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Excel random shutdown

By hupo55 ยท 10 replies
Aug 4, 2017
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  1. Using excel 2010 on windows 10. Excel shuts down randomly after 2-4 minutes on every excel file I open
     
  2. jobeard

    jobeard TS Ambassador Posts: 10,995   +934

    Sounds like critical software failure (as apposed to heat) if it's related to a specific program.

    Is Office 2010 a fresh install on Win/10?
     
  3. hupo55

    hupo55 TS Rookie Topic Starter

    No, I've been working with office 2010 since about 4-5 years ago. Windows7 I've upgraded around a year or more ago. everything was working just fine. The only thing that I can think of that changed is a windows update (automatic) and right after that the problem started.
    Tried several things:
    * Rebooted the system, obviously
    * Tried opening excel in safe mode - no difference
    * Same, as admin - no difference
    * Installed and ran OFFCAT as suggested by Microsoft..... nothing
    * Updated excel 2010 to 2013 - still nothing
     
    Last edited: Aug 5, 2017
  4. jobeard

    jobeard TS Ambassador Posts: 10,995   +934

    Control -> Computer Management -> Event Viewer

    and review the System log for ERRORS
     
  5. hupo55

    hupo55 TS Rookie Topic Starter

    Will do. Thanks :)
    Checked error logs. Couldn't see anything related (to my understanding)
    Opened excel file and waited for it to shutdown.
    Checked Error logs. Last entry was 2 hours! ago, so I guess it didn't register.
    I'll try SystemFileCheck on the command line, what can I loose?
    Any other suggestions? I'm running out of ideas.....
     
    Last edited: Aug 5, 2017
  6. hupo55

    hupo55 TS Rookie Topic Starter

    SFC showed no problems either :oops:
     
  7. jobeard

    jobeard TS Ambassador Posts: 10,995   +934

    ERRORs may not point directly at Excel. Ignore obvious names like bounjure, nntp, com, but copy/paste a few for our review
     
  8. hupo55

    hupo55 TS Rookie Topic Starter

    Looks like double dutch to me........ (Error logs)
    Does this make any sense?
    --------------------------------------------------------------------------------------------------------
    +
    System
    -
    Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2017-08-08T11:41:50.112198200Z
    EventRecordID 4369
    Channel Application
    Computer PC10
    Security
    -
    EventData
    downloader2.exe
    18.1.5.699
    57cb1259
    ntdll.dll
    10.0.15063.447
    d51d5c5e
    c0000005
    00091caf
    1cc4
    01d3102a8f1de9cb
    C:\program files (x86)\real\realplayer\RealDownloader\downloader2.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    69997fe1-2f24-4513-a946-2ee4f40ef417
    -------------------------------------------------------------------------------------------------------------------------------
    - System
    -
    Provider
    [ Name] Microsoft-Windows-AppModel-Runtime
    [ Guid] {F1EF270A-0D32-4352-BA52-DBAB41E1D859}
    EventID 69
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x2000000000000001
    - TimeCreated
    [ SystemTime] 2017-08-07T07:33:43.270862500Z
    EventRecordID 205
    - Correlation
    [ ActivityID] {DD2E4A6B-0E20-0000-A7D9-34DD200ED301}
    - Execution
    [ ProcessID] 14712
    [ ThreadID] 13856
    Channel Microsoft-Windows-AppModel-Runtime/Admin
    Computer PC10
    - Security
    [ UserID] S-1-5-18
    - EventData
    ErrorCode
    1168
    PackageFullName AD2F1837.HPPrinterControl_75.1.292.0_x64__v10z8vjag6ke6
    User S-1-5-21-4209696663-285038983-3626761535-1000
    DesiredStatus 32
    CurrentStatus 0
    --------------------------------------------------------------------------------------------------------
    - System
    -
    Provider
    [ Name] Microsoft-Windows-Kernel-EventTracing
    [ Guid] {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
    EventID 3
    Version 1
    Level 2
    Task 2
    Opcode 14
    Keywords 0x8000000000000010
    - TimeCreated
    [ SystemTime] 2017-08-05T20:17:46.135769000Z
    EventRecordID 44
    Correlation
    -
    Execution
    [ ProcessID] 4
    [ ThreadID] 7544
    Channel Microsoft-Windows-Kernel-EventTracing/Admin
    Computer PC10
    - Security
    [ UserID] S-1-5-18
    - EventData
    SessionName
    P2PLog
    FileName C:\WINDOWS\Logs\Homegroup\p2p.etl
    ErrorCode 3221225864
    LoggingMode 293601285
    FailureReason 0
    -------------------------------------------------------------------------------------
     
  9. jobeard

    jobeard TS Ambassador Posts: 10,995   +934

    I found this suggestion

    The first error is from RealPlayer: C:\program files (x86)\real\realplayer\RealDownloader\downloader2.exe

    The second is very win/10 and lead me to this

    The third is ReadyBoost
    User action
    The logging of this error will not affect the operation of your computer. ReadyBoot is
    used by the ReadyBoost service that optimizes a minimum boot time of your computer.
     
  10. hupo55

    hupo55 TS Rookie Topic Starter

    Nothing works so far and I am getting tired of this so I'll go balistic and remove excel altogether and re-install it.
    If that doesn't work I'll just go over to OpenOffice
    But I do appreciate your help :) - Thank you
     
  11. jobeard

    jobeard TS Ambassador Posts: 10,995   +934

    Like your choices (y)
     

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