Bug in user alerts

[mbk34]

At the top of the screen it shows the number of alerts the user has (replies to posts, likes etc). Mine used to work correctly but then about 2 months ago it would always show that I had one new alert but no new items appear in the list when I move my mouse over my user name. It's got worse now constantly as it shows 2 new alerts. I've obviously tried starting and stopping my browser (Chrome). I've also tried stopping and starting my PC. The same issue happens if I access the site via my PC or a laptop. If I do have a "real" new alert then it will show 3 above my user name (1 real alert + 2 imaginary ones).

I'm not sure if this affects other users or why it affects me.

 

[neeyik]

Does it still occur if you delete any cookies relating to Techspot?

 

[mbk34]

I had 3 alerts - an alert to your own post and 2 other "imaginary" alerts to posts from yesterday that I've already seen. After clearing the techspot cookies and going to your post, it still shows the 2 other "imaginary" alerts.

 

[neeyik]

No worries, I'll flag it up with the team. Thanks for the info!

 

[Julio Franco]

Thanks for reporting this bug @mbk34. We'll start looking into it since we haven't seen it before and need to replicate it first.

 

[Julio Franco]

We made some changes yesterday, can you confirm if this solved the notifications issue for you?

 

[mbk34]

Unfortunately not thought the alert number has gone down to one now. I tried stopping and starting my browser and my laptop. I also tried clearing all the cookies again. It's not a huge issue but it is a little curious.

 

[Julio Franco]

We’ll keep troubleshooting this after the holidays, in the meantime a workaround is to go here and mark all notifications as read:

https://www.techspot.com/community/account/alerts

 

[mbk34]

Well that worked. Have a happy Christmas if you celebrate that sort of thing.

 

[Julio Franco]

We have fixed the notification bug as reported here earlier, please let us know if you come across any issues.

 

[mbk34]

It seems to be all sorted, thank you.
Mike