Bad_Pool_Header BSOD

Jan 24, 2011
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  1. Hi - this problem is with my father-in-laws Toshiba laptop.

    He was unable to connect to the internet and then the blue screen started popping up every time you try and open a browser window.

    It can start in Safe Mode but I have not found a solution that works online - just a lot of information on drivers.

    He is not very computer savvie and I noticed some stuff on the computer such as Crawler tool bar - just wondering could it be a virus causing the issue?

    Dump File : Mini012411-10.dmp
    Crash Time : 24/01/2011 16:46:52
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 0x00000021
    Parameter 2 : 0x87586000
    Parameter 3 : 0x00004708
    Parameter 4 : 0x1f8d6b42
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+cdb8d
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Windows\Minidump\Mini012411-10.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 138,648
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Check the laptop for viruses first, and get rid of any tool bars not used

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