My brothers laptop started having a problem awhile ago. His anti-virus, trendmicro, wouldn't update. He asked me to take a look at it and i found out that along with not updateing
-when doing searches (i.e. google), it would take me to other websights other than what i wanted to go to
-most if not all websights were basically blocked
-system restore lost all restore points.
I did a scan with trend micro, and it found a few trojans, tracking cookies and whanot and removed them (wpv973.cpx, TDSSriqp.dll, TDSSnrsr,...many other TDSS types, mmmatt.exe, gettoa222.exe) Finally i was able to put/run Microsofts Windows malicious software removal tool and that removed even more trojans (I didn't write down which ones though)
Something is still wrong with the laptop though, the anti-viruses wont update and many websights still come up as "page cannot be loaded" or something of the like. I attempted to follow each step on the 8-step prelim removal instruction but Malwarebytes' Anti-Malware, SuperAntispyware and HijackThis wont install or run.
Any ideas that i could try?
Oh, forgot to menchion. The laptop is a Gateway running Windows XP, if that helps any.
-when doing searches (i.e. google), it would take me to other websights other than what i wanted to go to
-most if not all websights were basically blocked
-system restore lost all restore points.
I did a scan with trend micro, and it found a few trojans, tracking cookies and whanot and removed them (wpv973.cpx, TDSSriqp.dll, TDSSnrsr,...many other TDSS types, mmmatt.exe, gettoa222.exe) Finally i was able to put/run Microsofts Windows malicious software removal tool and that removed even more trojans (I didn't write down which ones though)
Something is still wrong with the laptop though, the anti-viruses wont update and many websights still come up as "page cannot be loaded" or something of the like. I attempted to follow each step on the 8-step prelim removal instruction but Malwarebytes' Anti-Malware, SuperAntispyware and HijackThis wont install or run.
Any ideas that i could try?
Oh, forgot to menchion. The laptop is a Gateway running Windows XP, if that helps any.