp and u will need to reinstall windows--

 

[IronFront]

No, it is not in bios or device manager. It will not boot with windows CD. I guess I have to get a new IDE cable.

 

[Hemantdhyani]

hi

If you have a floppy drive on the system tried to swap the cables for the folppy drive and check if that works--

hemant

 

[IronFront]

I don't have a floppy drive.

 

[Hemantdhyani]

HI

Your hdd is it a IDE drive-- TRied to swap the cables with Hard drive and check what happens??

 

[IronFront]

I took an IDE cable from another computer, put it into this one, and it worked just fine. Thanks.

 

[mailpup]

Thanks for the feedback. I love simple solutions.