BSOD dmp analysis help

By elk123 · 8 replies
Apr 9, 2011
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  1. Hi,

    About 75% of the time when I open the screen of my laptop (a few hours after making it sleep) I get this message: Windows has recovered from an unexpected shutdown.

    Under the details it says BlueScreen as the problem, so I downloaded some debugging tools to analyze the .dmp in hopes of finding a solution. I don't really know how to interpret the results, can someone help me? Thanks

    * *
    * Bugcheck Analysis *
    * *

    A driver is causing an inconsistent power state.
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8003cf5680, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c510

    Debugging Details:


    FAULTING_THREAD: fffffa8003cf5680




    PROCESS_NAME: System


    LAST_CONTROL_TRANSFER: from fffff800030c3992 to fffff800030c25da

    fffff880`02fd2720 fffff800`030c3992 : fffffa80`03cf5680 fffffa80`03cf5680 00000000`00000000 00000000`00000007 : nt!KiSwapContext+0x7a
    fffff880`02fd2860 fffff800`030bfd4b : fffffa80`0640d860 fffffa80`03eecb88 00000000`00000000 fffffa80`04b2ff90 : nt!KiCommitThreadWait+0x1d2
    fffff880`02fd28f0 fffff800`03328b58 : 00000000`00000003 fffff880`02fd2bf8 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x271
    fffff880`02fd2ba0 fffff800`0332855a : fffff8a0`0c5eaab8 fffffa80`06fba760 fffff8a0`0c5ea9f0 fffffa80`06fba760 : nt!PnpNotifyUserMode+0x158
    fffff880`02fd2c20 fffff800`03327632 : 00000000`00000000 00000000`00000000 fffffa80`04793a00 00000000`00000000 : nt!PnpProcessCustomDeviceEvent+0x1a
    fffff880`02fd2c50 fffff800`030c9961 : fffff800`033274f0 fffff8a0`0c5ea9f0 fffff800`032615f8 fffff800`03270e80 : nt!PnpDeviceEventWorker+0x142
    fffff880`02fd2cb0 fffff800`0335f7c6 : 00000000`00000000 fffffa80`03cf5680 00000000`00000080 fffffa80`03c64440 : nt!ExpWorkerThread+0x111
    fffff880`02fd2d40 fffff800`0309ac26 : fffff880`009e8180 fffffa80`03cf5680 fffff880`009f2f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`02fd2d80 00000000`00000000 : fffff880`02fd3000 fffff880`02fcd000 fffff880`02fd25c0 00000000`00000000 : nt!KxStartSystemThread+0x16

    STACK_COMMAND: .thread 0xfffffa8003cf5680 ; kb

    fffff800`030c25da 488d8c2400010000 lea rcx,[rsp+100h]


    SYMBOL_NAME: nt!KiSwapContext+7a

    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: ntkrnlmp.exe


    FAILURE_BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

    BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

    Followup: MachineOwner
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    This usually indicates a driver issue. We will need to read your minidump files. Please do the following...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
  3. elk123

    elk123 TS Rookie Topic Starter

    When I try to attach the files it says I don't have permission adn that I should contact the administrator or owner. i am logged on as admistrator and I have also tried to take ownership of it to no avail
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Okay, what OS are you running, i.e. XP, Vista, or 7?
  5. elk123

    elk123 TS Rookie Topic Starter

    I got around the problem. here they are

    Attached Files:

  6. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Nothing definitive was cited as the cause. If you can, zip together five more recent dumps not including the one you just gave.
  7. elk123

    elk123 TS Rookie Topic Starter

    those are the only ones I have
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Hmmm, okay, the best thing we can do at this time is to see if you receive any more system crashes. If you do get them then post your newest minidumps here and we will try again.
  9. elk123

    elk123 TS Rookie Topic Starter

    OK, thank you.

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