CCleaner causes problems on Firefox

By macx ยท 11 replies
Sep 16, 2010
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  1. I had quit using it some time ago as it made logging into Yahoo difficult, seems it erased some cookies or something so Yahoo wouldn't log me in.

    I just downloaded and installed the latest version of CCleaner, now am experiencing the same problem again.

    When I open Yahoo, it says the Navigation Bar is unavailable - and it contains "login" -
    so to get around that I open Mail and it asks me to login,
    but when I login, it repeatedly circles back to Verify my Password. It won't let me go beyond that.

    What do I need to uncheck to prevent this and how can I fix not being able to restore the Yahoo navigation bar
    and to enable me to login to my Yahoo account?

    EDIT: I Uninstalled CCleaner and rebooted. Now when Yahoo opens the Navigation bar appears for a second, then
    it disappears and that same message about the NB being unavailable pops up.

    How do I fix?

  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Yea, by default, CCleaner removes all cookies for all browsers.

    You'll find all the CCleaner options towards left side of CCleaner Window. Look under both the Windows and Application tabs. Look for FF listed on the Application tab and uncheck Cookies
  3. macx

    macx TS Evangelist Topic Starter Posts: 718

    Does that setting stay even after uninstalling CC?

    I uninstalled and rebooted twice and still have that problem.

    Also have checked in Tools Options Privacy and made sure Yahoo cookies are allowed
    and checked and found that Yahoo has quite a number of cookies stored in my laptop.

    I can hit Login quickly when Yahoo first opens and before it disappears, and it seems to
    log me in, but then always goes back to the Verify Login page - it does have my correct
    username on that page but entering my password doesn't get me in, it just keeps coming
    back to that.

    Another thing I noticed is that my usual security key is no longer showing up (that little
    custom picture I entered as my individual security verification key).

    I'm stuck.
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    1) CCleaner only removed cookies (and other stuff) when you told it to.. If you ever reinstall it, just set its options and UNCHECK everything you DON'T want it to remove

    2) I wouldn't think there's a connection between your yahoo toolbar issues and cookies, but hey, with computer's who knows! :p

    3) I think your best approach to fix the Yahoo toolbar is reinstall it. just google for the yahoo toolbar download file
  5. macx

    macx TS Evangelist Topic Starter Posts: 718

    "with computers, who knows"

    Truer words were never spoke!

    This is getting stranger, however.

    The problems are on my laptop. I had previously experienced problems
    with CC on both my laptop and desktop, which have identical config's
    and browser setups.

    I just checked my desktop, which has the new CC, and it's fine.

    So - - maybe not CC this time?

    I'll try reinstalling the Yahoo toolbar, and post results. Just take a few

    EDIT: Nope, that wasn't it. Just added more clutter and reduced my screen space.

    It's the Navigation bar that won't show up, not the Tool bar.

    Any other ideas why Yahoo won't recognize me on the laptop?

    Thx so much!
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184


    And i just did a closer read of your first post! So i should add...

    yea, if you're now having yahoo login problems i'd give heavy odds the problem is FF

    1) CCleaner deleted the cookie and FF won't let you write a new one
    2) Prove it by logging in via Internet Explorer

    Also, when you check which Cookies FF will allow, be sure to carefully look at the url displayed in at top of FF window. Note that http:\\ VS. https:\\ also makes a difference and you'll find they're listed seperately in FF Options
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Aplogies to the mods for double post, but to make sure we're in sync:

    1. Verify your logon problem is only with FF
    > Can you login/logout from Internet Explorer??

    2. Click View->Toolbars. Make sure the Navigation (or any other needed toolbars are checked)
  8. macx

    macx TS Evangelist Topic Starter Posts: 718

    I have XMarks bookmark synchronizer addon and have found it doesn't work, either.
    It comes up with an error saying "Proxy Configuration Error"
    Might that have something to do with the Navigation problem?

    I use my laptop in various locations and sometimes use a cable and sometimes a
    Verizon wirless modem.

    I just went back to the wireless modem. Never have had problems switching before,
    never had to enable or disable any connections.

    EDIT: Well, progress. Yahoo email worked fine in Safari.

    I'm going to compare the Add Ons between my desktop, which is working fine, and the laptop.
    And the other settings, altho I haven't changed anything I'm aware of recently.

    Also went into to tools and made sure that auto select was still enabled, which it is.

    I have also made sure the Nav toolbar is checked, even tried unchecking it and restarting then rechecking it and restarting, all to no avail..

    This is getting very frustrating - I need this thing to function.

    Thanks for cont'd help!
  9. macx

    macx TS Evangelist Topic Starter Posts: 718


    Or should I say Problem Solved -

    Just did a system restore and now everything works as it should.

    I'm liking that little trick better and better!

    Thx for all the suggestions!

    I never did find out what was causing it, but now I know how
    to fix it.

    Think I'm going to look into one of those Restore utilities that
    reportedly are "better" (how?) than what is termed the basic
    one in Windows.
  10. macx

    macx TS Evangelist Topic Starter Posts: 718

    More info:

    When I restored to earlier, I found lots of my add ons disappeared.

    In the process of restoring those (taking the list off my desktop) I found
    one that said it was incompatible with the version of FF I had on my laptop.

    Then I found the FF on my laptop was quite a bit older than the one on my
    desktop - but why no auto updates or notices or ??

    Anyway, before I updated FF I added the add-ons that had disappeared.
    Then the old Navigation Bar problem reared it's ugly head again.
    So I started uninstalling the add ons 1 at a time, found that No Script
    was the culprit.

    Had a feeling about the FF version thing, checked the one on my desktop
    and saw it was newer. My wife had a much newer version on her hers,
    altho we're staying away from 3.6.

    So I updated to 3.5.13 I think it was, the Nav bar was back. Reinstalled
    No Script, and it's still there.

    So had to be something to do with the old FF version.

    Now I've got all my add ons back AND the Nav bar works!

    But - most of the afternoon !
  11. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hi macx!

    Thanks for the update! And, ughh! what an excursion through your long list of things that can suddenly go wrong on a computer out of the blue!!

    Glad to hear you got it working again :)
  12. jaydeee

    jaydeee Banned Posts: 21

    I am a ccleaner user also, good for me I don't experience that kind of thing.

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