Can't Load DVD Drivers

By edeckmanb ยท 8 replies
Feb 3, 2009
  1. The DVD drives in my desktop are dead after running Driver Magic. I tried to load drivers to remove the "!" over the DVD drive name in Device Manager. I can see the drives in the BIOS. I have also changed DVD drives to see if it would make a differance. This did not help. I remember this happening when I loaded burning software a few years ago. I need lots of direction. Thanks in advance.
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    You likely have a failed or failing DVD drive. How old is the drive, and how heavily used?
  3. edeckmanb

    edeckmanb TS Rookie Topic Starter

    I replaced the DVD Burner last night. When I tried to install the driver, it could not see the DVD burner so it could not install it. The Burner shows in Device Manager with a "!" over it. It also shows in the BIOS but it seems that Windows can't see it.
  4. mailpup

    mailpup TS Special Forces Posts: 7,186   +469

    You don't ordinarily have to install a particular driver for DVD burners as long as the controller it is attached to has a good driver installed. The optical drive driver supplied by Windows is usually sufficient. Since the DVD burner itself might not be the problem, try uninstalling the IDE or SATA controller (don't know which type of optical drive you have) in the Device Manager, reboot and let Windows reinstall it. See if that helps.

    Also, if you are using an IDE drive, make sure the jumper setting on the new drive matches the one on the drive it is replacing.
  5. raybay

    raybay TS Evangelist Posts: 7,241   +10

    What sort of a driver are you attempting to install. Most DVD optical drives have no use for a driver, though occasionally some will require a firmware update, when announced. Even with Linux and Apple Macintosh, you do not need a driver.
    But it appears you have not properly jumpered the drive for Master, Slave, or Cable Select. You do that with the little jumper on the back of the drive. Pull it off and re-position it.
  6. edeckmanb

    edeckmanb TS Rookie Topic Starter

    I found the answer to the none existent DVD drivers on my desktop. I went into regedit.

    Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
    Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
    Value Data: [Delete All Value Data from Upper-Filters and Lower Filters]

    I then closed regedit and rebooted. The missing drives then showed in XP.
  7. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Any known reason why the Registry Key was changed... any explantion of why upper and lower filters were incorrect?
  8. edeckmanb

    edeckmanb TS Rookie Topic Starter

    No, but here is the complete text from Gateway Support:

    DVD & CD Drives

    Discussion Thread
    Response (Will D.) - 02/04/2009 10:49 AM
    Dear Edward Belden,

    Thank you for contacting Gateway. I apologize for the inconvenience that you have
    experienced. Typically when you are experiencing this type of problem, the driver will
    refuse to reinstall properly. You will constantly encounter the error message
    "Windows cannot load the device driver for this hardware. The driver may be
    corrupted or missing. (Code 19, Code 32, Code 31, Code 39 or Code 41)" in Device
    Manager. The following link addresses this exact issue:

    The drivers used for these optical devices are completely standardized and should be
    automatically detected as Plug & Play compatible. Subsequently, we have no archived copy
    of CD-ROM drivers available for download or redistribution. This is more than likely a
    problem to do with the Windows Registry.

    In this case, it would be necessary to edit the Microsoft Windows system registry file.
    This procedure is very delicate; if you delete the wrong things from the Registry, you
    could cause the Operating System to quit working. Please read the following instructions
    carefully and carry them out to the best of your ability.

    NOTE: If at any time you encounter an unexpected error while performing these basic
    troubleshooting steps, please make note of the occurrence in full detail and have the
    information available in your next chat.

    Getting Started:
    - Click on START.
    - Click on "Run".
    - Type in "regedit" without the quotes.
    - Click on OK.
    NOTE: This will begin the Registry Editor that we can utilized to perform this delicate

    Using the Registry Editor:
    - Click on the plus [+] sign to the left of "HKEY_LOCAL_MACHINE".
    - Continue clicking the plus [+] sign to the left of the following folders in this order:
    SYSTEM > CurrentControlSet > Control > Class

    NOTE: The next folder we are going to actually highlight instead of clicking on the plus.
    You will notice that these folders are not named, but instead contain a series of letters
    and numbers. The one we are looking for is called
    "{4D36E965-E325-11CE-BFC1-08002BE10318}". When you find it,
    single-click on the folder to highlight it and then proceed with the instructions below.

    Removing the Problem:
    - Look on right-hand side of the window for an icon called "Upperfilters"
    and/or "Lowerfilters".
    - Right-click on it and select "Delete" from the popup menu.
    - Repeat the same procedure until both "Upperfilters" and
    "Lowerfilters" have been removed.

    Saving Your Changes:
    - Exit any/all open programs.

    Please continue the steps below.

    To reload the CD-ROM/DVD-ROM/CD-R/W Drivers:

    First thing to do is to restart your computer. Then keep pressing F8 during start up.
    You will then select Safe Mode from a menu. Then you need to log into the Administrator
    1. Please Right Click on the My Computer icon and choose Properties.
    2. Click on the Tab marked Hardware
    3. Click on the Device Manager Button

    4. Click on the + next to CD/DVD DRIVES
    5. The + sign will become a - sign and you may have a list of multiple drivers that drop
    down below. If so, each driver will need to be removed one at a time.

    Also, remove any devices that have a yellow "!" or "?". If there is
    an "Unknown Devices" or "Other Devices" category, remove all devices
    in these categories until they also disappear.

    To remove a driver simply point the mouse to the driver, right click the mouse one time,
    and choose 'Uninstall.'

    Note: When asked to restart, do not until all are uninstalled

    6. The heading IDE/ATA/ATAPI controller will not disappear and all the controllers may
    not disappear after being uninstalled

    7. Click on the X in the upper-right hand corner of the DEVICE MANAGER window.
    8. Restart the system, and let Windows reload the correct drivers.
    9. Test it
  9. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Quick explanation behind CD/DVD problems caused by CDROM filters
    CDROM class filters have been a documented root cause of many different CD / DVD device driver issues. (CDROM is the name of a Windows device class. Every CD/DVD on your computer is a member of this Windows class.) A class filter is applied to every device that is a member of the particular class!

    A misbehaving CDROM class filter can result in
    • The CD/DVD device looks like it doesn't work
    • The CD/DVD device driver reports an error
    • The CD/DVD device drive letter may actually even disappear from My Computer and Windows Explorer
    Filter related issues can occur because (to list a few reasons)
    • You uninstalled software that fails to properly remove itself in the registry
    • You install software that fails to install itself (and its filters) correctly
    • A vendor has supplied a filter containing software bugs!

    As an added fyi!!!
    I've recently discovered a Windows MEDIA class filter (specifically a buggy filter that comes with many Logitech web cams) as the root cause behind months of a sound card device driver problem. (All sound cards are members of the Windows device class named MEDIA) [post=718369] See this post[/post] Below are examples of other Windows device classes

    /* EDIT */
    ALSO NOTE: Problems due to class filters are harder to detect if only because they're usually installed by a 3rd party! Meaning you may be looking for a solution to your Sigmatel audio driver problem while the cause is due to a class filter seeming totally unrelated you downloaded from Logitech for your web cam! Hint: Look at/suspect all the devices in the same class as your problem device!

    Listing 60 setup class(es).
    fsbl-standalone     : fsbl-standalone
    AcronisDevices      : Acronis Devices
    WCEUSBS             : Windows CE USB Devices
    Dot4 HPZ12          : Dot4 HPZ12
    USB                 : Universal Serial Bus controllers
    PnpPrinters         : IEEE 1394 and SCSI printers
    Dot4                : IEEE 1284.4 devices
    Dot4Print           : IEEE 1284.4 compatible printers
    CDROM               : CDROM
    Computer            : Computer
    DiskDrive           : Disk drives
    Display             : Display adapters
    fdc                 : Floppy disk controllers
    hdc                 : IDE ATA/ATAPI controllers
    Keyboard            : Keyboards
    MEDIA               : Sound, video and game controllers
    Modem               : Modems
    Monitor             : Monitors
    Mouse               : Mice and other pointing devices
    MTD                 : PCMCIA and Flash memory devices
    MultiFunction       : Multifunction adapters
    Net                 : Network adapters
    NetClient           : Network Client
    NetService          : Network Service
    NetTrans            : Network Protocol
    PCMCIA              : PCMCIA adapters
    Ports               : Ports (COM & LPT)
    Printer             : Printers
    SCSIAdapter         : SCSI and RAID controllers
    System              : System devices
    Unknown             : Other devices
    FloppyDisk          : Floppy disk drives
    Processor           : Processors
    MultiPortSerial     : Multi-port serial adapters
    SmartCardReader     : Smart card readers
    VolumeSnapshot      : Storage volume shadow copies
    ?                   : ?
    1394Debug           : 1394 Debugger Device
    1394                : IEEE 1394 Bus host controllers
    Infrared            : Infrared devices
    Image               : Imaging devices
    TapeDrive           : Tape drives
    Volume              : Storage volumes
    Battery             : Batteries
    HIDClass            : Human Interface Devices
    Dot4Print HPZ12     : Dot4Print HPZ12
    61883               : 61883 Device Class
    LegacyDriver        : Non-Plug and Play Drivers
    BTW                 : Bluetooth Devices
    SDHost              : Secure Digital host controllers
    Avc                 : AVC Device Class
    Enum1394            : IEEE 1394 IP Network Enumerator
    MediumChanger       : Medium Changers
    DriverInterface     : DriverInterface
    NtApm               : NT Apm/Legacy Support
    SBP2                : SBP2 IEEE 1394 Devices
    Bluetooth           : Bluetooth Radios
    WPD                 : Portable Devices
    Dot4Usb HPZ12       : Dot4Usb HPZ12
    VSO devices         : VSO devices
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