Greetings, everyone.
I've visited these forums several times for other computer problems I've had, but this is my first post. I ended up posting this here because, unlike a lot of other forums, topics here seem to get real answers.
Here's my issue:
I have been dealing with constant reboots for nearly 4 months on my work laptop. I updated virtually every driver, ran the memory test at startup, replaced the motherboard, uninstalled all programs that I thought could be responsible, and I can't even remember what else.
I attached the two most recent crash dump files. I have at least 50 more of them if needed. Also, here is the record that gets added to the system event viewer every time this happens:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini031609-02.dmp
It all started where the laptop would just randomly reboot. When Windows would begin to initialize (the wallpaper would load and the lovely logon chime would begin), the laptop would then reboot again. Sometimes this happened 4 or 5 times before Windows finally loaded. After playing around for awhile, I figured out that this was only happening when my laptop was in the docking station. Undocked, it never seemed to happen. I tried a few other docking stations and the laptop did the same thing with all of them. This is when my company replaced the motherboard. After the replacement, everything worked fine...for about two days.
This went on for at least a month. If I didn’t reboot, it only crashed once in a while. So, once I finally got it booted up (it took 17 tries one day), I was usually good to go. I decided to troubleshoot the thing more and determined that the crashing on startup was only occurring when I was connected via Ethernet. Knowing this now, the whole docking station thing probably had nothing to do with the docking station and everything to do with the Ethernet connectivity. When I unplugged the Ethernet cord, it booted up fine. I thought, “Oh, I’ll just make a habit of plugging it in after Windows loads.” So, I did that. I plugged the Ethernet cord in and the laptop rebooted. It didn’t always happen immediately like that, but it was usually within a few minutes.
So, for about 2 months, I connected to the network using wireless only. No Ethernet at all. It still rebooted, but only once in a while - maybe once or twice a week. I do want make a note, though. When I say it “reboots randomly,” it’s not like I’m just sitting here looking at the screen and it reboots. It seems to always be triggered by something I do. Like, I’ll click and icon, press a key, etc., and it will reboot.
I installed XP SP3, uninstalled and reinstalled all wired and wireless network drivers, ran another memory test, and checked everything I could think of. With Ethernet plugged in, I docked my laptop (which was on standby) this morning and it rebooted. I typed up this whole thing and it rebooted (this is version 2, which I typed in Word for the sake of AutoSave). I’m at the end of my string. My company wants to reformat this thing – they’re practically forcing me to hand it over. I would like to avoid this by all means, so please offer any suggestions you might have.
Thanks a lot!
-Greg
I've visited these forums several times for other computer problems I've had, but this is my first post. I ended up posting this here because, unlike a lot of other forums, topics here seem to get real answers.
Here's my issue:
I have been dealing with constant reboots for nearly 4 months on my work laptop. I updated virtually every driver, ran the memory test at startup, replaced the motherboard, uninstalled all programs that I thought could be responsible, and I can't even remember what else.
I attached the two most recent crash dump files. I have at least 50 more of them if needed. Also, here is the record that gets added to the system event viewer every time this happens:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini031609-02.dmp
It all started where the laptop would just randomly reboot. When Windows would begin to initialize (the wallpaper would load and the lovely logon chime would begin), the laptop would then reboot again. Sometimes this happened 4 or 5 times before Windows finally loaded. After playing around for awhile, I figured out that this was only happening when my laptop was in the docking station. Undocked, it never seemed to happen. I tried a few other docking stations and the laptop did the same thing with all of them. This is when my company replaced the motherboard. After the replacement, everything worked fine...for about two days.
This went on for at least a month. If I didn’t reboot, it only crashed once in a while. So, once I finally got it booted up (it took 17 tries one day), I was usually good to go. I decided to troubleshoot the thing more and determined that the crashing on startup was only occurring when I was connected via Ethernet. Knowing this now, the whole docking station thing probably had nothing to do with the docking station and everything to do with the Ethernet connectivity. When I unplugged the Ethernet cord, it booted up fine. I thought, “Oh, I’ll just make a habit of plugging it in after Windows loads.” So, I did that. I plugged the Ethernet cord in and the laptop rebooted. It didn’t always happen immediately like that, but it was usually within a few minutes.
So, for about 2 months, I connected to the network using wireless only. No Ethernet at all. It still rebooted, but only once in a while - maybe once or twice a week. I do want make a note, though. When I say it “reboots randomly,” it’s not like I’m just sitting here looking at the screen and it reboots. It seems to always be triggered by something I do. Like, I’ll click and icon, press a key, etc., and it will reboot.
I installed XP SP3, uninstalled and reinstalled all wired and wireless network drivers, ran another memory test, and checked everything I could think of. With Ethernet plugged in, I docked my laptop (which was on standby) this morning and it rebooted. I typed up this whole thing and it rebooted (this is version 2, which I typed in Word for the sake of AutoSave). I’m at the end of my string. My company wants to reformat this thing – they’re practically forcing me to hand it over. I would like to avoid this by all means, so please offer any suggestions you might have.
Thanks a lot!
-Greg
