I noticed that you have Norton Installed (check Add/Remove Programs)
Obviously Norton did not protect you, consider removing it.
Disable System Restore
For
Windows XP:
1: Right click on the My Computer icon on your desktop and select properties.
2: Click on the system restore tab.
3: Check the box that says "Turn off system restore on all drives". Click OK.
4: Click Yes if you are prompted to restart the computer.
5: To re-enable System Restore, follow steps 1-3, but in step 3, click to clear the Disable System Restore check box.
For
Vista
1. Click Start
2. Right click Computer > Properties > Choose Advanced System Settings option in left menu listing.
3. If UAC enabled you will get a UAC prompt at this click Continue
4. Click System Protection tab
5. Then Untick any Drive Listed and in the popup window click Turn Off System Restore
6. Click Apply > OK
Download and Run Malwarebytes' Anti-Malware
Please download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
Download and InstallSuperAntiSpyware Free
Did you also try:
SuperAntiSpyware Free
- Launch SuperAntiSpyware
- Click Check for Updates and update to the latest definitions.
- Click Scan your Computer
- Check all boxes in the Scan Location box.
- Check the Complete Scan radio button.
- Click Scanning Preferences/Control Centre button.
- Uncheck Ignore files larger than 4MB (recommended)
- Check Scan Alternate Data Streams.
- Click Close.
- SuperAntiSpyware will now scan your computer for infection. (This could take in excess of an hour depending on the number of files scanned)
- When finished it will present you with a summary of its findings.
- Click OK.
- The Removal Screen will open.
- Check the items in the list to mark them for Quarantine.
- Click Next and SAS will Quarantine them.