Computer shutdown and restarts problem

[martinlw]

My computer has for the last week has been shutting down and restarting randomly.The event viewer says Kernel 41. I have watched my CPU temperature and it seems find thermal margin on idle 70.It has on two occasions shut down and restarted after using the computer from switched on for only two minutes.All I can think of is it my Nvidia graphics card or my PSU,any ideas welcome.

 

[holdum323]

Hi Here's a whole bunch of ideas from MS Community for Kernel 41. What have you tried to fix your issue?
https://support.microsoft.com/en-us...1-error-the-system-has-rebooted-without-clean

 

[MaikuTech]

Holdum ask him for his system specs, we "don't" know what were dealing with at the moment.

 

[holdum323]

Hi @MaikuTech I think you just did.(y)Thanks for joining the thread. Team work is good!

 

[martinlw]

My system specs
Operating System
Windows 10 Pro 64-bit
CPU
AMD Athlon X4 750K
Trinity 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-10-24)
Motherboard
BIOSTAR Group A70MD PRO (P0) 30 °C
Graphics
HP w22 (1680x1050@59Hz)
512MB NVIDIA GeForce 8400GS (Undefined) 37 °C
Storage
149GB MAXTOR STM3160813AS ATA Device (SATA) 21 °C
111GB KINGSTON SV300S37A120G ATA Device (SSD) 19 °C
Optical Drives
TSSTcorp CDDVDW SH-224BB ATA Device
Audio
Realtek High Definition Audio

 

[holdum323]

Hi Thanks for your reply. Here's a good article by HP that covers a lot of things that could cause your issue. Also @MaikuTech may have some suggestions latter.
https://support.hp.com/us-en/document/c03413399

 

[Cycloid Torus]

"I have watched my CPU temperature and it seems find thermal margin on idle 70."

If you are saying 70C at idle, it is too high. Should be 50-52C.

Make sure thermal paste is new and mounting is correct. Fan should be turning and increase in speed as temp moves above 60-63C

 

[martinlw]

Temperature on Speccy is 46c at idle,it seems as far as I know the thermal margin temp is correct its of AMD overdrive,totally a different type of reading.

 

[DavidBailey]

There is no CPU temp on Speccy---


Unless I'm missing something....

 

[martinlw]

CPU
AMD Athlon X4 750K
Cores 4
Threads 4
Name AMD Athlon X4 750K
Code Name Trinity
Package Socket FM2 (904)
Technology 32nm
Specification AMD Athlon X4 750K Quad Core Processor
Family F
Extended Family 15
Model 0
Extended Model 10
Stepping 1
Revision TN-A1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, FMA3, FMA4
Virtualization Supported, Disabled
Hyperthreading Not supported
Fan Speed 3629 RPM
Bus Speed 99.8 MHz
Stock Core Speed 3400 MHz
Stock Bus Speed 100 MHz
Average Temperature 51 °C
Caches
L1 Data Cache Size 4 x 16 KBytes
L1 Instructions Cache Size 2 x 64 KBytes
L2 Unified Cache Size 2 x 2048 KBytes
Cores
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 0
Core 1 1397.2 MHz x 14.0 99.8 MHz 52 °C APIC ID: 1
Core 2 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 2
Core 3 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 3

 

[DavidBailey]

CPU
AMD Athlon X4 750K
Cores 4
Threads 4
Name AMD Athlon X4 750K
Code Name Trinity
Package Socket FM2 (904)
Technology 32nm
Specification AMD Athlon X4 750K Quad Core Processor
Family F
Extended Family 15
Model 0
Extended Model 10
Stepping 1
Revision TN-A1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, FMA3, FMA4
Virtualization Supported, Disabled
Hyperthreading Not supported
Fan Speed 3629 RPM
Bus Speed 99.8 MHz
Stock Core Speed 3400 MHz
Stock Bus Speed 100 MHz
Average Temperature 51 °C
Caches
L1 Data Cache Size 4 x 16 KBytes
L1 Instructions Cache Size 2 x 64 KBytes
L2 Unified Cache Size 2 x 2048 KBytes
Cores
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 0
Core 1 1397.2 MHz x 14.0 99.8 MHz 52 °C APIC ID: 1
Core 2 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 2
Core 3 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 3

Post a screenshot from Speccy please.

 

[DavidBailey]

CPU
AMD Athlon X4 750K
Cores 4
Threads 4
Name AMD Athlon X4 750K
Code Name Trinity
Package Socket FM2 (904)
Technology 32nm
Specification AMD Athlon X4 750K Quad Core Processor
Family F
Extended Family 15
Model 0
Extended Model 10
Stepping 1
Revision TN-A1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, FMA3, FMA4
Virtualization Supported, Disabled
Hyperthreading Not supported
Fan Speed 3629 RPM
Bus Speed 99.8 MHz
Stock Core Speed 3400 MHz
Stock Bus Speed 100 MHz
Average Temperature 51 °C
Caches
L1 Data Cache Size 4 x 16 KBytes
L1 Instructions Cache Size 2 x 64 KBytes
L2 Unified Cache Size 2 x 2048 KBytes
Cores
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 0
Core 1 1397.2 MHz x 14.0 99.8 MHz 52 °C APIC ID: 1
Core 2 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 2
Core 3 1397.2 MHz x 14.0 99.8 MHz 51 °C APIC ID: 3

This is not a screenshot from Speccy.
Please provide one as requested.

 

[martinlw]

http://speccy.piriform.com/results/JtxD3EtcI5MO834TSKlK64A

 

[DavidBailey]

Are you unable just to open Speccy & post a screenshot of the cpu ?

 

[DavidBailey]

The more you post the more bogus your issue seems.

 

[holdum323]

Hi The CPU temp is in summary on the speccy report. It says 49c Right below Operating System.That's about what mine runs! I have 4 core

Cores
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 0
Core 1 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 1
Core 2 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 2
Core 3 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 3

 

[martinlw]

Okay thankyou holdum323. regards Martin.

 

[holdum323]

Okay thankyou holdum323. regards Martin.

Left click on the CPU. Then left click and high lite what you want to copy. Then click on copy to clip board. From there you can copy and paste the results here. Hope this helps.

 

[DavidBailey]

Hi The CPU temp is in summary on the speccy report. It says 49c Right below Operating System.That's about what mine runs! I have 4 core

Cores
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 0
Core 1 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 1
Core 2 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 2
Core 3 798.5 MHz x 8.0 99.8 MHz 47 °C APIC ID: 3

How do you access this report ?

 

[DavidBailey]

Left click on the CPU. Then left click and high lite what you want to copy. Then click on copy to clip board. From there you can copy and paste the results here. Hope this helps.

Show screenshot

 

[holdum323]

Are you talking to me? @DavidBailey It will not let me show a screen shot for some unknown reason. The directions are very simple. highlite area -copy to clipboard-copy and paste from notepad-post here.

 

[DavidBailey]

Are you talking to me? @DavidBailey

No.
Original Poster.

 

[holdum323]

Hi Friend! Please calm down before you get into trouble. The OP,s CPU is fine. It shows 49c in his Speccy report post # 13

 

[learninmypc]

Since you're using W10, use Snipping tool to capture the area you need to post

 

[holdum323]

Thanks I use the snipping tool.(y) It doesn't work in Speccy. You have to paste it to clip board. Then you can copy and paste it here. I have explained that several times.