Blue screen with stop message!

By gingaboys
Feb 12, 2012
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  1. A bit desperate for help here. I know nothing about computers apart from the fact that I use them for networking. I have had troubles this morning when it won't start up. After numerous attempts and unplugging and replugging in it started and went to a black screen: hardware disk configuration problem. I turned it off then on again and it went to a blue screen with a stop message, a lot of numbers and a win32k.sys address. My computer did not come with reboot disks and it is 4 years old. I did a defrag yesterday and it seemed fine. Please help....
  2. red1776

    red1776 Omnipotent Ruler of the Universe Posts: 5,224   +164

    Take note of the error code and any worded message above it. the error code will be Bccode 0x000000??
    Make not of any message like 'Bad_pool_header, IRQ_not_less_or_equal, bad memory management , etc
    your rig will generate a dump file as well for the event.
    Come back with this info and we will have a look.

    Hopefully Tmagic will stop in, a whiz with this stuff :)
  3. gingaboys

    gingaboys TS Rookie Topic Starter

    Thanks Red!
    Blue screen with "a problem has been detected and windows has shut down to prevent further damage, etc".

    Stop: 0x0000008E (0x0000005, 0xBF8011E6, 0xF77BBA48, 0x00000000).

    win32k.sys address BF8011E6 base at BF000000, datestamp 4eccf442. It did say it did a dump?? which was completed. unsure what that means.

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