AT&T wireless service outage is impacting many US customers

Alfonso Maruccia

Posts: 1,018   +301
Staff
No connection: Some AT&T wireless service customers were met with connectivity difficulties Thursday morning. The largest mobile carrier in the US (and the fourth-largest telecom company in the world by revenue) acknowledged the issue and is actively working to restore connectivity.

An unspecified number of AT&T customers are currently experiencing a significant service problem with the company's mobile network. The outage began this morning, leading users to express their frustration on the company's official community forums, Reddit, and other social channels. The issue is widespread, affecting people across the US.

Users report that voice and data services over the mobile network are not functioning, and some are having difficulties reaching 911 emergency services. The situation prompted AT&T's official community service to acknowledge the problem, confirming that "some" of its customers were facing wireless service interruptions.

AT&T has acknowledged the importance of "staying connected with the network" and is working "urgently" to restore service to affected customers. The company's service outage information page contains a brief note about the ongoing connectivity issue, and users can check for problems in their local area through the "Find outage" box available on the page.

AT&T took its time to confirm the outage, posting a direct message on the official forums after several hours. While similar issues were initially reported for other wireless carriers, Verizon and T-Mobile later confirmed that their networks were operating as usual. The confusion may arise from the fact that customers of third-party carriers are having difficulties reaching people with AT&T, who are indeed affected by the actual outage.

Individuals working with the First Responder Network Authority (FirstNet), an independent authority overseeing an interoperable public safety network built by AT&T, are also experiencing connectivity issues. This affects many healthcare workers, with some doctors unable to use the network to reach nurses or patients, and vice versa.

As highlighted by The Verge, network outages of this magnitude aren't so common anymore among major US carriers, but a connectivity issue preventing people from reaching emergency services is concerning. For the time being, AT&T is encouraging its affected customers to use Wi-Fi calling (when possible) if they need to reach someone over the network.

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AT&T has declined to explain what happened. Uncle Sam needs to step in and demand an explanation, especially with so many Govt. owned phones ....
 
AT&T has declined to explain what happened. Uncle Sam needs to step in and demand an explanation, especially with so many Govt. owned phones ....
Because they would be able to answer that 5 min after the outages happened, at this point they are just working to get the service restored they can investigate the cause after that.

Edit: they said the cause was a software update issues, which I can see since Verizon has crapped out my area twice in the last 4 years doing updates on the back end.
 
Could this be the future of the world wide web or maybe the entire telecommunications system. Maybe one day we'll have a blackout of the power grid and wake up next day to find there is nothing left,
 
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Because they would be able to answer that 5 min after the outages happened, at this point they are just working to get the service restored they can investigate the cause after that.

Edit: they said the cause was a software update issues, which I can see since Verizon has crapped out my area twice in the last 4 years doing updates on the back end.
AT&T has declined to explain what happened. Uncle Sam needs to step in and demand an explanation, especially with so many Govt. owned phones ....
The FCC probably won't step in, since they are in the habit of being under the thumb of big businesses like ATT and especially the National Media for television.
 
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