No, but here is the complete text from Gateway Support:
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DVD & CD Drives
Discussion Thread
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Response (Will D.) - 02/04/2009 10:49 AM
Dear Edward Belden,
Thank you for contacting Gateway. I apologize for the inconvenience that you have
experienced. Typically when you are experiencing this type of problem, the driver will
refuse to reinstall properly. You will constantly encounter the error message
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 19, Code 32, Code 31, Code 39 or Code 41)" in Device
Manager. The following link addresses this exact issue:
The drivers used for these optical devices are completely standardized and should be
automatically detected as Plug & Play compatible. Subsequently, we have no archived copy
of CD-ROM drivers available for download or redistribution. This is more than likely a
problem to do with the Windows Registry.
In this case, it would be necessary to edit the Microsoft Windows system registry file.
This procedure is very delicate; if you delete the wrong things from the Registry, you
could cause the Operating System to quit working. Please read the following instructions
carefully and carry them out to the best of your ability.
NOTE: If at any time you encounter an unexpected error while performing these basic
troubleshooting steps, please make note of the occurrence in full detail and have the
information available in your next chat.
Getting Started:
- Click on START.
- Click on "Run".
- Type in "regedit" without the quotes.
- Click on OK.
NOTE: This will begin the Registry Editor that we can utilized to perform this delicate
procedure.
Using the Registry Editor:
- Click on the plus [+] sign to the left of "HKEY_LOCAL_MACHINE".
- Continue clicking the plus [+] sign to the left of the following folders in this order:
SYSTEM > CurrentControlSet > Control > Class
NOTE: The next folder we are going to actually highlight instead of clicking on the plus.
You will notice that these folders are not named, but instead contain a series of letters
and numbers. The one we are looking for is called
"{4D36E965-E325-11CE-BFC1-08002BE10318}". When you find it,
single-click on the folder to highlight it and then proceed with the instructions below.
Removing the Problem:
- Look on right-hand side of the window for an icon called "Upperfilters"
and/or "Lowerfilters".
- Right-click on it and select "Delete" from the popup menu.
- Repeat the same procedure until both "Upperfilters" and
"Lowerfilters" have been removed.
Saving Your Changes:
- Exit any/all open programs.
Please continue the steps below.
To reload the CD-ROM/DVD-ROM/CD-R/W Drivers:
First thing to do is to restart your computer. Then keep pressing F8 during start up.
You will then select Safe Mode from a menu. Then you need to log into the Administrator
account.
1. Please Right Click on the My Computer icon and choose Properties.
2. Click on the Tab marked Hardware
3. Click on the Device Manager Button
4. Click on the + next to CD/DVD DRIVES
5. The + sign will become a - sign and you may have a list of multiple drivers that drop
down below. If so, each driver will need to be removed one at a time.
Also, remove any devices that have a yellow "!" or "?". If there is
an "Unknown Devices" or "Other Devices" category, remove all devices
in these categories until they also disappear.
To remove a driver simply point the mouse to the driver, right click the mouse one time,
and choose 'Uninstall.'
Note: When asked to restart, do not until all are uninstalled
6. The heading IDE/ATA/ATAPI controller will not disappear and all the controllers may
not disappear after being uninstalled
7. Click on the X in the upper-right hand corner of the DEVICE MANAGER window.
8. Restart the system, and let Windows reload the correct drivers.
9. Test it