Can not update anti virus or anti spyware

By lpeplow ยท 4 replies
Jan 6, 2009
  1. I have a problem my AVG, malware bytes programs can not be updated. Ive tried to remove and reinstall. Cant even do that. any ideas?
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Tell us more about your configuration, the version of AVG, and other stuff installed... as well as age, etc.
  3. lpeplow

    lpeplow TS Rookie Topic Starter

    need help with config request. AVG free edition. Windows XP. would hi jack this log help?
  4. rf6647

    rf6647 TS Maniac Posts: 829

    AVG 7.5 has discontinued support.
    AVG Removal Tool

    Are you infected?

    Are searches being redirected?

    (another source) >>

    Your are describing an exploit that frustrates reaching anti-malware sites. Here are methods that have been used recently. The alternative was offered by a new member.

    MBAM is likely infected. Scan with no update. Then uninstall the program.

    1. Since you are discribing a case of difficulty. attempt this method (follow link for 'How To')
      • Use this method to stop any 'non-plug and play' driver that is named in this guide.
      • Please report its name for changes to the method

    2. For infections that have more severe symptoms, Unable to run or update via TechSpot 8 Steps or manually run MBAM or SAS

    3. Message #3 - link to 'fixit download' has demonstrated its effectiveness in many cases. Go to message # 3 'fixit download'. Part of the method renames the executable to get the application to run. Here is another member that used renaming.

    4. Alternative - Web site has a link to download-dot-com - phonetic spelling used
      • There appears to be a connection with 'sagipsul' popups.
      • Read this post. from member.
      • phonetic spelling for web site
  5. alokd

    alokd TS Rookie


    i had the same problem!..had a virus that allowed me to surf the net but my antivirus(malwarebytes) wouldnt get updated..
    solution: used another uninfected computer to download malwarebytes and updated that computer.
    from that computer copied all files in the malwarebyes folder {usually in c:program files}
    and also the files from the malwarebyes folder which u will find in
    application data folder (hidden)..this where the updates go i guess.

    and pasted them in the infected computer in their respective folders..

    restarted in safemode and found the trojan.daonol trojan virus!!!

    hope this works for u
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