Eraserhead
Posts: 6 +0
Hi; new to the forum so apologies in advance for being clueless.
Massive thanks in advance to anyone who can try to help with my problem!
I've had this laptop just over a year and had no problems until recently, when I restored the machine to factory settings on the advice of a friend who works in IT (I'd had some problems, possibly AVG-related and couldn't boot up at all). No other changes have been made to hardware or software - in other words it's the same setup that's worked fine up until now.
Since restoring the settings the laptop boots to Windows but freezes up completely 2-3 minutes later and I have to power off and try again; I've tried changing power usage and sleep / hibernate settings but the outcome is the same again and again and the amount of time before it freezes isn't sufficient for me to download updates or drives in case that is the problem. Once it freezes I get no response from CTRL+ALT+Delete but if I C/A/D before the freeze I get a black screen (only the pointer visible) for 30 seconds, then an error message box saying "Logon process has failed to create the security options dialog - Failure - security options".
The specs are:
Dell Inspiron 1545
Vista Home Basic
Version 6.0.6001 Service Pack 1 Build 6001
Intel Celeron CPU
Bios: Dell A05 25/2/2009
SMBIOS Version 2.4
Installed RAM 3.0GB
Total Physical Memory 2.96GB
Available Physical Memory 1.69GB
Total Virtual Memory 6.12GB
Available Virtual Memory 4.83GB
Page File Space 3.25GB
Thanks again,
Grif
Massive thanks in advance to anyone who can try to help with my problem!
I've had this laptop just over a year and had no problems until recently, when I restored the machine to factory settings on the advice of a friend who works in IT (I'd had some problems, possibly AVG-related and couldn't boot up at all). No other changes have been made to hardware or software - in other words it's the same setup that's worked fine up until now.
Since restoring the settings the laptop boots to Windows but freezes up completely 2-3 minutes later and I have to power off and try again; I've tried changing power usage and sleep / hibernate settings but the outcome is the same again and again and the amount of time before it freezes isn't sufficient for me to download updates or drives in case that is the problem. Once it freezes I get no response from CTRL+ALT+Delete but if I C/A/D before the freeze I get a black screen (only the pointer visible) for 30 seconds, then an error message box saying "Logon process has failed to create the security options dialog - Failure - security options".
The specs are:
Dell Inspiron 1545
Vista Home Basic
Version 6.0.6001 Service Pack 1 Build 6001
Intel Celeron CPU
Bios: Dell A05 25/2/2009
SMBIOS Version 2.4
Installed RAM 3.0GB
Total Physical Memory 2.96GB
Available Physical Memory 1.69GB
Total Virtual Memory 6.12GB
Available Virtual Memory 4.83GB
Page File Space 3.25GB
Thanks again,
Grif