Can't Stay Online!!!

[avivajuda]

I have cable and i can get online but i can't stay on line its not my service something with my pc... i've tried everything from viruses,addware,registry cleaner. Don't whats wrong can someone HEELLLP????????

 

[howard_hopkinso]

Hello and welcome to Techspot.

Let`s see if it`s something nasty.

Go and read this thread HERE and post a HJT log as an attachment.

Regards Howard :wave: :wave:

 

[avivajuda]

I hope i did this right sorry if i didnt

Thank you for the welcome Howard,I posted my logs in a atachment hope i did it right

 

[Rik]

Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT and AVG Antispyware logs as ATTACHMENTS into this thread, only after doing the above.


This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

Ok Did all of it

Ive attached my logs i followed all the directions AND IM STILL HAVING TROUBLE STAYING CONECTED 2 THE INTERNET PLEASE HELP!!!!!!1

 

[howard_hopkinso]

Threads merged.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how HERE.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

Bug Doctor

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ALCXMNTR.EXE

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

ALCXMNTR.EXE<Search your system for this file and delete all instances found.

C:\Program Files\Bug Doctor<Delete the entire folder.

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Rename HijackThis.exe as per these instructions and post a fresh HJT log.


Regards Howard

This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

Still cant stay on line

Hi thank you for all your help i STILL can't stay online Ive attached my new log file .

 

[howard_hopkinso]

It seems you forgot to attach your new HJT log.

Regards Howard

This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

Opps !!!!!!!!!

Sorry about that here it is :giddy:

 

[Rik]

Your HJT looks clean.

If you have anymore spyware problems please post them in this thread.


This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

Im still having problems staying conected 2 the internet ?

 

[howard_hopkinso]

As far as I can tell, your system is clean. Therefore, your intenet problems are probably caused by something else.

Contact your ISP and see if they`re having problems. It could be that your modem etc is faulty, or that you need to reinstall your internet software.

If none of that helps, I suggest you open a new thread in our storage and networking forum.

Regards Howard

This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

Ok thanx for all your help I did contact my ISP and everything is good on there end . My internet software ? like explorer and mozilla ? thanx again

 

[howard_hopkinso]

What I meant by reinstalling you software, was reinstalling any software you used when you got your internet connection.

Regards Howard

This thread is for the use of avivajuda only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[avivajuda]

oh no didnt get any they came and did it ill call them thanx again