All other pages apart from Facebook will load

By Carriee ยท 44 replies
Jun 30, 2012
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  1. Hi, I have seen this topic many times and have tried many things but no one seems to have an answer.
    Facebook just will not load on my laptop or on my phone in my house. I can log on in someone elses house and I can log in on my phone in 3g but not wifi. However I can log on to someone elses wifi on my phone and it works fine! Just my network!
    Is there just something that I am missing? I can fix it without phoning my isp right?
    putting https:// does not work
    resetting my router does not work
    Using a proxy does work!
    I have ran ccleaner, Malwarebytes Anti-Malware and Spybot. I have also removed every trace of Norton.
    I use windows Vista and have tried on Firefox, IE, Safari and Chrome. My main browser is Mozilla Firefox though.
    Any help or suggestions would be greatly appreciated this has been for over a month now!
    Thankyou :)
  2. mike1959

    mike1959 TS Evangelist Posts: 1,034   +55

    Hi, Can't really help much but when you use your mobile phone on 3g network to use the internet, that does not use your landline internet router at all.
    Do you share the internet through the router with other people in the house? If you do then you should find that all pc's won't be able to access the Facebook site, no matter if they are wi-fi or ethercable connection.
  3. Carriee

    Carriee TS Rookie Topic Starter

    No I only have one laptop. It must just be one thing that I am missing. Thought resetting my router would work but nope. I know 3G doesn't use my router so I know my ISP is the problem somewhere. And I also know Facebook isn't down. So frustrating!
    Thanks :)
  4. Leeky

    Leeky TS Evangelist Posts: 3,797   +117

    Then it's a router based problem, your IP is blacklisted or it's an issue with the ISP side of things. It's definitely something to do with your IP and it has likely been blocked.

    Though I'd like to confirm it, so could you open up the command prompt (cmd.exe) and type ping please. Let me know if you get any replies or not.

    For clarity, this is the correct response if all is working okay:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    Pinging [] with 32 bytes of data:
    Reply from bytes=32 time=94ms TTL=245
    Reply from bytes=32 time=91ms TTL=245
    Reply from bytes=32 time=88ms TTL=245
    Reply from bytes=32 time=91ms TTL=245
    Ping statistics for
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 88ms, Maximum = 94ms, Average = 91ms
    If the connection is denied, it will come back with no reply on each of the four lines.

    It would also be worthwhile running tracert as well, to see if the problem is further down the network from you.

    so in the command prompt, type tracert

    You should get a result like this if it works:
    Tracing route to []
    over a maximum of 30 hops:
      1    25 ms    9 ms    6 ms
      2    17 ms    8 ms    39 ms  []
      3    11 ms    10 ms    10 ms []
      4    23 ms    14 ms    14 ms []
      5    24 ms    34 ms    13 ms []
      6    16 ms    21 ms    17 ms []
      7    17 ms    15 ms    15 ms []
      8    88 ms    94 ms    88 ms []
      9    95 ms  137 ms  106 ms []
    10    98 ms  108 ms    89 ms []
    11    89 ms  103 ms    91 ms []
    Trace complete.
    Please paste that here as well.

    If you turn off your modem for a while it will usually reboot and lease a different IP address from your ISP.
  5. Carriee

    Carriee TS Rookie Topic Starter

    I have reset my router twice with no luck :(
    I have done both they say
  6. Carriee

    Carriee TS Rookie Topic Starter

    p.s. thanks for trying to help :)
  7. Leeky

    Leeky TS Evangelist Posts: 3,797   +117

    Having seen those results I'm reluctant to say it is a problem with a blocked IP address, or router settings. In my experience the issue you're facing right now is firewall related -- that is to say, it's software related, not hardware in my opinion.

    Have you recently installed or removed any firewall or internet security software?
  8. Carriee

    Carriee TS Rookie Topic Starter

    I turned off my firewall and problem persists. The only Internet security I have is avg, I think it needs updates though? When I try from laptop it just won't load at all, times out or says error 404. When I try on my iphone on my app I can't load any page but can see the blue bar at top indicating messages etc and can sometimes read inboxes but that's all, the rest is white saying connection error try again. when I go on mobile Facebook it also says safari could not open the page because the server stopped responding.
  9. Leeky

    Leeky TS Evangelist Posts: 3,797   +117

    Can I just confirm exactly how many computers have this problem please? Are we talking about two separate computers (desktop and PC)? Or just the laptop?
  10. Carriee

    Carriee TS Rookie Topic Starter

    I have just one laptop
  11. Carriee

    Carriee TS Rookie Topic Starter

    I have reset my laptop to factory defaults and removed all security. Still unable to load facebook :(
  12. learninmypc

    learninmypc TS Evangelist Posts: 7,672   +413

    I don't know if it'll help or not, but you might try this link
    Put your facebook URL in where you see & click the OR JUST ME? link & hope for the best.
  13. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +242

    T o tell the truth . I think its facebook That's having the problem. Sometimes it takes me 3 or4 try's to get on. They have been doing a lot of updating lately.
  14. learninmypc

    learninmypc TS Evangelist Posts: 7,672   +413

    I don't do facebook due to the many changes they do without user input.
    I wish the OP the best.
  15. Carriee

    Carriee TS Rookie Topic Starter

    Hey I checked that and it was just me haha. I can log on if I go to my friends house and use their wireless just not at my own house :( this sucks!
    What's more annoying is facebook notifications appearing on my iPhone screen and when I click them it goes to Facebook but page is white and says no connection try again even though there is clearly a connection. Very frustrated.
    Thanks for trying :)
  16. joeinnc

    joeinnc TS Rookie

    Ping worked fine. But then I ran the tracert command and it showed the Facebook was timed out. I ran it once again, and like magic, after 2 days both not loading on Firefox and Network Explorer, the FB worked for the first time. I knew it had to be the Frontier DSL because the same thing was happening when I used my home's Wifi on my cell, but fine when I turned it off and used the cell data service.

    Thank you Carriee!
  17. Michelle T

    Michelle T TS Rookie

    I am having this issue all of a sudden too on my laptop and my iPhone. I can log in to anything but Facebook. I can;t even get to the sign in page. I did the 2 command tests listed above and the second one (tracert and in the number 2 is shows "* * * Request timed out." What does that mean?
  18. DavidK.

    DavidK. TS Rookie

    I been dealing with this for about 3 weeks and have tried just about everything, I finally got it back up and running by disabling my router firewall..
  19. The.Purple.Rose

    The.Purple.Rose TS Rookie

    I really don't know how to use your site yet, so here goes. Facebook will not download, on either Chrome or Firefox. My OS is Windows 8. I didn't see a question box to ask this.:'(
  20. mailpup

    mailpup TS Special Forces Posts: 7,188   +470

    Purple Rose, FYI at the top of each forum click on the large rectangular blue button that says, "Post New Topic".
    learninmypc likes this.
  21. KYA83

    KYA83 TS Rookie

    Hi there, I am facing the same issue now! so I hope u can tell how did u fix it!!
  22. learninmypc

    learninmypc TS Evangelist Posts: 7,672   +413

    Along with what mailpup said, one don't download facebook. Normally you just type in/google facebook & get this
  23. KYA83

    KYA83 TS Rookie

    well... thank you for your replay but I was talking about the main topic!
  24. PurrPurr

    PurrPurr TS Rookie

    Try 2 things. Run an anti-malware program and an anti-virus program. Then go to C:\windows\system32\drivers\etc and open the file HOSTS in notepad. Delete any entries, then clear your cache and reboot your computer. Please let me know if this worked.
  25. Rwill

    Rwill TS Rookie

    Hoping for help! I have the same problem, facebook suddenly won't load on either of 2 computers or the 3 laptops in the family but it will if I use the library's wifi.
    I ran tracert facebook .com, (ping came back fine) below is what I got. I'm not clear that any of the above helps are referring to the problem Michelle T. reported, which sounds the similar to my issue:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    Tracing route to []
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms QUIETHORSE []
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 640 ms 649 ms 675 ms []

    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 680 ms 671 ms 681 ms []

    12 719 ms 851 ms 680 ms []

    13 * * * Request timed out.
    14 * * * Request timed out.
    15 665 ms 677 ms 717 ms [
    16 709 ms 718 ms 1331 ms []
    17 690 ms 679 ms 681 ms []
    18 664 ms 683 ms 715 ms []
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 689 ms 678 ms 679 ms [173.252.110.

    Trace complete.


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