Solved Backdoor.Tidserv!inf virus

[nickn]

Hi,

According to my Norton AntiVirus I have the Backdoor.Tidserv!inf virus. I read through the 8 step sticky and am attaching the files. I had trouble running the GMER program. It would just hang after a while. I de-selected the files option and have attached the log from that latest run.

Any help would be greatly appreciated. Thanks in advance for any reply.

 

[nickn]

Norton log

Here is the Norton Log

 

[nickn]

TDSSKiller logs

I couldn't upload the NOrton logs. However I did download TDSSKiller and it found an issue with the nvata.sys file.

I have attached the before and after logs.

 

[Broni]

Welcome aboard

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[nickn]

Combofix log

I just downloaded and ran the combofix program. I have attached the logs. I will wait for your next direction.

Thanks

 

[Broni]

Combofix log looks fine

Is Norton still complaining? Any other current issues?

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

====================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[nickn]

Extras.txt output

OTL Extras logfile created on: 8/12/2010 9:19:09 PM - Run 1
OTL by OldTimer - Version 3.2.9.1 Folder = C:\Documents and Settings\Nick\My Documents\Virus Cleaners
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.00 Gb Total Physical Memory | 3.00 Gb Available Physical Memory | 83.00% Memory free
10.00 Gb Paging File | 9.00 Gb Available in Paging File | 95.00% Paging File free
Paging file location(s): C:\pagefile.sys 0 0E:\pagefile.sys 0 0 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 931.50 Gb Total Space | 849.85 Gb Free Space | 91.23% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
Drive E: | 152.66 Gb Total Space | 25.61 Gb Free Space | 16.77% Space Free | Partition Type: NTFS
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: DOGBOY1
Current User Name: Nick
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 90 Days
Output = Standard
Quick Scan

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- "C:\Program Files\Microsoft Office\OFFICE11\msohtmed.exe" %1 (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabledxpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabledxpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabledxpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabledxpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Enabledxpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabledxpsp2res.dll,-22008
"139:TCP" = 139:TCP:LocalSubNetisabledxpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNetisabledxpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNetisabledxpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNetisabledxpsp2res.dll,-22002
"6881:TCP" = 6881:TCP:*:Enabled:Blizzard Downloader: 6881
"3724:TCP" = 3724:TCP:*:Enabled:Blizzard Downloader: 3724

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"E:\Program Files\World of Warcraft\WoW-3.2.0-enUS-downloader.exe" = E:\Program Files\World of Warcraft\WoW-3.2.0-enUS-downloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\Launcher.exe" = E:\Program Files\World of Warcraft\Launcher.exe:*:Enabled:Blizzard Launcher -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe" = E:\Program Files\World of Warcraft\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\WoW-3.2.0.10314-to-3.2.2.10482-enUS-downloader.exe" = E:\Program Files\World of Warcraft\WoW-3.2.0.10314-to-3.2.2.10482-enUS-downloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\WoW-3.2.2.10482-to-3.2.2.10505-enUS-downloader.exe" = E:\Program Files\World of Warcraft\WoW-3.2.2.10482-to-3.2.2.10505-enUS-downloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\BackgroundDownloader.exe" = E:\Program Files\World of Warcraft\BackgroundDownloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"E:\Program Files\World of Warcraft\WoW-3.2.2.10505-to-3.3.0.10958-enUS-downloader.exe" = E:\Program Files\World of Warcraft\WoW-3.2.2.10505-to-3.3.0.10958-enUS-downloader.exe:*:Enabled:Blizzard Downloader -- (Blizzard Entertainment)
"C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe" = C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe:LocalSubNetisabled:Intuit Update Shared Downloads Server -- (Intuit Inc.)
"C:\Documents and Settings\Nick\Local Settings\Apps\2.0\X5WNYNJW.QVE\XMH7XDEG.8MB\curs..tion_eee711038731a406_0004.0000_152ef8e82e8f5a48\CurseClient.exe" = C:\Documents and Settings\Nick\Local Settings\Apps\2.0\X5WNYNJW.QVE\XMH7XDEG.8MB\curs..tion_eee711038731a406_0004.0000_152ef8e82e8f5a48\CurseClient.exe:*:Enabled:Curse Client 4.0 -- (Curse)
"C:\WINDOWS\system32\mmc.exe" = C:\WINDOWS\system32\mmc.exe:*:Enabled:Microsoft Management Console -- (Microsoft Corporation)
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0CB9668D-F979-4F31-B8B8-67FE90F929F8}" = Bonjour
"{13F3917B56CD4C25848BDC69916971BB}" = DivX Converter
"{28BE306E-5DA6-4F9C-BDB0-DBA3C8C6FFFD}" = QuickTime
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3881DB80-EAA2-012B-ADAE-000000000000}" = TurboTax 2009 WinPerFedFormset
"{38975F50-EAA2-012B-ADB4-000000000000}" = TurboTax 2009 WinPerReleaseEngine
"{38A34630-EAA2-012B-ADB6-000000000000}" = TurboTax 2009 WinPerTaxSupport
"{3C024FB0-EAA2-012B-AE8A-000000000000}" = TurboTax 2009 woriper
"{3C5A81D0-EAA2-012B-AE9F-000000000000}" = TurboTax 2009 wrapper
"{3FC7CBBC4C1E11DCA1A752EA55D89593}" = DivX Version Checker
"{56C632F1-E684-4033-8390-1C39A1719B01}" = Pajama Sam Life is Rough When You Lose Your Stuff
"{5C6956F3-B586-4674-BCD0-CCF7EC1DF766}" = Wireless-B PCI Adapter WLAN Monitor
"{5EE7D259-D137-4438-9A5F-42F432EC0421}" = VC80CRTRedist - 8.0.50727.4053
"{639858DD-4966-40F3-A706-7C838BCF3A2B}" = MaxBlast 3
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{70F8B183-99EB-4304-BA35-080E2DFFD2A3}" = Age of Empires III
"{79D5997E-BF79-48BB-8B41-9BE59C15C2D7}" = OmniPage SE 2.0
"{7F1B3341-A94E-4F5C-B587-CA0EB964221E}" = Microsoft Money Shared Libraries
"{85991ED2-010C-4930-96FA-52F43C2CE98A}" = Apple Mobile Device Support
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{91120409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Standard Edition 2003
"{91F7F3F3-CE80-48C3-8327-7D24A0A5716A}" = iTunes
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9E5A03E3-6246-4920-9630-0527D5DA9B07}" = iSEEK AnswerWorks English Runtime
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-A93000000001}" = Adobe Reader 9.3.3
"{B13A7C41581B411290FBC0395694E2A9}" = DivX Converter
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B2D328BE-45AD-4D92-96F9-2151490A203E}" = Apple Application Support
"{BA4DF4C3-196E-4128-969A-00996B5A46F8}" = Canon MP500
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C151CE54-E7EA-4804-854B-F515368B0798}" = AMD Processor Driver
"{C43E4B9C-14C8-4EB0-998B-85211B6EDD61}" = Seagate*DiscWizard
"{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}" = NVIDIA PhysX
"{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}" = SUPERAntiSpyware
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{FB26A501-6BA6-459B-89AA-9736730752FB}" = VoiceOver Kit
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"DivX Plus DirectShow Filters" = DivX Plus DirectShow Filters
"DivX Setup.divx.com" = DivX Setup
"Easy-PhotoPrint" = Canon Utilities Easy-PhotoPrint
"EZ Vinyl Converter by MixMeister_is1" = EZ Vinyl Converter by MixMeister 1.0.6
"FLV Player" = FLV Player 2.0 (build 25)
"Google Chrome" = Google Chrome
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"InstallShield_{56C632F1-E684-4033-8390-1C39A1719B01}" = Pajama Sam Life is Rough When You Lose Your Stuff
"InstallShield_{70F8B183-99EB-4304-BA35-080E2DFFD2A3}" = Age of Empires III
"jZip" = jZip
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft.Net.Client.3.5" = Microsoft .NET Framework Client Profile
"Money2008b" = Microsoft Money Plus
"MP Navigator 2.0" = Canon MP Navigator 2.0
"NAV" = Norton AntiVirus
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"NVIDIA Drivers" = NVIDIA Drivers
"Pajama Sam No Need to Hide When It's Dark Outside" = Pajama Sam No Need to Hide When It's Dark Outside
"SystemRequirementsLab" = System Requirements Lab
"TurboTax 2009" = TurboTax 2009
"Windows XP Service Pack" = Windows XP Service Pack 3
"World of Warcraft" = World of Warcraft
"XP Codec Pack" = XP Codec Pack

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"090215de958f1060" = Curse Client

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 8/11/2010 7:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 8:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 9:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 10:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 11:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 12:32:05 AM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 9:34:38 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 10:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 11:19:08 PM | Computer Name = DOGBOY1 | Source = Application Error | ID = 1000
Description = Faulting application divx plus player.exe, version 10.2.0.31, faulting
module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

Error - 8/13/2010 12:18:38 AM | Computer Name = DOGBOY1 | Source = Application Error | ID = 1000
Description = Faulting application explorer.exe, version 6.0.2900.5512, faulting
module avisplitter.ax, version 1.0.0.9, fault address 0x00022e58.

[ Application Events ]
Error - 8/11/2010 7:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 8:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 9:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 10:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/11/2010 11:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 12:32:05 AM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 9:34:38 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 10:32:05 PM | Computer Name = DOGBOY1 | Source = Google Update | ID = 20
Description =

Error - 8/12/2010 11:19:08 PM | Computer Name = DOGBOY1 | Source = Application Error | ID = 1000
Description = Faulting application divx plus player.exe, version 10.2.0.31, faulting
module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

Error - 8/13/2010 12:18:38 AM | Computer Name = DOGBOY1 | Source = Application Error | ID = 1000
Description = Faulting application explorer.exe, version 6.0.2900.5512, faulting
module avisplitter.ax, version 1.0.0.9, fault address 0x00022e58.

[ System Events ]
Error - 8/13/2010 12:11:46 AM | Computer Name = DOGBOY1 | Source = Service Control Manager | ID = 7001
Description = The TCP/IP NetBIOS Helper service depends on the AFD service which
failed to start because of the following error: %%31

Error - 8/13/2010 12:11:46 AM | Computer Name = DOGBOY1 | Source = Service Control Manager | ID = 7001
Description = The Apple Mobile Device service depends on the TCP/IP Protocol Driver
service which failed to start because of the following error: %%31

Error - 8/13/2010 12:11:46 AM | Computer Name = DOGBOY1 | Source = Service Control Manager | ID = 7001
Description = The IPSEC Services service depends on the IPSEC driver service which
failed to start because of the following error: %%31

Error - 8/13/2010 12:11:46 AM | Computer Name = DOGBOY1 | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
AFD AmdPPM BHDrvx86 ccHP eeCtrl Fips IDSxpx86 IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV
SASKUTIL
SRTSP
SRTSPX
SYMTDI
Tcpip

Error - 8/13/2010 12:11:57 AM | Computer Name = DOGBOY1 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service EventSystem
with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error - 8/13/2010 12:12:17 AM | Computer Name = DOGBOY1 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service netman with
arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error - 8/13/2010 12:12:29 AM | Computer Name = DOGBOY1 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service EventSystem
with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error - 8/13/2010 12:12:35 AM | Computer Name = DOGBOY1 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service StiSvc with
arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error - 8/13/2010 12:13:55 AM | Computer Name = DOGBOY1 | Source = DCOM | ID = 10005
Description = DCOM got error "%1084" attempting to start the service EventSystem
with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error - 8/13/2010 12:15:04 AM | Computer Name = DOGBOY1 | Source = Service Control Manager | ID = 7023
Description = The HID Input Service service terminated with the following error:
%%126


< End of report >

 

[nickn]

OTL.txt output

The OTL.txt file was too big. Here is the file as an attachment.

 

[nickn]

System appears to be clean!

As far as I can tell the system now appears to be clean. At least I am no longer getting BSOD every 1-2 hours. And I'm not getting some other annoying errors any longer.

Thanks you very much for all your help and support!

 

[Broni]

Good news

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.

========================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No CLSID value found.
  O4 - HKLM..\Run: [GEST]  File not found
  O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
  O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  O16 - DPF: {00000075-9980-0010-8000-00AA00389B71} http://codecs.microsoft.com/codecs/i386/voxacm.CAB (Reg Error: Key error.)
  O16 - DPF: {31435657-9980-0010-8000-00AA00389B71} http://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab (Reg Error: Key error.)
  [2010/07/11 18:13:55 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\hlhwpimag
  [2010/07/10 17:34:58 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\lkmlikktb
  [2 C:\Documents and Settings\All Users\Documents\*.tmp files -> C:\Documents and Settings\All Users\Documents\*.tmp -> ]
  @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
  
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

Then, last scans....

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

3. Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[nickn]

Can find Java JRE

I don't think I have Java installed on this machine or if it is its some sort of remenent.

I went to the link you posted but it I couldn't get an update. Since I didn't think it was installed I went to my Add/Delete programs section and looked for and Java stuff there was none.

I ran the JavaRa program and here is the log:

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Aug 12 22:05:50 2010

------------------------------------

Finished reporting.

I will finish the rest of the steps and post my results. Thanks.

 

[Broni]

I went to the link you posted but it I couldn't get an update.

Please, explain.

 

[nickn]

I went to the Java.com site, clicked on the "Verify Java version" and it ran for a about a minute and came back a "How do I test whether Java is working on my computer?"

There were 3 things to check for:

1) Enable Java through your web browser.

Internet Explorer -> Tools -> Internet Options -> Advanced tab -> Java section
There was no Java section

2) There is no Java Coffee Cup in my Control Panel

3) Delete Browser cache. I did that, but it didn't help with the Java test.

Not sure what to do.

 

[nickn]

Looks like I need Java for the Kaspersky anti-virus check. I am installing the latest version now.

 

[nickn]

Here are the logs

I installed Java and ran the tests. The logs area attached. Thanks.

 

[Broni]

Very good

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  
  :Services
  
  :Reg
  
  :Files
  C:\Documents and Settings\Nick\My Documents\Downloads\jZipV1c.exe
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

======================================================================

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

======================================================================

Your computer is clean


1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI). The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how is your computer doing.

 

[nickn]

Thanks

I was on vacation for the last few days and just got back. Thanks for all your help getting the computer cleaned up. I really apprecaiate all the help. You guys are great!

 

[Broni]

You're very welcome