DNS lookup fail - specific site.

abbierockwell

TS Rookie
Hi guys,

I have been trying to access a website for the last few days, and each time I do, I recieve this error message.

ERR_NAME_NOT_RESOLVED

The server at [...] can't be found because the DNS look-up failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chromefrom accessing the network.

I tried changing my browser, but the website still didn't open.
Then I switched devices to my mobile, and the browser wouldn't open.
I turned the wifi off my mobile, and the page DID load with mobile internet, so it has to be a problem with my home internet.
My friend has the same provider as us, but the page works perfectly for her.
I'm not the most technologically advanced, so I was wondering what the next step would be to fix this problem?
 

jobeard

TS Ambassador
Three test techniques other than a lousy browser:
  • get a command prompt and enter PING 8.8.8.8
  • follow that with PING google.com
this tests your tcp routing and name resolution

then try
get a command prompt and enter NSLOOKUP whatever_domain_name
download http://www.gena01.com/win32whois/ and enter the whatever_domain_name there
and this tests if your ISP dns is worth $0.02.