I got my laptop on November 2, 2008 and exactly a month after I got my laptop it crashed and had to return it to factory settings using a recovery system on the hard drive. 5 days later it crashed again and I called hp customer service and she told me that I have to return it to factory settings using the CDs I created when I first got the laptop because there was a virus. However, since then my computer crashed again and again and I don't understand why it keeps crashing because the only place I download something is iTunes and I have McAfee that warns be about potential bad sites.