APP crashes on startup, all browsers following suit

By Tazo The Vault ยท 6 replies
Jan 19, 2011
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  1. Hello,

    There's a rather annoying yet mysterious issue with several of my applications and processes in the last two days that I can't figure out. At all.

    As I log in, I receive several error messages as different things have their own "APP Crashes" and they all seem to be unrelated: Cyberlink Media Library, COM Surrogate, Malwarebytes, and several other things that I try running, including any browser that isn't IE, and MS Word and OpenOffice.

    I receive the same messages while trying to reinstall said browsers, even betas.

    As it just so happens, I'm taking online classes just as this started happening, and I'd really like some help resolving this issue before I'm forced to drop a class and pull my non-existent hair out.

    I can't provide dumps right now, as I'm at work, but I did write down one of the error messages detail:

    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version:
    Application Timestamp: 4c802ab2
    Fault Module Name: StackHash_91e3
    Fault Module Version: 6.1.7600.16559
    Fault Module Timestamp: 4ba9b29c
    Exception Code: c0000374
    Exception Offset: 000cdc9b
    OS Version: 6.1.7600.
    Locale ID: 1033
    Additional Information 1: 91e3
    Additional Information 2: 91e390e8f69d20c5c996e04d760f29c2
    Additional Information 3: 6821
    Additional Information 4: 682142a313802447badad597e6822391

    That's for Chrome, as you can see. Any help at all would be wonderful. Thanks to anyone who can help.
  2. mike1959

    mike1959 TS Evangelist Posts: 1,031   +54

    As a first try to sort this and cause no more damage, it would be worthwhile to run windows 'chkdsk /f' command.
    So that's 'Start' type cmd (enter)
    right click on the cmd entry in the list, and choose 'run as administrator'
    In the DOS box that opens, type chkdsk /f (there is a space before /f) (enter)
    type y (enter)
    then click on the red cross to close the DOS box.
    Reboot your pc, and let the scan run. It will look for, and attempt to fix, faulty windows system files.
    When finished, see how the pc runs.
  3. Tazo The Vault

    Tazo The Vault TS Member Topic Starter Posts: 32

    Nah, tried the check disk, and a crc. Neither shows any sign of solution possibility. Thanks, though.

    I'm wondering now if it'd be a good/safe idea to dual boot a linux distro and try to pick at this from the outside-in. Although it would still be great to actually find out what the problem is.

    No one else having this problem? Is it just me? :suspiciou
  4. mike1959

    mike1959 TS Evangelist Posts: 1,031   +54

    Any chance you have installed 'Zipgenius' ?
    Also give the system a good scan with Spybot S&D.
  5. Tazo The Vault

    Tazo The Vault TS Member Topic Starter Posts: 32

    No, I haven't installed Zipgenius. From the name I take it that it's a not-so-popular-after-recent-events unzipping/rar program. Did something happen with this program in a bad way?

    Also, I'll give spybot a try. Thanks for the help.


    No go on the spybot. I'm quite sure I could get some results from it, but now whatever is causing this has also decided to snipe every installer I try. If I recall, there's a way around that, but I'm not entirely sure of what it is (suffice to say that it might be through cmd, although bat files are probably going to be sniped too).

    So, I'm stuck with half of what I've got installed right now and using IE for my daily needs (I don't like IE.)

    I'm gonna have to scan my hdd on a different computer...

    This really sucks, and I need my stuff back. :mad:
  6. mike1959

    mike1959 TS Evangelist Posts: 1,031   +54

    Might be worth trying Firefox portable, off a flash stick.
    About 'Zipgenius' , I saw a reference to app crashes with other browsers, and they thought it was 'Zipgenius' causing it. How true I don't know. If you can get hold of a Windows disc you could try a 'Repair install' which would replace all your current system files with a new version off the disc. Would have the advantage of leaving all your own files and work 'as is'.
  7. Tazo The Vault

    Tazo The Vault TS Member Topic Starter Posts: 32

    Thanks, I'll try both of those things. I really really really...REALLY hope this works.

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