BSOD - Windows 7 x64

[louismont]

Can you please analyze my minidump files?
I have been getting random BSOD since buying my HP Envy17 several months ago.
I am also having sleep mode issues which may or may not be related. Also, after each BSOD, my ie cookies disappear.
My dmp files are attached.

Thanks for the help!

 

[Tmagic650]

"Can you please analyze my minidump files?"...

Yes, you have to attach them using "Manage Attachments" after zipping them

 

[louismont]

followup

I have uploaded the minidump.

 

[Tmagic650]

The zip file is corrupt

 

[louismont]

Try Zip Again

I have attached it again. I could only add 1 file because it zipped to over 200k.

 

[Tmagic650]

DRIVER_POWER_STATE_FAILURE
Ntoskrnl.exe

What are your complete computer specs and what are you doing when the BSOD's happen?

 

[louismont]

another minidump file

Here is another minidump in case it is multiple problems.

The machine is generally idle when it bluescreens.

Windows 7 Professional x64
Service Pack 1
Intel Core 7 - 2670 QM CPU
2.20 GHz
8 GB ram

HP Envy17

 

[Tmagic650]

Same thing. Do you have any yellow exclamation points in the device manager? Have you applied all the motherboard, sound and video card drivers? Be sure to run Windows Update manually and install all the updates including the optional updates. We will see if this errant driver is finally updated

 

[louismont]

update

So... No, there are no exclamation points. I have applied all updates provided by HP and have installed all Microsoft updates.
The only drivers that need updating are the Microsoft Wifi drivers.
I only know this by letting the system search for drivers from inside the properties of these devices from the device manager.
I didn't update them because I get a warning that Windows can't verify the publisher of the drivers so I was afraid to. Should I go ahead with the update for these?

 

[Tmagic650]

"Should I go ahead with the update for these?"...

Yes absolutely! Use the computer and tell us if it blue screen again

 

[louismont]

installed drivers

I have updated the wifi drivers.
I guess it is now - wait and see.
I'll keep you posted.
Thanks so much for the help!

 

[Tmagic650]

You're welcome,
hopefully this will end your troubles