Solved DCOM Restart Issue

[TimSimm2]

Sorry Nvm forgot to type the first line. Laptops restarting now

 

[TimSimm2]

Ok....... It wouldn't shut down so I powered it off then back on it showed an error so I rebooted again and now it's doing a disk check...

 

[Broni]

Sorry Nvm forgot to type the first line.

You shouldn't be typing anything because it's easy to make a mistake. Copy/paste.

 

[TimSimm2]

No I meant I forgot to copy the first line. When I selected it out didn't select all of it

 

[TimSimm2]

So yea... I copied and pasted exactly what it said and its doing a disk check. So.. Tell me it's supposed to do that?

 

[Broni]

Let chkdsk finish and then post Blitzblank log.

 

[TimSimm2]

O ok so it's normal?

 

[Broni]

It may happen if Windows see something wrong.
Is chkdsk still running?

 

[TimSimm2]

Irs rebooting now

 

[Broni]

OK. Give me Blitzblank log when you can.

 

[TimSimm2]

It says open file =failed

 

[Broni]

What does?

 

[TimSimm2]

Now when I reboot it just shows a black screen and a arrow...

 

[Broni]

Turn the computer off, wait 1 minute and try to restart it again.
If normal mode doesn't work see if you can boot to safe mode.

 

[TimSimm2]

Ok well that didn't do anything. luckily I have another laptop to use, im having my cousin who has a masters in computer tech to look at it for me, but ty a lot for trying to help, idk maybe she can reload it with a fresh version of windows I have no idea but she said shed check it out for me

 

[Broni]

NOTE 1. Use another working computer to download Farbar Recovery Scan Tool. Use USB flash drive to transfer it from good computer to the bad one.
NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Next...

Re-run FRST again.
Type the following in the edit box after "Search:".

rpcss.dll

Click Search button and post the log (Search.txt) it makes in your reply.

I'll expect two logs:
- FRST.txt
- Search.txt

 

[TimSimm2]

Alright sure, will try this sometime today when I get the chance

 

[Broni]

 

[TimSimm2]

Sorry been a bit busy, ill try to get this done today

 

[Broni]

OK.

 

[TimSimm2]

Do I install it onto the flashdrive?

 

[Broni]

Yes. That's what my instructions say.

 

[TimSimm2]

It installed something called mobgenie or something like that. is that what its supposed to install?

 

[Broni]

What exactly are you installing?
You're suppose to put Farbar Recovery Scan Tool on your flash drive

 

[TimSimm2]

I clicked on the link you provided but nvm I found another link that works