Hopefully I am in the right spot. I believe I got a virus on my computer, after I downloaded something a friend sent I was no longer able to get on the internet. This is my first time formatting this pc and my problem may be because we had additional memory added at one point. I have an xp home upgrade disc that I have successfully used to format our laptop, but when I try to install on pc it is telling me that a newer version of windows already exsists. Even though the pc also has xp home. I also cannot boot from the CD. It prompts at startup to hit any key to boot from cd but that does not work. I have tried del, f3, every key. It does not work. I have also tried formatting from cmd and it is telling me that a volume is still in use. It asks if I want to force the format and I say Y but it still cannot close the volume. I am at a loss. I have even gone as far as deleting all of the files from the pc (which I know doesn't really delete them) and nothing. I have tried making a boot "CD" but every site that I go to and click on download "CD" it still wants a floppy. I guess I need to find a caveman and use one of his. Has anyone had this problem? Can anyone help?