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Microsoft: Xbox 360 failures "well behind us"

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On August 28, 2009, 2:17 PM EST

Microsoft has responded to the recent survey being passed around the Web. Consisting of 5,000 Consumerist readers, the controversial poll suggested that around 54% of the participants experienced at least one Xbox 360 failure - 41.2% said they had at least two go kaput.

According to Xbox Live and Xbox 360 director of product management Aaron Greenberg, while issues inundated the early 360 production lines, things have since improved. "I can tell you the consoles we're making today have lower-heat chips and better cooling, and we're seeing fantastic quality in those consoles today," Greenberg said.

He said that the early problems were acknowledged, and Microsoft responded by introducing an extended three-year warranty for anyone who is faced with the infamous Red Ring of Death or E74 error. Greenberg continued by adding that with the strides taken by Microsoft, he feels like most of the problems are well behind them.

What have your experiences been with the newer Xbox 360 models?

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User Comments (29)

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Twister123
on September 8, 2009
4:34 PM

Xbox 360 Elite - NO PROB - all the time !!!

well aren't microsoft just the best

Reply

Guest
on September 17, 2009
8:12 AM

in all honesty the xbox has better games overall and i have an arcade and just bought a 120gb for $60 on ebay and has lasted me 2 and a half years with only one failure. the only reason you'd get the rings is if you have NO LIFE and play all day or leave it in a enclosed area.. i asked why mine got RROD and it was because of an enclosed space.. so if you put it on a milk crate and clean the fans every few months then you shouldn't have a problem.. believe me i talked the the repairmen myself. you shouldn't have a problem!

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Guest
on September 18, 2009
3:55 PM

Hi,

I find the "Well behind us" line kinda weak. I just had our older family XBox360 repaired by MS for "only" $106 incl tax after it went belly up out of warranty (non-RROD error).

We have had it back in service for a bit over a month or so.... boom... RROD Error...

BACK IT GOES.... Good thing they give you a year warranty for your $106 fee.

SammyDad1

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Guest
on October 5, 2009
6:05 PM

Wow. If you are going to spend $300 or so dollars on a system, you should be smart like me and make a DIY 80mm PC cooling fan ($40). Was it worth it? Well let's just say I did an experiment with the fans with my 360. I left my 360 on for 3 whole days with GTA IV running on DVD(NOT on HDD) and to check the results I just felt how hot the game was because as everyone knows the main heating problem was the GPU, which was right underneath the DVD drive. (didn't want to open console due to warrenty) And the results, it felt like I just turned my 360 on for about 5 minutes. From June 5, 2008 to today my 'falcon' chip 360 is stiil going strong. Even though I plan to have my 360 red ring to get the new 250gb 360 (Best Buy warrenty gives my full refund on 360 including the tax)

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