I ran into a problem this week when I restarted my computer. ( I'm running Security Essentials and MWB). When the computer restarted windows opened just fine, but when I clicked on any icons nothing would happen. The next morning I realized that if I waited,the programs I clicked on would open in 3 to 5 minutes, so I ran Security Essentials, MWB, and disk cleanup, everything was fine. Then tonight the same thing happened. Only this time before I ran MSE I checked the history and it showed that it had 3 severe Trojans,(which I was never notified of, nor did they show up after any scans) I removed as suggested. I decided to run your five steps and send the records, but I get an error message from MWB when I try to update. So, I decided to uninstall MWB and download a new version. Problem with that is that it wants me to restart my computer to uninstall the program. I know when I do, I will have the same problem with it, and it takes forever to run the scans to get the computer to where I can use it again. I used your services several years ago with great success...please help. Thank you!