Boot up stops

By SBHack
May 14, 2011
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  1. Dell Inspiron 1501 w/ XPhe. The unit boots up to the point of the wallpaper appearing but icons do not appear and the windows button+R gives no results. Next step?
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,886

    Hi, sorry you have had to wait so long for a reply.

    It sounds like you may have a failing hard drive or a Malware infection.

    First, if you have any important files that you want to save and have no back up then remove the drive and use a USB adaptor to link it up to another PC. Once you have it hooked up and before you save the data run this free scanner so you don't copy any infections.

    With it still connected to another PC, to check the health of the drive, follow this guide but select to download the diagnostics for Windows, not the CD for DOS.


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