DSL connection problems

By alylakhani
May 3, 2009
  1. Guys, i have been having serious dsl connection problems. My modem randomly disconnects for hours. The power and ethernet lights are on but the internet and dsl lights never come on. I have tried power filtering and calling up tech support. Tech Support was no help at all. power filtering didnt fix it either. the internet goes out usually after i download something, such as a song off iTunes or watch a video on youtube. i got a new modem from earthlink but that hasnt fixed the problem either. should i just discontinue earthlink and get someone else or is the problem with my phone provider like earthlink says, which my phone provider denies. do you guys have anything troubleshooting steps?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  3. alylakhani

    alylakhani TS Rookie Topic Starter

    so basically there's a virus messing with my modem?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Maybe ;)
    A virus messing with your Windows system files
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