Solved Possible Trojan, performed 5 steps

mikeb · Aug 6, 2012

Possible trojan on seperate laptop. Recieved warning when searching drop ship sites. Computer acting wierd since. Any help to confirm we are now clean would be appreciated. Logs included.
Thanks in Advance,
Mike

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org
Database version: v2012.08.06.13
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Patty :: PATTYSLAPTOP [administrator]
8/6/2012 8:33:59 PM
mbam-log-2012-08-06 (20-33-59).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198457
Time elapsed: 4 minute(s), 17 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Patty\Downloads\freefileviewer_2_1283 (1).exe (PUP.BundleOffers.IIQ) -> No action taken.
C:\Users\Patty\Downloads\freefileviewer_2_1283.exe (PUP.BundleOffers.IIQ) -> No action taken.
(end)
**********************************************************************

GMER
no log, no modifications

**********************************************************************

DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/11/2011 6:25:57 PM
System Uptime: 8/6/2012 8:23:46 PM (1 hours ago)
.
Motherboard: AMD Corp. | | Guam
Processor: AMD Turion(tm) II P540 Dual-Core Processor | Socket S1G4 | 2400/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 454 GiB total, 397.787 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Reader 9.3
Adobe Shockwave Player 11.6
Apple Application Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Freeze.com NetAssistant
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Java(TM) 6 Update 17
Junk Mail filter update
Label@Once 1.0
Malwarebytes Anti-Malware version 1.62.0.1300
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
NetAssistant
Norton Internet Security
QuickTime
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
swMSM
TOSHIBA Application Installer
TOSHIBA Assist
Toshiba Book Place
TOSHIBA eco Utility
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
TOSHIBA Media Controller
TOSHIBA Media Controller Plug-in
TOSHIBA Quality Application
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
ToshibaRegistration
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
8/6/2012 8:54:48 AM, Error: Service Control Manager [7034] - The TPCH Service service terminated unexpectedly. It has done this 1 time(s).
8/6/2012 5:59:38 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:59:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/6/2012 5:59:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/6/2012 5:59:37 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
8/6/2012 5:59:37 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
8/6/2012 5:59:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/6/2012 5:59:27 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
8/6/2012 5:59:05 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_NIS DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:58:59 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/6/2012 5:58:58 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/6/2012 5:58:58 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
8/6/2012 5:58:58 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
8/6/2012 5:58:58 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/5/2012 3:57:28 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64
8/5/2012 3:57:28 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147014847
.
==== End Of File ===========================
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by Patty at 21:33:59 on 2012-08-06
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3835.2277 [GMT -4:00]
.
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\atieclxx.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe
C:\windows\system32\taskeng.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\D-Link\SharePort Utility\Connect.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\windows\SysWOW64\cmd.exe
C:\windows\system32\conhost.exe
C:\windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
uInternet Settings,ProxyOverride = <local>;*.local
uURLSearchHooks: NetAssistant: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - C:\Program Files (x86)\Freeze.com\NetAssistant\NetAssistant.dll
mWinlogon: Userinit=userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\IPS\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: NetAssistant: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - C:\Program Files (x86)\Freeze.com\NetAssistant\NetAssistant.dll
BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\Users\Patty\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\Users\Patty\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SHAREP~1.LNK - C:\Program Files (x86)\D-Link\SharePort Utility\Connect.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{D4EEF478-C0BD-4C03-95D6-DD66525A0D60} : DhcpNameServer = 192.168.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\windows\system32\cmd.exe /D /C start C:\windows\system32\ie4uinit.exe -ClearIconCache
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coIEPlg.dll
BHO-X64: Norton Identity Protection - No File
BHO-X64: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\IPS\IPSBHO.DLL
BHO-X64: Norton Vulnerability Protection - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: NetAssistant: {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files (x86)\Freeze.com\NetAssistant\NetAssistant.dll
BHO-X64: NetAssistantBHO - No File
BHO-X64: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun-x64: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce-x64: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\windows\system32\drivers\NISx64\1307010.005\SYMDS64.SYS --> C:\windows\system32\drivers\NISx64\1307010.005\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\system32\drivers\NISx64\1307010.005\SYMEFA64.SYS --> C:\windows\system32\drivers\NISx64\1307010.005\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20120711.002_244\BHDrvx64.sys [2012-7-11 1161376]
R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\system32\drivers\NISx64\1307010.005\ccSetx64.sys --> C:\windows\system32\drivers\NISx64\1307010.005\ccSetx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120803.002_26e\IDSviA64.sys [2012-8-3 509088]
R1 SymIRON;Symantec Iron Driver;C:\windows\system32\drivers\NISx64\1307010.005\Ironx64.SYS --> C:\windows\system32\drivers\NISx64\1307010.005\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\system32\Drivers\NISx64\1307010.005\SYMNETS.SYS --> C:\windows\system32\Drivers\NISx64\1307010.005\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\system32\atiesrxx.exe --> C:\windows\system32\atiesrxx.exe [?]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ccsvchst.exe [2012-5-18 138232]
R2 sxuptp;SXUPTP Driver;C:\windows\system32\DRIVERS\sxuptp.sys --> C:\windows\system32\DRIVERS\sxuptp.sys [?]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-4-6 258928]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\system32\DRIVERS\TVALZFL.sys --> C:\windows\system32\DRIVERS\TVALZFL.sys [?]
R3 amdkmdag;amdkmdag;C:\windows\system32\DRIVERS\atipmdag.sys --> C:\windows\system32\DRIVERS\atipmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\windows\system32\DRIVERS\atikmpag.sys --> C:\windows\system32\DRIVERS\atikmpag.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-6-1 138912]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\system32\DRIVERS\L1C62x64.sys --> C:\windows\system32\DRIVERS\L1C62x64.sys [?]
R3 PGEffect;Pangu effect driver;C:\windows\system32\DRIVERS\pgeffect.sys --> C:\windows\system32\DRIVERS\pgeffect.sys [?]
R3 QIOMem;Generic IO & Memory Access;C:\windows\system32\DRIVERS\QIOMem.sys --> C:\windows\system32\DRIVERS\QIOMem.sys [?]
R3 rtl8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\system32\DRIVERS\rtl8192Ce.sys --> C:\windows\system32\DRIVERS\rtl8192Ce.sys [?]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-3-11 54136]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\windows\system32\DRIVERS\vwifimp.sys --> C:\windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-3-22 136176]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-3-22 136176]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\system32\Drivers\RtsUStor.sys --> C:\windows\system32\Drivers\RtsUStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\windows\system32\DRIVERS\VSTAZL6.SYS --> C:\windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\windows\system32\DRIVERS\VSTDPV6.SYS --> C:\windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\system32\Drivers\usbaapl64.sys --> C:\windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\windows\system32\DRIVERS\WSDPrint.sys --> C:\windows\system32\DRIVERS\WSDPrint.sys [?]
.
=============== Created Last 30 ================
.
2012-08-07 00:33:16 -------- d-----w- C:\Users\Patty\AppData\Roaming\Malwarebytes
2012-08-07 00:33:04 -------- d-----w- C:\ProgramData\Malwarebytes
2012-08-07 00:33:03 24904 ----a-w- C:\windows\System32\drivers\mbam.sys
2012-08-07 00:33:03 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-08-06 20:32:04 -------- d-----w- C:\ProgramData\AMMYY
.
==================== Find3M ====================
.
2012-06-02 22:15:31 2622464 ----a-w- C:\windows\System32\wucltux.dll
2012-06-02 22:15:08 99840 ----a-w- C:\windows\System32\wudriver.dll
2012-06-02 19:19:42 186752 ----a-w- C:\windows\System32\wuwebv.dll
2012-06-02 19:15:12 36864 ----a-w- C:\windows\System32\wuapp.exe
2012-05-15 04:01:31 1188864 ----a-w- C:\windows\System32\wininet.dll
2012-05-15 03:03:54 981504 ----a-w- C:\windows\SysWow64\wininet.dll
2012-05-15 01:32:33 3146752 ----a-w- C:\windows\System32\win32k.sys
.
============= FINISH: 21:34:16.75 ===============

Broni · Aug 6, 2012

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

========================================

Your MBAM log says "No action taken".
Re-run it, fix ALL issues and post new log.

Next.....

Please download the below tool named Rkill (courtesy of BleepingComputer.com) to your desktop.

There are 2 different versions. If one of them won't run then download and try to run the other one.

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

http://download.bleepingcomputer.com/grinler/beta/rkill.exe
http://download.bleepingcomputer.com/grinler/beta/iExplore.exe

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

============================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

mikeb · Aug 6, 2012

oops. my bad.

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org
Database version: v2012.08.06.13
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Patty :: PATTYSLAPTOP [administrator]
8/6/2012 10:10:21 PM
mbam-log-2012-08-06 (22-10-21).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198429
Time elapsed: 5 minute(s), 31 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Patty\Downloads\freefileviewer_2_1283 (1).exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.
C:\Users\Patty\Downloads\freefileviewer_2_1283.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.
(end)
****************************************************************

Rkill 2.1.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html
Program started at: 08/06/2012 10:24:39 PM in x64 mode.
Windows Version: Windows 7
Checking for Windows services to stop.
* No malware services found to stop.
Checking for processes to terminate.
* No malware processes found to kill.
Checking Registry for malware related settings.
* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]
Backup Registry file created at:
C:\Users\Patty\Desktop\rkill-backup\rkill-08-06-2012-10-24-46.reg
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
Performing miscellaneous checks.
* No issues found.
Searching for Missing Digital Signatures:
* No issues found.
Restarting Explorer.exe in order to apply changes.
Program finished at: 08/06/2012 10:25:12 PM
Execution time: 0 hours(s), 0 minute(s), and 32 seconds(s)
*********************************************
aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-08-06 22:30:57
-----------------------------
22:30:57.537 OS Version: Windows x64 6.1.7601 Service Pack 1
22:30:57.537 Number of processors: 2 586 0x603
22:30:57.537 ComputerName: PATTYSLAPTOP UserName: Patty
22:30:58.769 Initialize success
22:32:07.781 AVAST engine defs: 12080601
22:32:18.967 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
22:32:18.967 Disk 0 Vendor: Hitachi_HTS545050B9A300 PB4OC64G Size: 476940MB BusType: 11
22:32:18.982 Disk 0 MBR read successfully
22:32:18.982 Disk 0 MBR scan
22:32:18.982 Disk 0 Windows VISTA default MBR code
22:32:18.998 Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
22:32:19.013 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 465138 MB offset 3074048
22:32:19.045 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 10301 MB offset 955676672
22:32:19.091 Disk 0 scanning C:\windows\system32\drivers
22:32:29.857 Service scanning
22:33:00.748 Modules scanning
22:33:00.748 Disk 0 trace - called modules:
22:33:00.780 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
22:33:00.780 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80043a8370]
22:33:00.780 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004322060]
22:33:02.168 AVAST engine scan C:\windows
22:33:04.165 AVAST engine scan C:\windows\system32
22:35:55.656 AVAST engine scan C:\windows\system32\drivers
22:36:06.748 AVAST engine scan C:\Users\Patty
22:38:51.094 Disk 0 MBR has been saved successfully to "C:\Users\Patty\Desktop\MBR.dat"
22:38:51.110 The log file has been saved successfully to "C:\Users\Patty\Desktop\aswMBR.txt"

Broni · Aug 7, 2012

So far I don't see much...

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.

NOTE1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.

When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try one of the following:

1. Run Combofix from Safe Mode.

2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click Rkill and choose Run as Administrator
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.exe

Double-click on the Rkill icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

If normal mode still doesn't work, run BOTH tools from safe mode.

In case #2, please post BOTH logs, rKill and Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

mikeb · Aug 7, 2012

Ran Combofix as instructed log below

ComboFix 12-08-07.03 - Patty 08/07/2012 19:58:46.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3835.2351 [GMT -4:00]
Running from: c:\users\Patty\Desktop\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\AMMYY
c:\programdata\AMMYY\hr
c:\programdata\AMMYY\hr3
c:\programdata\AMMYY\settings3.bin
.
.
((((((((((((((((((((((((( Files Created from 2012-07-08 to 2012-08-08 )))))))))))))))))))))))))))))))
.
.
2012-08-07 02:43 . 2012-06-12 03:08 3148800 ----a-w- c:\windows\system32\win32k.sys
2012-08-07 00:33 . 2012-08-07 00:33 -------- d-----w- c:\users\Patty\AppData\Roaming\Malwarebytes
2012-08-07 00:33 . 2012-08-07 00:33 -------- d-----w- c:\programdata\Malwarebytes
2012-08-07 00:33 . 2012-08-07 00:33 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2012-08-07 00:33 . 2012-07-03 17:46 24904 ----a-w- c:\windows\system32\drivers\mbam.sys
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-06-02 22:19 . 2012-06-22 14:19 38424 ----a-w- c:\windows\system32\wups.dll
2012-06-02 22:19 . 2012-06-22 14:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll
2012-06-02 22:19 . 2012-06-22 14:19 57880 ----a-w- c:\windows\system32\wuauclt.exe
2012-06-02 22:19 . 2012-06-22 14:19 44056 ----a-w- c:\windows\system32\wups2.dll
2012-06-02 22:19 . 2012-06-22 14:19 701976 ----a-w- c:\windows\system32\wuapi.dll
2012-06-02 22:15 . 2012-06-22 14:19 2622464 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:15 . 2012-06-22 14:19 99840 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 19:19 . 2012-06-22 14:18 186752 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 19:15 . 2012-06-22 14:18 36864 ----a-w- c:\windows\system32\wuapp.exe
2012-05-15 04:01 . 2012-06-14 13:20 1188864 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 03:59 . 2012-06-14 13:20 64512 ----a-w- c:\windows\system32\jsproxy.dll
2012-05-15 03:03 . 2012-06-14 13:20 981504 ----a-w- c:\windows\SysWow64\wininet.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-08-10 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-03-15 98304]
"ToshibaServiceStation"="c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" [2011-02-11 1295736]
"TWebCamera"="c:\program files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" [2010-02-24 2454840]
"GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"AppleSyncNotifier"="c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-19 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-03-27 421736]
.
c:\users\Patty\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]
SharePort Utility.lnk - c:\program files\D-Link\SharePort Utility\Connect.exe [2011-3-27 311808]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Best Buy pc app.lnk - c:\programdata\Best Buy pc app\ClickOnceSetup.exe [2010-6-24 9216]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-03-22 136176]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-03-22 136176]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-02-09 239136]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [2009-06-10 292864]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [2009-06-10 1485312]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [2009-06-10 740864]
R3 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-02-11 54136]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-02-06 137560]
R3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [2010-02-24 835952]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-02-15 52736]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-03-12 1255736]
R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\DRIVERS\WSDPrint.sys [2009-07-14 23040]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1307010.005\SYMDS64.SYS [2011-07-26 451192]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1307010.005\SYMEFA64.SYS [2012-03-29 1092728]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20120803.001\BHDrvx64.sys [2012-07-11 1161376]
S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1307010.005\ccSetx64.sys [2011-11-29 167048]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120805.001\IDSvia64.sys [2012-08-03 509088]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1307010.005\Ironx64.SYS [2012-03-29 190072]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1307010.005\SYMNETS.SYS [2012-03-29 405624]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-14 59904]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-03-15 202752]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe [2012-03-27 138232]
S2 sxuptp;SXUPTP Driver;c:\windows\system32\DRIVERS\sxuptp.sys [2009-04-13 290824]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe [2010-04-06 258928]
S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys [2009-06-20 14472]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atipmdag.sys [2010-03-15 6403072]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [2010-03-15 188928]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-06-01 138912]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys [2010-02-23 75304]
S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [2009-06-23 35008]
S3 QIOMem;Generic IO & Memory Access;c:\windows\system32\DRIVERS\QIOMem.sys [2009-06-15 12800]
S3 rtl8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys [2010-04-28 932384]
S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [2009-07-14 17920]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2012-08-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-03-22 19:57]
.
2012-08-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-03-22 19:57]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"cAudioFilterAgent"="c:\program files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe" [2010-03-10 520760]
"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2010-04-28 307768]
"TosVolRegulator"="c:\program files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe" [2009-11-11 24376]
"TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2010-02-06 709976]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <local>;*.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~4\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.0.1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
HKLM-Run-(Default) - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-TPwrMain - c:\program files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
HKLM-Run-HSON - c:\program files (x86)\TOSHIBA\TBS\HSON.exe
HKLM-Run-SmoothView - c:\program files (x86)\Toshiba\SmoothView\SmoothView.exe
HKLM-Run-00TCrdMain - c:\program files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
HKLM-Run-TosWaitSrv - c:\program files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
HKLM-Run-Teco - c:\program files (x86)\TOSHIBA\TECO\Teco.exe
HKLM-Run-SmartFaceVWatcher - c:\program files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
HKLM-Run-TosReelTimeMonitor - c:\program files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\19.7.1.5\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11f_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11f_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash11f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
.
**************************************************************************
.
Completion time: 2012-08-07 20:13:50 - machine was rebooted
ComboFix-quarantined-files.txt 2012-08-08 00:13
.
Pre-Run: 429,646,254,080 bytes free
Post-Run: 430,350,835,712 bytes free
.
- - End Of File - - 403E21AF064F37136AD706B6D5C134D8

Broni · Aug 7, 2012

How is computer doing?

Download OTL to your Desktop.
Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click the Scan All Users checkbox.
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

mikeb · Aug 7, 2012

Computer seems to be running faster and explorer issues seems to be gone.
Norton will not let me download OTL. Calls it a security risk.

Broni · Aug 7, 2012

Disable Norton momentarily.

mikeb · Aug 7, 2012

More than 5000 charachters Will split into 2:
OTL.txt

OTL logfile created on: 8/7/2012 9:24:43 PM - Run 1
OTL by OldTimer - Version 3.2.56.0 Folder = C:\Users\Patty\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 2.48 Gb Available Physical Memory | 66.20% Memory free
7.49 Gb Paging File | 6.18 Gb Available in Paging File | 82.52% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 454.24 Gb Total Space | 400.58 Gb Free Space | 88.19% Space Free | Partition Type: NTFS

Computer Name: PATTYSLAPTOP | User Name: Patty | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/08/07 21:23:40 | 000,596,480 | ---- | M] (OldTimer Tools) -- C:\Users\Patty\Desktop\OTL.exe
PRC - [2012/03/27 19:14:06 | 000,138,232 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ccsvchst.exe

========== Modules (No Company Name) ==========

MOD - [2011/06/24 22:56:36 | 000,087,328 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2011/06/24 22:56:14 | 001,241,888 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll

========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/04/06 14:53:14 | 000,258,928 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\TECO\TecoService.exe -- (TOSHIBA eco Utility Service)
SRV:64bit: - [2010/03/15 13:56:20 | 000,202,752 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2010/02/23 21:57:42 | 000,835,952 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe -- (TPCHSrv)
SRV:64bit: - [2010/02/05 20:44:48 | 000,137,560 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe -- (TOSHIBA HDD SSD Alert Service)
SRV:64bit: - [2009/11/06 02:05:28 | 000,489,312 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV:64bit: - [2009/07/28 18:48:06 | 000,140,632 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\SysNative\TODDSrv.exe -- (TODDSrv)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2012/03/27 19:14:06 | 000,138,232 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe -- (NIS)
SRV - [2011/02/11 13:45:52 | 000,054,136 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe -- (TMachInfo)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)

========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/03/29 02:28:38 | 000,405,624 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\symnets.sys -- (SymNetS)
DRV:64bit: - [2012/03/29 02:28:30 | 001,092,728 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\symefa64.sys -- (SymEFA)
DRV:64bit: - [2012/03/29 02:06:25 | 000,190,072 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\ironx64.sys -- (SymIRON)
DRV:64bit: - [2012/03/29 02:03:27 | 000,737,912 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2012/03/29 02:03:27 | 000,037,496 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2012/03/23 13:45:56 | 000,175,736 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2012/03/01 02:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/02/15 11:01:50 | 000,052,736 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/11/29 18:44:29 | 000,167,048 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\ccsetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2011/07/25 22:18:35 | 000,451,192 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1307010.005\symds64.sys -- (SymDS)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 09:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 07:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/04/28 03:32:20 | 000,932,384 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\rtl8192Ce.sys -- (rtl8192Ce)
DRV:64bit: - [2010/03/31 03:50:16 | 000,724,536 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2010/03/15 14:06:28 | 006,403,072 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atipmdag.sys -- (amdkmdag)
DRV:64bit: - [2010/03/15 13:00:58 | 000,188,928 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2010/03/10 22:51:32 | 000,316,464 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2010/02/22 22:03:42 | 000,075,304 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)
DRV:64bit: - [2010/02/09 01:57:22 | 000,239,136 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2009/07/30 23:22:04 | 000,027,784 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\tdcmdpst.sys -- (tdcmdpst)
DRV:64bit: - [2009/07/14 19:31:18 | 000,026,840 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\TVALZ_O.SYS -- (TVALZ)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 20:39:20 | 000,023,040 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WSDPrint.sys -- (WSDPrintDevice)
DRV:64bit: - [2009/06/22 21:06:38 | 000,035,008 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\PGEffect.sys -- (PGEffect)
DRV:64bit: - [2009/06/19 23:15:22 | 000,014,472 | ---- | M] (TOSHIBA Corporation) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\TVALZFL.sys -- (TVALZFL)
DRV:64bit: - [2009/06/15 16:58:50 | 000,012,800 | ---- | M] (TOSHIBA) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\QIOMem.sys -- (QIOMem)
DRV:64bit: - [2009/06/10 17:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 17:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 17:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/18 14:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2009/05/05 13:00:28 | 000,016,440 | ---- | M] (Advanced Micro Devices Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\AtiPcie.sys -- (AtiPcie)
DRV:64bit: - [2009/04/12 21:44:23 | 000,290,824 | ---- | M] (silex technology, Inc.) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\sxuptp.sys -- (sxuptp)
DRV - [2012/08/07 21:20:54 | 002,068,600 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\VirusDefs\20120807.002\ex64.sys -- (NAVEX15)
DRV - [2012/08/07 21:20:54 | 000,120,440 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\VirusDefs\20120807.002\eng64.sys -- (NAVENG)
DRV - [2012/08/03 15:50:24 | 000,509,088 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120807.001\IDSviA64.sys -- (IDSVia64)
DRV - [2012/07/11 01:00:46 | 001,161,376 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20120803.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2012/06/02 08:32:30 | 000,484,512 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2012/06/01 07:29:46 | 000,138,912 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {A22AEFE1-78DA-407D-B18D-41B850FAB39D}
IE:64bit: - HKLM\..\SearchScopes\{A22AEFE1-78DA-407D-B18D-41B850FAB39D}: "URL" = http://www.google.com/search?source...nputEncoding}&oe={outputEncoding}&rlz=1I7TSND
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
IE - HKLM\..\SearchScopes,DefaultScope = {3C392AEB-13BA-4749-965C-58437330733F}
IE - HKLM\..\SearchScopes\{3C392AEB-13BA-4749-965C-58437330733F}: "URL" = http://www.google.com/search?source...nputEncoding}&oe={outputEncoding}&rlz=1I7TSND

IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/ig?brand=TSND&bmod=TSND
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\..\SearchScopes,DefaultScope = {3C392AEB-13BA-4749-965C-58437330733F}
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\..\SearchScopes\{3C392AEB-13BA-4749-965C-58437330733F}: "URL" = http://www.google.com/search?source...tEncoding}&oe={outputEncoding}&rlz=1I7GGHP_en
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/web?q={SEARCHTERMS}&o=15527&l=dis&prt=NIS&chn=retail&geo=US&ver=18
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>;*.local

========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/VirtualEarth3D,version=4.0: C:\Program Files (x86)\Virtual Earth 3D\ File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\IPSFFPlgn\ [2012/08/05 19:55:16 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\coFFPlgn\ [2012/08/07 21:00:22 | 000,000,000 | ---D | M]

========== Chrome ==========

CHR - homepage: http://www.google.com/
CHR - homepage: http://www.google.com/
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\19.0.1084.56\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\19.0.1084.56\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\19.0.1084.56\gcswf32.dll
CHR - plugin: Norton Confidential (Enabled) = C:\Users\Patty\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2012.5.4.6_0\npcoplgn.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.170.4 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeploytk.dll
CHR - plugin: Java(TM) Platform SE 6 U17 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.7.2 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Google Earth Plugin (Enabled) = C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u00AE Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Shockwave for Director (Enabled) = C:\windows\system32\Adobe\Director\np32dsw.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll
CHR - Extension: YouTube = C:\Users\Patty\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2_0\
CHR - Extension: Google Search = C:\Users\Patty\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.14_0\
CHR - Extension: Norton Identity Protection = C:\Users\Patty\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2012.5.4.6_0\
CHR - Extension: Gmail = C:\Users\Patty\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\6.1.3_0\

O1 HOSTS File: ([2012/08/07 20:08:30 | 000,000,027 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg64.dll (Google Inc.)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll (Google Inc.)
O2 - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll (<TOSHIBA>)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.7.1.5\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [cAudioFilterAgent] C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe (Conexant Systems, Inc.)
O4:64bit: - HKLM..\Run: [HSON] C:\Program Files\TOSHIBA\TBS\HSON.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe ()
O4:64bit: - HKLM..\Run: [SmartFaceVWatcher] C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatcher.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [SmoothView] C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [Teco] C:\Program Files\TOSHIBA\TECO\Teco.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosReelTimeMonitor] C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosWaitSrv] C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [ToshibaServiceStation] C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [TWebCamera] C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe (TOSHIBA CORPORATION.)
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\Patty\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\SharePort Utility.lnk = File not found
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{D4EEF478-C0BD-4C03-95D6-DD66525A0D60}: DhcpNameServer = 192.168.0.1
O18:64bit: - Protocol\Handler\grooveLocalGWS - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2012/08/07 21:23:39 | 000,596,480 | ---- | C] (OldTimer Tools) -- C:\Users\Patty\Desktop\OTL.exe
[2012/08/07 20:13:54 | 000,000,000 | ---D | C] -- C:\windows\temp
[2012/08/07 20:08:35 | 000,000,000 | ---D | C] -- C:\$RECYCLE.BIN
[2012/08/07 19:56:39 | 000,518,144 | ---- | C] (SteelWerX) -- C:\windows\SWREG.exe
[2012/08/07 19:56:39 | 000,406,528 | ---- | C] (SteelWerX) -- C:\windows\SWSC.exe
[2012/08/07 19:56:39 | 000,060,416 | ---- | C] (NirSoft) -- C:\windows\NIRCMD.exe
[2012/08/07 19:55:45 | 000,000,000 | ---D | C] -- C:\Qoobox
[2012/08/07 19:55:15 | 000,000,000 | ---D | C] -- C:\windows\erdnt
[2012/08/07 19:51:38 | 004,728,030 | R--- | C] (Swearware) -- C:\Users\Patty\Desktop\ComboFix.exe
[2012/08/06 22:30:42 | 004,731,392 | ---- | C] (AVAST Software) -- C:\Users\Patty\Desktop\aswMBR.exe
[2012/08/06 22:24:46 | 000,000,000 | ---D | C] -- C:\Users\Patty\Desktop\rkill-backup
[2012/08/06 22:24:11 | 001,118,624 | ---- | C] (Bleeping Computer, LLC) -- C:\Users\Patty\Desktop\rkill.exe
[2012/08/06 21:30:17 | 000,607,260 | R--- | C] (Swearware) -- C:\Users\Patty\Desktop\dds.com
[2012/08/06 20:33:16 | 000,000,000 | ---D | C] -- C:\Users\Patty\AppData\Roaming\Malwarebytes
[2012/08/06 20:33:04 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/08/06 20:33:04 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2012/08/06 20:33:03 | 000,024,904 | ---- | C] (Malwarebytes Corporation) -- C:\windows\SysNative\drivers\mbam.sys
[2012/08/06 20:33:03 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2012/08/06 20:31:22 | 010,652,120 | ---- | C] (Malwarebytes Corporation ) -- C:\Users\Patty\Desktop\mbam-setup-1.62.0.1300.exe
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/08/07 21:23:40 | 000,596,480 | ---- | M] (OldTimer Tools) -- C:\Users\Patty\Desktop\OTL.exe
[2012/08/07 21:07:48 | 000,015,792 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/08/07 21:07:48 | 000,015,792 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/08/07 21:03:11 | 000,000,892 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/08/07 20:59:58 | 000,067,584 | --S- | M] () -- C:\windows\bootstat.dat
[2012/08/07 20:59:49 | 3015,884,800 | -HS- | M] () -- C:\hiberfil.sys
[2012/08/07 20:08:30 | 000,000,027 | ---- | M] () -- C:\windows\SysNative\drivers\etc\hosts
[2012/08/07 19:53:25 | 000,000,896 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/08/07 19:51:47 | 004,728,030 | R--- | M] (Swearware) -- C:\Users\Patty\Desktop\ComboFix.exe
[2012/08/07 19:45:57 | 000,422,032 | ---- | M] () -- C:\windows\SysNative\FNTCACHE.DAT
[2012/08/06 22:38:51 | 000,000,512 | ---- | M] () -- C:\Users\Patty\Desktop\MBR.dat
[2012/08/06 22:29:06 | 004,731,392 | ---- | M] (AVAST Software) -- C:\Users\Patty\Desktop\aswMBR.exe
[2012/08/06 22:24:14 | 001,118,624 | ---- | M] (Bleeping Computer, LLC) -- C:\Users\Patty\Desktop\rkill.exe
[2012/08/06 21:30:24 | 000,607,260 | R--- | M] (Swearware) -- C:\Users\Patty\Desktop\dds.com
[2012/08/06 20:42:42 | 000,302,592 | ---- | M] () -- C:\Users\Patty\Desktop\kpj452rb.exe
[2012/08/06 20:33:04 | 000,001,124 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/08/06 20:32:34 | 010,652,120 | ---- | M] (Malwarebytes Corporation ) -- C:\Users\Patty\Desktop\mbam-setup-1.62.0.1300.exe
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/08/07 19:56:39 | 000,256,000 | ---- | C] () -- C:\windows\PEV.exe
[2012/08/07 19:56:39 | 000,208,896 | ---- | C] () -- C:\windows\MBR.exe
[2012/08/07 19:56:39 | 000,098,816 | ---- | C] () -- C:\windows\sed.exe
[2012/08/07 19:56:39 | 000,080,412 | ---- | C] () -- C:\windows\grep.exe
[2012/08/07 19:56:39 | 000,068,096 | ---- | C] () -- C:\windows\zip.exe
[2012/08/06 22:38:51 | 000,000,512 | ---- | C] () -- C:\Users\Patty\Desktop\MBR.dat
[2012/08/06 20:42:36 | 000,302,592 | ---- | C] () -- C:\Users\Patty\Desktop\kpj452rb.exe
[2012/08/06 20:33:04 | 000,001,124 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2011/08/03 09:09:08 | 000,000,000 | ---- | C] () -- C:\Users\Patty\AppData\Local\{341A1BF4-D3A7-443A-9AAD-52E9427F8515}
[2011/03/11 20:36:19 | 000,000,000 | ---- | C] () -- C:\windows\ativpsrm.bin
[2011/03/11 20:34:02 | 000,001,105 | ---- | C] () -- C:\windows\SysWow64\atipblag.dat

========== LOP Check ==========

[2011/08/09 07:26:47 | 000,000,000 | ---D | M] -- C:\Users\Patty\AppData\Roaming\Tific
[2011/03/19 16:33:43 | 000,000,000 | ---D | M] -- C:\Users\Patty\AppData\Roaming\Toshiba
[2011/03/11 19:26:35 | 000,000,000 | ---D | M] -- C:\Users\Patty\AppData\Roaming\WinBatch
[2012/06/05 16:43:26 | 000,032,576 | ---- | M] () -- C:\windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========

========== Alternate Data Streams ==========

@Alternate Data Stream - 112 bytes -> C:\ProgramData\TEMP

1B5B4F1
< End of report >

mikeb · Aug 7, 2012

Extras.txt

OTL Extras logfile created on: 8/7/2012 9:24:43 PM - Run 1
OTL by OldTimer - Version 3.2.56.0 Folder = C:\Users\Patty\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 2.48 Gb Available Physical Memory | 66.20% Memory free
7.49 Gb Paging File | 6.18 Gb Available in Paging File | 82.52% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 454.24 Gb Total Space | 400.58 Gb Free Space | 88.19% Space Free | Partition Type: NTFS

Computer Name: PATTYSLAPTOP | User Name: Patty | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = ChromeHTML] -- Reg Error: Key error. File not found
.url[@ = InternetShortcut] -- C:\windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

[HKEY_USERS\S-1-5-21-2460948943-2233859528-1492114243-1000\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
https [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %1 (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
https [open] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{20DB6E2D-A736-4459-A306-9F98AD31B42B}" = lport=2869 | protocol=6 | dir=in | app=system |
"{B90695D3-9DB2-46F1-A95B-5BBB6CD6B934}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\outlook.exe |
"{CE81497B-A0F9-4989-A77D-9B6D6B228B69}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=svchost.exe |
"{CFC8C191-FC06-419B-8989-EECCD79F4C07}" = lport=19540 | protocol=17 | dir=in | name=sxuptp |
"{FE35E815-A8DD-46C3-A002-9D58C5F986C5}" = lport=10255 | protocol=6 | dir=in | name=tmc_plugin_port |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{1B026C5D-4290-4E26-8006-2A3028479D1E}" = dir=in | app=c:\program files (x86)\windows live\messenger\wlcsdk.exe |
"{20588E8A-92D2-4BBD-8A75-39952B9DC473}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{36E69095-CA5A-4207-9234-CC70AA401C25}" = dir=in | app=c:\program files (x86)\windows live\sync\windowslivesync.exe |
"{62F049F4-905F-441B-B8BB-DB570768D6DB}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{6697E7D8-6E20-4B22-8467-2E90C745512D}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{726AA760-C18A-40F7-91A4-796789D83BC4}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{7362A23A-77D4-4544-9873-92E24BD68871}" = protocol=17 | dir=in | app=c:\program files\d-link\shareport utility\connect.exe |
"{946014CC-5C27-492E-AE3C-C80E29EB92A9}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{B35722EE-A133-46D1-9BA2-D7C5F3AE9144}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{C0314EDF-DFD2-4DDE-BFF9-CE1E5C089AF6}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{C2CA243C-DC18-453D-980A-3752E7554622}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{D60CD28C-972F-440C-9C6C-41AD37A31A2F}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{E5F10C2B-59F5-415A-BAEB-B9948E185E79}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{E60942CD-63DF-46D7-BAF7-C29F5E0842E3}" = protocol=6 | dir=in | app=c:\program files\d-link\shareport utility\connect.exe |
"{F682B829-5F57-40E0-BBE1-19C162CDBFD5}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"TCP Query User{904F2117-A661-4298-BCC6-F996C064DF41}C:\program files\d-link\shareport utility\connect.exe" = protocol=6 | dir=in | app=c:\program files\d-link\shareport utility\connect.exe |
"UDP Query User{E70F43B3-5453-44A9-9E92-13D743082777}C:\program files\d-link\shareport utility\connect.exe" = protocol=17 | dir=in | app=c:\program files\d-link\shareport utility\connect.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package
"{21E2A283-1416-AF26-6DA1-92FDE02224EB}" = ccc-utility64
"{3C5E60F1-0821-4B07-97EA-84EB5A927CF6}" = MobileMe Control Panel
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{5792CD64-61B4-C448-0D22-3C51DD73AB2A}" = ATI Catalyst Install Manager
"{5DA0E02F-970B-424B-BF41-513A5018E4C0}" = TOSHIBA Disc Creator
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{8338783A-0968-3B85-AFC7-BAAE0A63DC50}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}" = TOSHIBA PC Health Monitor
"{A0E99122-25C1-4CA4-9063-499A2A814EB6}" = TOSHIBA ReelTime
"{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}" = TOSHIBA eco Utility
"{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}" = TOSHIBA Recovery Media Creator
"{B8AD779A-82DA-4365-A7D0-AD3DCFC55CFF}" = Apple Mobile Device Support
"{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}" = PlayReady PC Runtime amd64
"{C4FFA951-9678-4D51-84B4-AFD15D3C45AD}" = TOSHIBA Hardware Setup
"{CBD6B23D-41D5-4A46-8019-6208516C9712}" = TOSHIBA Supervisor Password
"{CF8FFD12-602B-422D-AF1D-511B411E7632}" = iTunes
"{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F67FA545-D8E5-4209-86B1-AEE045D1003F}" = TOSHIBA Face Recognition
"{FBBC4667-2521-4E78-B1BD-8706F774549B}" = Best Buy pc app
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX 64-bit
"CNXT_AUDIO_HDA" = Conexant HD Audio
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"SharePort Utility" = SharePort Utility
"SynTPDeinstKey" = Synaptics Pointing Device Driver

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{02950E10-1AA3-DF62-FED5-42CBD4ADC5C1}" = CCC Help Dutch
"{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package
"{0D795777-9D60-4692-8386-F2B3F2B5E5BF}" = Label@Once 1.0
"{0E64B098-8018-4256-BA23-C316A43AD9B0}" = QuickTime
"{0FB630AB-7BD8-40AE-B223-60397D57C3C9}" = Realtek WLAN Driver
"{118F5964-DA03-7B46-BDEA-7C3FA203D293}" = CCC Help Spanish
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1B87C40B-A60B-4EF3-9A68-706CF4B69978}" = TOSHIBA Assist
"{1CF51B76-7485-410C-D06D-23D1060974D3}" = Catalyst Control Center Core Implementation
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{21759FAC-AE5F-F171-EB4C-D2FBF66EDD04}" = CCC Help Czech
"{219B4856-468A-F0BB-8249-E630AD4E86C2}" = ccc-core-static
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{23EA31D7-28CD-F7B3-024C-6EB784F1BC79}" = CCC Help Russian
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java(TM) 6 Update 17
"{28E82311-8616-11E1-BEB0-B8AC6F97B88E}" = Google Earth
"{3108C217-BE83-42E4-AE9E-A56A2A92E549}" = Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
"{3175E049-F9A9-4A3D-8F19-AC9FB04514D1}" = Windows Live Communications Platform
"{3669F19D-D7C2-3240-C4EC-A57DECC124FC}" = CCC Help Japanese
"{38A0161D-7CD3-51AD-0ACB-F46DD34D2FF6}" = CCC Help Greek
"{39670BCD-6300-21D8-78A4-ECD68D0C4D95}" = CCC Help Chinese Standard
"{46A46830-50AA-3326-7A57-72BB03E6B3EC}" = CCC Help Hungarian
"{474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}" = Windows Live Essentials
"{47984ADB-54E9-BE8F-E39F-8B1FAAD4B192}" = CCC Help Polish
"{51C7AD07-C3F6-4635-8E8A-231306D810FE}" = Cisco LEAP Module
"{5570C266-C606-85BC-6E23-C858566E02DB}" = CCC Help Swedish
"{5AF550B4-BB67-4E7E-82F1-2C4300279050}" = ToshibaRegistration
"{5E620377-939F-3E6B-F328-4A69D9CA0D1B}" = CCC Help French
"{5E6F6CF3-BACC-4144-868C-E14622C658F3}" = TOSHIBA Web Camera Application
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}" = Cisco EAP-FAST Module
"{65F5F454-0029-045D-82ED-126F650B5C8F}" = Catalyst Control Center Graphics Previews Vista
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{836775DC-DC27-BC0C-7770-68E2591F6CC6}" = CCC Help Norwegian
"{86236CB1-023D-82B2-A706-74ECFFA91A8E}" = Catalyst Control Center Graphics Previews Common
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8B4BD0EF-A058-3F42-0AD8-763267A735D0}" = Catalyst Control Center Graphics Full New
"{8BD785CF-30C7-4182-B250-0D5FCE78D4DD}" = Catalyst Control Center - Branding
"{8BE504E9-0677-87AC-07D2-1A1428E17A92}" = Catalyst Control Center InstallProxy
"{8E5233E1-7495-44FB-8DEB-4BE906D59619}" = Junk Mail filter update
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISER_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISER_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISER_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{91D25D3C-A6D8-78D4-CDE7-F70B93389A03}" = CCC Help Italian
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader
"{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}" = TOSHIBA Application Installer
"{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}" = TOSHIBA Media Controller
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9CD5AC28-04E5-07A5-100D-953D2B3A8747}" = Catalyst Control Center Graphics Full Existing
"{9F479685-180E-4C05-9400-D59292A1B29C}" = Windows Live Movie Maker
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC6569FA-6919-442A-8552-073BE69E247A}" = TOSHIBA Service Station
"{AC76BA86-7AD7-1033-7B44-A93000000001}" = Adobe Reader 9.3
"{AD8D84C3-D43A-776D-E4A8-2A4433BCBD32}" = CCC Help Korean
"{B0402CE4-783A-773C-239B-FF45BDFB400E}" = Catalyst Control Center Localization All
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B32B60B9-C31B-3193-257A-2381305A0851}" = CCC Help German
"{B3B66630-DA7C-BD66-DFA4-F37AC82873EE}" = CCC Help Danish
"{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}" = TOSHIBA eco Utility
"{B57EAFF2-D6EE-4C6C-9175-ED9F17BFC1BC}" = Windows Live Messenger
"{B8615768-6D66-5E53-C4E1-6F7EC8D9BFFE}" = CCC Help English
"{BB51B753-9A0C-4D1D-B3EF-A1B936F55796}" = Toshiba Book Place
"{C289841E-5B5F-0198-F3FF-CB361D007DA3}" = CCC Help Thai
"{C792A75A-2A1F-4991-9B85-291745478A79}" = NetAssistant
"{C7BC4EBB-D88F-019D-8ED0-F42F89096B18}" = CCC Help Turkish
"{D10D079D-EFDA-9601-98F8-F935A2A411A0}" = CCC Help Chinese Traditional
"{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert
"{DFD723B7-1762-73EC-32BC-A7D9E838808D}" = Catalyst Control Center Graphics Light
"{E6158D07-2637-4ECF-B576-37C489669174}" = Windows Live Call
"{E69992ED-A7F6-406C-9280-1C156417BC49}" = TOSHIBA Quality Application
"{E819AA87-4215-D35A-6872-BF97C32A9DB3}" = CCC Help Finnish
"{EB879750-CCBD-4013-BFD5-0294D4DA5BD0}" = Apple Application Support
"{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}" = Cisco PEAP Module
"{EE39FFBD-544E-49E4-A999-6819828EAE91}" = Windows Live Photo Gallery
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}" = TOSHIBA Media Controller Plug-in
"{FD1F254C-48B2-A188-0127-03855BA15D16}" = CCC Help Portuguese
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"ENTERPRISER" = Microsoft Office Enterprise 2007
"InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package
"InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}" = TOSHIBA ReelTime
"InstallShield_{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}" = TOSHIBA eco Utility
"InstallShield_{C4FFA951-9678-4D51-84B4-AFD15D3C45AD}" = TOSHIBA Hardware Setup
"InstallShield_{CBD6B23D-41D5-4A46-8019-6208516C9712}" = TOSHIBA Supervisor Password
"InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert
"InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}" = TOSHIBA Face Recognition
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.62.0.1300
"NIS" = Norton Internet Security
"WinLiveSuite_Wave3" = Windows Live Essentials

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-2460948943-2233859528-1492114243-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"NetAssistant 3.8.3" = Freeze.com NetAssistant

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 8/6/2012 10:32:14 PM | Computer Name = PattysLaptop | Source = Microsoft-Windows-LoadPerf | ID = 3002
Description = The performance counter explain text string value in the registry
is not formatted correctly. The malformed string is . The first DWORD in the Data
section contains the index value to the malformed string while the second and third
DWORDs in the Data section contain the last valid index values.

Error - 8/6/2012 10:42:29 PM | Computer Name = PattysLaptop | Source = VSS | ID = 22
Description =

Error - 8/6/2012 10:42:29 PM | Computer Name = PattysLaptop | Source = VSS | ID = 8193
Description =

Error - 8/6/2012 10:42:29 PM | Computer Name = PattysLaptop | Source = System Restore | ID = 8193
Description =

Error - 8/6/2012 10:42:30 PM | Computer Name = PattysLaptop | Source = VSS | ID = 22
Description =

Error - 8/6/2012 10:42:30 PM | Computer Name = PattysLaptop | Source = VSS | ID = 8193
Description =

Error - 8/6/2012 10:42:30 PM | Computer Name = PattysLaptop | Source = System Restore | ID = 8193
Description =

Error - 8/6/2012 10:42:41 PM | Computer Name = PattysLaptop | Source = VSS | ID = 22
Description =

Error - 8/6/2012 10:42:41 PM | Computer Name = PattysLaptop | Source = VSS | ID = 8193
Description =

Error - 8/6/2012 10:42:41 PM | Computer Name = PattysLaptop | Source = System Restore | ID = 8193
Description =

[ System Events ]
Error - 8/6/2012 5:59:38 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7001
Description = The Network List Service service depends on the Network Location Awareness
service which failed to start because of the following error: %%1068

Error - 8/6/2012 5:59:38 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7001
Description = The Network List Service service depends on the Network Location Awareness
service which failed to start because of the following error: %%1068

Error - 8/6/2012 5:59:38 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7001
Description = The Network List Service service depends on the Network Location Awareness
service which failed to start because of the following error: %%1068

Error - 8/6/2012 5:59:38 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7001
Description = The Network List Service service depends on the Network Location Awareness
service which failed to start because of the following error: %%1068

Error - 8/7/2012 7:48:33 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Google
Update Service (gupdate) service to connect.

Error - 8/7/2012 7:48:33 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7000
Description = The Google Update Service (gupdate) service failed to start due to
the following error: %%1053

Error - 8/7/2012 8:01:38 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7030
Description = The PEVSystemStart service is marked as an interactive service. However,
the system is configured to not allow interactive services. This service may not
function properly.

Error - 8/7/2012 8:03:27 PM | Computer Name = PattysLaptop | Source = Application Popup | ID = 1060
Description = \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility
with this system. Please contact your software vendor for a compatible version
of the driver.

Error - 8/7/2012 8:05:23 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7030
Description = The PEVSystemStart service is marked as an interactive service. However,
the system is configured to not allow interactive services. This service may not
function properly.

Error - 8/7/2012 8:07:59 PM | Computer Name = PattysLaptop | Source = Service Control Manager | ID = 7023
Description = The Windows Defender service terminated with the following error:
%%126

< End of report >

Broni · Aug 7, 2012

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following

Code:

:OTL
IE - HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>;*.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - Startup: C:\Users\Patty\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\SharePort Utility.lnk = File not found
@Alternate Data Stream - 112 bytes -> C:\ProgramData\TEMP:D1B5B4F1

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
You will get a log that shows the results of the fix. Please post it.

=========================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

Double-click SecurityCheck.exe
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

3. Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

4. Please run a free online scan with the ESET Online Scanner

Disable your antivirus program
Tick the box next to YES, I accept the Terms of Use
Click Start
Accept any security warnings from your browser.
Check Scan archives
Click Start
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click on List of found threats
Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
NOTE. If Eset won't find any threats, it won't produce any log.

mikeb · Aug 7, 2012

All processes killed
========== OTL ==========
HKU\S-1-5-21-2460948943-2233859528-1492114243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
C:\Users\Patty\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\SharePort Utility.lnk moved successfully.
ADS C:\ProgramData\TEMP

1B5B4F1 deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Patty
->Temp folder emptied: 16384 bytes
->Temporary Internet Files folder emptied: 332495505 bytes
->Java cache emptied: 1977611 bytes
->Google Chrome cache emptied: 21047582 bytes
->Apple Safari cache emptied: 8033280 bytes
->Flash cache emptied: 3142 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36028370 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 381.00 mb

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Patty
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Patty
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.56.0 log created on 08072012_214615
Files\Folders moved on Reboot...
C:\Users\Patty\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\ads[9].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\partner[2].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\possible-trojan-performed-5-steps[1].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GQGOJ4X9\partner[1].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\DRS253Y3\net[2].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\9AF8PE3L\918[1].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\9AF8PE3L\partner[1].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
PendingFileRenameOperations files...
File C:\Users\Patty\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\ads[9].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\partner[2].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IVNA3LG3\possible-trojan-performed-5-steps[1].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GQGOJ4X9\partner[1].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\DRS253Y3\net[2].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\9AF8PE3L\918[1].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\9AF8PE3L\partner[1].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT not found!
Registry entries deleted on Reboot...
**************************************
Results of screen317's Security Check version 0.99.43
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java(TM) 6 Update 17
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````

******************************************************
Farbar Service Scanner Version: 06-08-2012
Ran by Patty (administrator) on 07-08-2012 at 22:01:18
Running from "C:\Users\Patty\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Google.com is offline
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

*****************************************************
ESET no threats

Broni · Aug 7, 2012

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

===============================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Do NOT post JavaRa log.

===============================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CLEANUP button
Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

mikeb · Aug 8, 2012

Looks like we are good.
Thank you very much.

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Patty
->Temp folder emptied: 56932 bytes
->Temporary Internet Files folder emptied: 33400572 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 456 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 32.00 mb

[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Patty
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Patty
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.56.0 log created on 08082012_192854
Files\Folders moved on Reboot...
C:\Users\Patty\AppData\Local\Temp\Low\REGFF25.tmp moved successfully.
C:\Users\Patty\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\I6PRWI7H\possible-trojan-performed-5-steps[1].htm moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
PendingFileRenameOperations files...
File C:\Users\Patty\AppData\Local\Temp\Low\REGFF25.tmp not found!
File C:\Users\Patty\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\I6PRWI7H\possible-trojan-performed-5-steps[1].htm not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat not found!
File C:\Users\Patty\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT not found!
Registry entries deleted on Reboot...

Broni · Aug 8, 2012

Way to go!!
Good luck and stay safe

Solved Possible Trojan, performed 5 steps

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

mikeb

Posts: 61 +0

Broni

Posts: 56,041 +516

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