Desktop will not connect to internet

[DevilsFallback]

lol and i really have to go to sleep soon i have to be at work in 9 hours...

 

[DevilsFallback]

lol i'm too big a geek i fix computers all day at work and get on at night and do this lol

 

[ljastangs21]

Sorry for the long respone time man. The only software added was for my new Nvidia graphics card. All my anti virus stuff is expired. I did do a windows service pack 2 update last night but it was not working before that anyways.

Yes I have trried modem direct to desktop and still no luck

norton expired like a year ago

 

[DevilsFallback]

alright well expired or not... what antivirus is on your computer...because being expired it could still cause this problem... is it norton?

 

[DevilsFallback]

being expired it should give you more reason to remove it...

 

[ljastangs21]

yes it is norton should i unistall

 

[DevilsFallback]

yes but you will need to perform another step as well... all antivirus software needs a removal tool... i'm going to find you a link to get the removal tool... you uninstall norton go to control panel add remove programs and uninstall norton... i'm 75% sure we found the problem... i've seen this 3 times or so

 

[DevilsFallback]

ok once norton uninstalls normally it will likely want to restart... after its restarted... i want you to put this on the computer and run it... i'll walk you threw it... but first you have to download it put it on a flash drive and put it on that machine heres the link

http://download.cnet.com/Norton-Removal-Tool-SymNRT/3000-2239_4-87943.html

just click download now ok

 

[ljastangs21]

okay will do this and report back thanks man

If i am going to put this on a disk to run it on the other computer how do i do it?

 

[DevilsFallback]

well keep me in the feed... so i know if i can go to sleep or not