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Can't open facebook with any network or browser

By Marcoc0202 ยท 13 replies
Jun 14, 2019
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  1. Hello everyone, as you saw on the title, I can't open Facebook.
    No matter which browser
    No matter which connection
    I can load the main page of the login, https://it-it.facebook.com/
    But I cannot load www.facebook.com
    What can I do?
    Thanks!
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    Get a command window and PING WWW.FACEBOOK.COM

    it should find the address and report timings and NOT respond Not Found or timeout.
     
  3. Marcoc0202

    Marcoc0202 TS Rookie Topic Starter

  4. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    Yep ... your DNS does not find Facebook.

    If you know how, set your DNS manually to:
    • 1.1.1.1
    • 8.8.8.8
    and retry
     
  5. Marcoc0202

    Marcoc0202 TS Rookie Topic Starter

    I tried and I've got no changes whatsoever. Anything I could try?
     
  6. Marcoc0202

    Marcoc0202 TS Rookie Topic Starter

    By the way thinking about it, how is it possible that the DNS is the problem if trying with another connection/network (like android hotspot of my phone) it still can't load facebook?
     
  7. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    If you can't ping FB using the name, then the browser can't translate the name into the proper IP address to open the page.
     
  8. Marcoc0202

    Marcoc0202 TS Rookie Topic Starter

    I see, so what does this mean? Do you know any other solutions I could try? Thanks again for trying to resolve my problem!
     
  9. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    Done this M A N Y times. If you want to go thru the whole sequence:
    • disable ALL addons & extensions
    • empty the browser cache
    • quit the browser
    That enables the browser to perform as best possible. But ALL browsers depend upon TCP and the ability to PING the address as well as Ping using the NAME.

    Until Ping By Name works, no browser will work.
     
  10. Marcoc0202

    Marcoc0202 TS Rookie Topic Starter

    Did it and nothing changed! I'm starting to get frustrated!
     
  11. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    Did you change your DNS settings? You should NOT have any PROXY, accept DHCP for IP address and set manual DNS 1.1.1.1 + 8.8.8.8
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    BTW: If you're accessing FB at work, you should EXPECT failure by the admin's choice of settings.
     
  13. TeddyBallgame

    TeddyBallgame TS Rookie

    How did you get this feature?
     
  14. jobeard

    jobeard TS Ambassador Posts: 13,108   +1,590

    what are you referring to??
     

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