Computer taking a long time to wake up

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AlphaXero

TS Rookie
Hi, im a computer tech for a company, and one of my customers is calling saying that when he comes in in the morning and moves his mouse it takes 5-10 min before the computer wakes up. We are trying to figure out what the problem is but cannot figure it out. We've checked the power settings and whatnot but that doesnt seem to make any difference. Does anyone know what could be causing it to do this. Also the monitor is relatively new so i dont think thats the issue either. Thanks a lot
 

Bobbye

Helper on the Fringe
You're not giving us any computer specs. That would help.
Also, verify exactly what low power setting the system is in. 'Sleep' can mean different things.
What kind of connection is there for the internet?
Have you check the Event Viewer of related Errors such a DCOM, TCP/IP?
 
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