Blue Screen of Death but no way to load antimalware

By lucyh ยท 5 replies
May 11, 2011
  1. Blue Screen of Death but no way to load antimalware


    My Dell Inspiron is infected with a virus (I suspect a trojan horse) and I have the blue screen of death. I know I need to download antimalware - preferably Malware Bytes - however, I can't log on at all to do this and my disc drive is broken so I can't reinstall Windows etc.

    Any ideas on what to do other than taking it to a repair shop?
  2. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.
    NOTE. Use the computer, you're posting from to download necessary tools and transfer them to bad computer, using USB flash drive.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. lucyh

    lucyh TS Rookie Topic Starter

    Thanks for that but I can't log on and so I can't follow any of those steps...
  4. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    I need to know, what exactly happens, when you try to boot to normal mode.
    If that is a problem, try Safe Mode.
  5. lucyh

    lucyh TS Rookie Topic Starter

    When I start the computer it says something along the lines of There was a problem starting Windows and gives the count down and whether I start it in normal mode/last safe configuration/safe mode the blue screen comes up.

    The last time this happened to me, I had two users registered on the laptop and was eventually able to download malware on the one that hadn't downloaded a trojan but I cannot log on at all so I'm stumped.
  6. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps HERE
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
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