Inactive File restore virus/trojan

[Kmangeph]

On my husband's work computer we've gotten a few viruses and I'm having a lot of trouble removing them despite having gone through a few removal instructions I found. The mainly problematic one is the file restore virus (which I've used a fake code to make think I bought it so it'll at least give me my files back) and one called funmoods, which is more annoying than troublesome (but still a virus).

I already have Rkill and Malwarebytes and Kapsersky TDSSKiller on my computer, but they've not been able to remove the virus. Maybe I'm using them wrong? I know I have to post logs, I'm hoping these are the right logs...

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org
Database version: v2012.11.20.03
Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.6001.18702
smilner :: LT-ROC3-INVENT [administrator]
11/20/2012 11:35:55 AM
mbam-log-2012-11-20 (11-35-55).txt
Scan type: Full scan (C:\|D:\|G:\|I:\|S:\|V:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 413897
Time elapsed: 51 minute(s), 41 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 33
HKCR\CLSID\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.funmoodsHlpr.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.funmoodsHlpr (PUP.Funmoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{75A4D144-506D-4BE5-81DB-EC7DA1E7F840} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\TypeLib\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\esrv.funmoodsESrvc.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\esrv.funmoodsESrvc (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{965B9DBE-B104-44AC-950A-8A5F97AFF439} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\escort.escortIEPane.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\escort.escortIEPane (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.dskBnd.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.dskBnd (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{A9DB719C-7156-415E-B49D-BAD039DE4F13} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoodsApp.appCore.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoodsApp.appCore (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{F03FD9D0-4F2B-497C-8A71-DD41D70B07D9} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\f (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\Typelib\{1D085C0A-E4F4-4F66-BDBF-4BE51015BFC3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C87FC351-A80D-43E9-9A86-CF1E29DC443A} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\funmoods (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Funmoods (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\CROSSRIDER (Adware.GamePlayLab) -> Quarantined and deleted successfully.
HKCU\Software\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh (PUP.Funmoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh (PUP.Funmoods) -> Quarantined and deleted successfully.
Registry Values Detected: 3
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data: Funmoods Toolbar -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data: -> Quarantined and deleted successfully.
HKCU\Software\Crossrider|215AppVerifier (Adware.GamePlayLab) -> Data: 07b85f2b24e0ef4c27216c9f61532480 -> Quarantined and deleted successfully.
Registry Data Items Detected: 7
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.FunMoods) -> Bad: (http://searchfunmoods.com/?f=1&a=te...ByByCtN1L2XzutBtFtCtFtBtFtAtAtC&cr=1718406842) Good: (http://www.google.com) -> Quarantined and repaired successfully.
Folders Detected: 3
C:\Program Files\Funmoods (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22 (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\bh (PUP.FunMoods) -> Quarantined and deleted successfully.
Files Detected: 15
C:\Program Files\Funmoods\1.5.23.22\bh\escort.dll (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\funmoodssrv.exe (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\escorTlbr.dll (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\escortApp.dll (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\escortEng.dll (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\RFjerVtXYQaunKl.exe (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\smilner\Local Settings\Temp\4gsxetie6h5k.exe (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\smilner\Local Settings\Temp\is357113909\installer.volonet.playbryte-fa.exe (PUP.PlayBryte) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\uninstall.exe (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Documents and Settings\smilner\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_bbjciahceamgodcoidkjpchnokgfpphh_0.localstorage (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Documents and Settings\smilner\Local Settings\Application Data\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\escortShld.dll (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\FavIcon.ico (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\Sqlite3.dll (PUP.FunMoods) -> Quarantined and deleted successfully.
C:\Program Files\Funmoods\1.5.23.22\uninst.dat (PUP.FunMoods) -> Quarantined and deleted successfully.
(end)


============================================================

Rkill 2.4.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html
Program started at: 11/23/2012 09:31:17 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
Checking for Windows services to stop:
* No malware services found to stop.
Checking for processes to terminate:
* No malware processes found to kill.
Checking Registry for malware related settings:
* No issues found in the Registry.
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
Performing miscellaneous checks:
* SMTMP folder detected. Please see this link for more information: http://www.bleepingcomputer.com/forums/topic405109.html
Checking Windows Service Integrity:
* COM+ Event System (EventSystem) is not Running.
Startup Type set to: Manual
* Security Center (wscsvc) is not Running.
Startup Type set to: Automatic
* Automatic Updates (wuauserv) is not Running.
Startup Type set to: Automatic
Searching for Missing Digital Signatures:
* No issues found.
Checking HOSTS File:
* HOSTS file entries found:
127.0.0.1 localhost
Program finished at: 11/23/2012 09:31:45 AM
Execution time: 0 hours(s), 0 minute(s), and 27 seconds(s)


============================================================

Thanks for your time. If I'm slow to reply it's because my computer is also running on dial-up speed.

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Kmangeph]

Following the steps now, I'll post my logs when it's all done! Thank you!

 

[Kmangeph]

All the anti-virus software I had downloaded made my computer run crazy slow. I could hardly start my computer up. It took me all this time to uninstall all of it so that my computer would function again. I'm just going to wait until Monday and have someone fix my computer for me. This is way too hard and complicated. Thanks anyway!

 

[Broni]

Fair enough.
Good luck