thanks to all who gave advice and guidence. (insoman,jobeard, silvermachine) I got all the way to microsoft downloads and started but no time!!!!! Went to Geeksquad i know i know like a catholic going to a synagouge! But my daughter was squessing hard. So 100.00 later they downloaded the updates. Now when I go to log on it does not recognise my password! Assume they went in on admin! SO how can I access? And I rpomise I won't go back!!!!