Hi,
The following is the email exchange I've been having with Promise support. So far I'm up to the point where they say you cannot run two Promise controllers in the same computer (do you know if this is true?) even if one is IDE and the other SATA.
Anyone have any suggestions?
Sorry about the long post, but editing it down might loose some of the content (like it really doesn't look like they understand the emails before answering them)
----Email exchange with Promise Supoort ----------------------
Hi,
Could you check what the conflict between the IDE controller and the SATA controller is for me. If I knew what the conflict was, maybe I could get a solution from GIgabyte or from Mr. BIOS.
If you don't personally know what the problem is, could you please ask one of the engineers (or pass this email up to them).
Thanx
...MaTed
On Wed, 02 Nov 2005 12:11:12 -0500, support <support@promise.com> wrote:
Hi
Sorry I don't know if there is any way to configure so the two controllers (onboard PDC20276 and SATA300) can be used at the same time.
Thank you
Promise Technical Support
Promise Technology Inc
Phone 408-228-1400
Faxed 408-228-1079
-----Original Message-----
From: Ted Ma [mailto:?????@sympatico.ca]
Sent: Tuesday, November 01, 2005 6:52 PM
To: support
Subject: Re: Cannot boot with SATA drives connected to SATA300 tx2Plus
Hi,
There is only 1 on-board SATA controller (Silicon Image Sil3112A) and is disabled in the BIOS. The two other controllers are IDE. One is the regular IDE (from southbridge - see previous email) and the other is the IDE RAID controller (Onbard Promise PDC20276).
The two optical and two IDE 60 GB are configured as detailed in the previous email.
The system does boot from the IDE drive (first channel) on the Promise PDC20276 with no SATA drives connected (BIOS does not load for PCI SATA300 TX2Plus).
I only have the PCI SATA300 TX2Plus as a SATA controller.
Is the On-board IDE RAID controller (Promise PDC2076) not compatible with the PCI SATA300 TX2Plus???? Is there no way to configure so the two controllers can be used??
Yes the system boots normally with just the 2 IDE controllers (Promise and regular southbridge) enabled. It used to work with the on-board SATA
RAID enabled as well (this has been disabled)
...MaTed
On Tue, 01 Nov 2005 14:08:27 -0500, support <support@promise.com> wrote:
Hi
It seem like you are trying to run all SATA controller in the same system. (Onboard Silicon SATA, PDC20276 and PCI SATA300 TX2Plus) If so
there is chance that 2 of the controllers will encounter conflict.
I know for fact that the PDC20276 and PCI SATA300 TX2Plus will run into conflict because both controllers are manufacture from promise. Usually with promise controller you can only have one controller working pre system.
Does the system work if you only have 2 out of 3 controllers running?
Thank you
Promise Technical Support
Promise Technology Inc
Phone 408-228-1400
Faxed 408-228-1079
-----Original Message-----
From: Ted Ma [mailto:?????@sympatico.ca]
Sent: Monday, October 31, 2005 4:01 PM
To: support
Subject: Re: Cannot boot with SATA drives connected to SATA300 tx2Plus
Hi,
The onboard SATA RAID controller (On-Board SATA RAID *
- Onboard Silicon Image
- Supports Disk striping (RAID0) or DISK
Mirroring (RAID1)
- Supports UDMA up to 150 MB/sec)
is disabled in the BIOS. It went bad on the Drive side - It was still recognized by the Windows
XP driver but was sporadic on recognizing the drives. The onboard controller was not running in raid mode.
The on-board regular IDE (? Onbard Promise PDC20276
- Supports data striping (RAID 0) or
mirroring (RAID 1)
- Supports concurrent dual IDE controller
operation
- Supports IDE bus master operation )
has a DVDRW drive as the Primary Master and a DVD drive as the Secondary Master.
The on-board IDE RAID is being used as simple IDE. Channel 1 has a 60 GB Hitachi drive as Master. Channel 2 also has a 60 GB
Hitachi Drive. I do want to RAID the two drives later as data storage, but for now Channel 1 is the Windows XP boot drive.
It's a SATA300 TX2Plus, not that it matters much.
If you need the manuals (3 of them). I can try sending them to you, but they are large (7.2 MB, 800 KB and 420 KB). Do you have a FTP site I could send to (or I can find the links and point
you to them)
...MaTed
On Mon, 31 Oct 2005 12:50:55 -0500, support <support@promise.com> wrote:
Hi
Are you running both the onboard Ultra controller and SATA150 TX2Plus at the same time? Also the onboard Ultra controller is this controller also Promise chipset controller?
Thank you
Promise Technical Support
Promise Technology Inc
Phone 408-228-1400
Faxed 408-228-1079
-----Original Message-----
From: Ted Ma [mailto:?????@sympatico.ca]
Sent: Friday, October 28, 2005 7:18 PM
To:
support@promise.com
Subject: Cannot boot with SATA drives connected to SATA300 tx2Plus
I bought the Controller to replace the on SATA controller on a Gigabyte GA-7vaxp ultra. I have 2 Hitachi 7k250 160 GB SATA drives. When
the SATA drives are connected, the sytem will not boot. It seems to get to the point where it loads the boot sector on (screen goes blank) and the
system stops if either SATA dive is connected (ie tx300 BIOS loads). If I rearrange the boot order, the system will try to boot from either of SATA
drives. The IDE drives are connected to the onbound RAID controller non-RAID configuration.
--
...MaTed (Ted Ma)