Found New Hardware Hell & Create Longer Restore Point
- Thread starter Suzy600
- Start date
LookinAround
Posts: 6,429 +186
Hahaha!
Let's repeat the exercise for the 2nd stage driver.
> Check if C:\Windows\inf\disk.inf and disk.pnf exist?
> If either file above is missing look again C:\Windows\System32\DriverStore\FileRepository this time for the folders starting disk.inf
> Look for the disk.inf folder with the most recent date/time stamp. What is the folder name? Does it contain a disk.inf and .pnf or not?
LookinAround
Posts: 6,429 +186
> Copy both the disk.inf and disk.pnf from that most recent repository folder into C:\Windows\inf
> Remove USBs and run DriveCleaner again
> Then reconnect the external disk again
There's a 3rd driver that gets loaded. Let's see if things maybe work or you have a Trifecta! and all 3 were bad!
p.s. What did the IT shop do??? I'm sure this driver corruption wasn't intentional but curious what they might have uninstalled/removed??
> Remove USBs and run DriveCleaner again
> Then reconnect the external disk again
There's a 3rd driver that gets loaded. Let's see if things maybe work or you have a Trifecta! and all 3 were bad!
p.s. What did the IT shop do??? I'm sure this driver corruption wasn't intentional but curious what they might have uninstalled/removed??
Here you go...
Found new Hardware message
Device Manager - in Other Devices - appears once with a ! - code 1 (would I need to install external disk driver?)
Ran update driver software - automatic seach - no luck
According to IT chap - this was what was wrong and what he did...Laptop had virus which had been dealt with but Comodo report also said there was one it couldn't quarartine. IT man tried system restore but it didn't work even in safe mode...he tried something after but I don't have details, then saved my docs etc and reset to factory settings.
I got it back on 12th Oct and been trying to reinstall ever since.After week of trying, got hold of IT man, who basically said it was fine when he gave it back but he had noticed the ethernet connection wasn't working.He was very vague about when/if he could look at it and sort it out so I thought I'd do some research myself and then I found the link at the beginning on Techspot which seemed to describe my issues.
Do I have a Trifecta? It sounds impressive.
Found new Hardware message
Device Manager - in Other Devices - appears once with a ! - code 1 (would I need to install external disk driver?)
Ran update driver software - automatic seach - no luck
According to IT chap - this was what was wrong and what he did...Laptop had virus which had been dealt with but Comodo report also said there was one it couldn't quarartine. IT man tried system restore but it didn't work even in safe mode...he tried something after but I don't have details, then saved my docs etc and reset to factory settings.
I got it back on 12th Oct and been trying to reinstall ever since.After week of trying, got hold of IT man, who basically said it was fine when he gave it back but he had noticed the ethernet connection wasn't working.He was very vague about when/if he could look at it and sort it out so I thought I'd do some research myself and then I found the link at the beginning on Techspot which seemed to describe my issues.
Do I have a Trifecta? It sounds impressive.
LookinAround
Posts: 6,429 +186
Impressive indeed! Never seen someone with all 3 drivers corrupted before! Since it's still not working let's take a look at the 3rd driver in the sequence. It's the "Storage Volume" driver.
This time look in INF directory for volume.inf and pnf, look in the repository for most recent volume.inf folder. Tell me the folder name and if the inf and pnf are present in the folder
Also, right click on that Other device in DevMgr->Properties->Detail tab. Click the pulldown to show Hardware IDs and copy/paste the first one (or all is OK) into next post.
Hello
I'm rather proud of my laptop's Most Corrupted title.
OK serious stuff - In Windows\inf I do have volume.inf and volume.pnf
In FileRepository the most recent volume.inf folder is Volume.inf._2abeaeba (dated 10/10/13)
Other device in DevMgr->Properties->Detail tab. Hardware IDs. Top one on list is...
USBSTOR\CdRomVirtual_CDROM_______________
I'm rather proud of my laptop's Most Corrupted title.
OK serious stuff - In Windows\inf I do have volume.inf and volume.pnf
In FileRepository the most recent volume.inf folder is Volume.inf._2abeaeba (dated 10/10/13)
Other device in DevMgr->Properties->Detail tab. Hardware IDs. Top one on list is...
USBSTOR\CdRomVirtual_CDROM_______________
Exciting News Flash LA.
Just tried connecting my ipod out of curiosity - it automatically found driver and now I can see and open my ipod on my iTunes.
However, Device Manager - Other devices still shows ipod as Unknown Device with ! code 1.
Oh. I now have a Found New Hardware device for the Unknown Device which is my ipod.
Happy Stormy Sunday.
Just tried connecting my ipod out of curiosity - it automatically found driver and now I can see and open my ipod on my iTunes.
However, Device Manager - Other devices still shows ipod as Unknown Device with ! code 1.
Oh. I now have a Found New Hardware device for the Unknown Device which is my ipod.
Happy Stormy Sunday.
LookinAround
Posts: 6,429 +186
Exciting to see we've made some progress!
Next, your Other device Hardware ID suggest your CDROM driver installation file may part of the problem too. So this time
> check Windows/inf for cdrom.inf and cdrom.pnf
> Check repository for most recent cdrom_inf folder. If needed, copy just the cdrom.inf from the repository to the Windows/inf folder (Windows will rebuild the pnf on its own)
PLUS: Before you plug in the USB drive, this time also delete C:\Windows\inf\INFCACHE.1 . This forces Windows to rebuild its inf cache file to reflect all Windows/inf updates we've made so far
Plug in USB drive. If USB drive still has a problem, do another trace: unplug usb, run drivecleanup tool, delete ;the current trace, plug in USB, then give me a copy of the latest trace file
Next, your Other device Hardware ID suggest your CDROM driver installation file may part of the problem too. So this time
> check Windows/inf for cdrom.inf and cdrom.pnf
> Check repository for most recent cdrom_inf folder. If needed, copy just the cdrom.inf from the repository to the Windows/inf folder (Windows will rebuild the pnf on its own)
PLUS: Before you plug in the USB drive, this time also delete C:\Windows\inf\INFCACHE.1 . This forces Windows to rebuild its inf cache file to reflect all Windows/inf updates we've made so far
Plug in USB drive. If USB drive still has a problem, do another trace: unplug usb, run drivecleanup tool, delete ;the current trace, plug in USB, then give me a copy of the latest trace file
LookinAround
Posts: 6,429 +186
Ooops. Silly me.
You need to "take ownership" of the file before you can delete it. Just take ownership of the file
http://www.howtogeek.com/howto/wind...ership-to-explorer-right-click-menu-in-vista/
You need to "take ownership" of the file before you can delete it. Just take ownership of the file
http://www.howtogeek.com/howto/wind...ership-to-explorer-right-click-menu-in-vista/
Deleted C:\Windows\inf\INFCACHE.1
Is it best to uninstall "take ownership" or could I need it again soon?
In Device Manager it now shows in DVD CD Rom drives and has no ! - which is good. DevMgr->Properties->Detail tab. Hardware IDs. USBSTOR\CdRomVirtual_CDROM_______________
It also appears in Computer. It's definately getting excitng now.
When I connected to USB I got the Windows Explorer is not responding message which I've been getting a lot recently.
Would you still like a copy of trace file ? And if yes is that the setupapia.dev.log again?
Thank you for your patience.
Is it best to uninstall "take ownership" or could I need it again soon?
In Device Manager it now shows in DVD CD Rom drives and has no ! - which is good. DevMgr->Properties->Detail tab. Hardware IDs. USBSTOR\CdRomVirtual_CDROM_______________
It also appears in Computer. It's definately getting excitng now.
When I connected to USB I got the Windows Explorer is not responding message which I've been getting a lot recently.
Would you still like a copy of trace file ? And if yes is that the setupapia.dev.log again?
Thank you for your patience.
LookinAround
Posts: 6,429 +186
I'm most happy to try and help
Leave the "take ownership" trick installed. It's handy to have available should you ever be denied access to a folder or file due to access permissions.
Two things trouble me:
1) Your IT guy said he did a factory restore?? Hard to believe when you have this many corrupt Windows files on your system. But, of course, is just my own speculation
2) While I can help fix driver files, I worry if other important files are corrupt that we may not be able to find and fix. Argghh.
Do you have a Windows Vista install CD?
Before we try another trace, let's do these first
1. Right click the Other device again. This time use the pull down menu to copy/paste and show me ALL the Hardware IDs as well as the Compatible IDs for that device
2. Run System File Checker tool, command sfc /scannow. Then attach a copy of the sfcdetails.txt file
3. Right click Other Device, select Uninstall. Reboot the machine. See if any better luck with your devices
Now when I connect to USB, device is being recognised, I've just tried my ipod which wasn't recognised in device manager previously, it is now.
So as I can't give you a Other device, will Disc drives\Apple ipod usb device pull down menus do?
Hardware IDs
USBSTOR\DiskApple___iPod____________2.70
USBSTOR\DiskApple___iPod____________
USBSTOR\DiskApple___
USBSTOR\Apple___iPod____________2
Apple___iPod____________2
USBSTOR\GenDisk
GenDisk
Compatible IDs
USBSTOR\Disk
USBSTOR\RAW
Just started sfc /scannow - will give you results when complete.
I'll have a look for Vista install CD
So as I can't give you a Other device, will Disc drives\Apple ipod usb device pull down menus do?
Hardware IDs
USBSTOR\DiskApple___iPod____________2.70
USBSTOR\DiskApple___iPod____________
USBSTOR\DiskApple___
USBSTOR\Apple___iPod____________2
Apple___iPod____________2
USBSTOR\GenDisk
GenDisk
Compatible IDs
USBSTOR\Disk
USBSTOR\RAW
Just started sfc /scannow - will give you results when complete.
I'll have a look for Vista install CD
I do have the Windows Vista reinstallation disc.
Despite my lack of knowledge on all things IT related - I too am curious of the first of your troubles. I am strongly considering requesting my money back.
I am aware my laptop is in the autumn of it's life and may need replaced by a younger, lighter, faster, sleeker model very soon- so if it gets to the stage where we have exhausted all reasonable options I have no qualms ditching it. I would feel satisfied that with your fine & capable assistance that I have done all I can to save it.
sfc/scannnow still only 85% complete...
Despite my lack of knowledge on all things IT related - I too am curious of the first of your troubles. I am strongly considering requesting my money back.
I am aware my laptop is in the autumn of it's life and may need replaced by a younger, lighter, faster, sleeker model very soon- so if it gets to the stage where we have exhausted all reasonable options I have no qualms ditching it. I would feel satisfied that with your fine & capable assistance that I have done all I can to save it.
sfc/scannnow still only 85% complete...
2. Run System File Checker tool, command sfc /scannow. Then attach a copy of the sfcdetails.txt file
I can't find a sfcdetails.txt file - where would it be?
Is this what you need?
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
If I rename C:\Windows\Logs\CBS\CBS.log to txt so I can upload it I get a message warning that if I change the file name extension it may become unusable.
Confused.
I can't find a sfcdetails.txt file - where would it be?
Is this what you need?
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
If I rename C:\Windows\Logs\CBS\CBS.log to txt so I can upload it I get a message warning that if I change the file name extension it may become unusable.
Confused.
LookinAround
Posts: 6,429 +186
No worries. It's easily overlooked. Go back to the SFC instruction link I gave you. They provide the instructions to search through the CBS.log file and create the sfcdetails.txt file.
Do not change anything about the CBS.log file
Also, if there are no more Other devices AND if you don't see any entries in device manager with a yellow icon that's a good (great!) thing. Any yellow icons still exist in DevMan?
Do not change anything about the CBS.log file
Also, if there are no more Other devices AND if you don't see any entries in device manager with a yellow icon that's a good (great!) thing. Any yellow icons still exist in DevMan?
LookinAround
Posts: 6,429 +186
P.s. And I'm happy to continue on our expedition (it's rather fun so far. OK. I am geek ). I just didn't want to set any false expectations in case other problems still exist once we've gone as far/best we can.
/* EDIT */
just fyi..I removed some stuff from last 2 posts that, for now, might be un-necessary work.
). I just didn't want to set any false expectations in case other problems still exist once we've gone as far/best we can./* EDIT */
just fyi..I removed some stuff from last 2 posts that, for now, might be un-necessary work.
TaDah...see below.Thank you.
Just connected my ipod and now have a ! In Dev Manager in Other Devices. Yesterday it recognised my ipod and it was named in Disc drives\Apple ipod usb device. If I use the Found New Hardware message that pops up, it is unable to find driver software for my device but on iTunes the ipod icon appears in the right of the screen.
I'll try usb drivecleanup.
Just connected my ipod and now have a ! In Dev Manager in Other Devices. Yesterday it recognised my ipod and it was named in Disc drives\Apple ipod usb device. If I use the Found New Hardware message that pops up, it is unable to find driver software for my device but on iTunes the ipod icon appears in the right of the screen.
I'll try usb drivecleanup.
Ran the drivecleanup.exe and rebooted. Connected ipod and the same as above occurred.
The Driver Software Information shows:
USB MAss Storage Device - Ready to use
Apple iPod USB Device - Ready to use
Unidentified Device - Waiting for user input. - Found New Hardware which can never find the driver
The Driver Software Information shows:
USB MAss Storage Device - Ready to use
Apple iPod USB Device - Ready to use
Unidentified Device - Waiting for user input. - Found New Hardware which can never find the driver
LookinAround
Posts: 6,429 +186
Just skimmed your posts. Took a quick look, and whaddya know... Windows/inf should also contain a umbus.inf and umbus.pnf too! Do the usual routine and try to get the latest umbus.inf copy from the repository. Let me know if know none is available.
Retest and let's see what happens next
Retest and let's see what happens next
OK LookinAround
I've copied umbus.inf into Inf.
When I connected my ipod initially my ipod showed in DevManager =>Disk drives for a few seconds, but then it disappears and appears in Universal Serial Bus controllers => USB Mass storage device has a ! with code 21.
I no longer get the remove hardware icon on the task bar.
I've copied umbus.inf into Inf.
When I connected my ipod initially my ipod showed in DevManager =>Disk drives for a few seconds, but then it disappears and appears in Universal Serial Bus controllers => USB Mass storage device has a ! with code 21.
I no longer get the remove hardware icon on the task bar.
LookinAround
Posts: 6,429 +186
1) For the moment, let's only test your flash drive and external hard drive (we'll get to your ipod next)
2) Also, as part of our "standard procedure", anytime we fix an inf file in Windows/inf delete the INFCACHE.1 file as well. Go ahead and delete INFCACHE.1 now as well before we continue.
3) Download LogOptions.zip. It contains two .reg files
> LogDetail.reg updates the registry to turn on detail device manager logging
> LogDefault.reg updates the registry and returns dev manager logging to its default
Double click to run LogDetail.reg. We'll leave it that way till we're done with this thread
3) When you connect your USB flash or your external drive, do they work? If not generate a new trace for each. Remember to run DriveCleanup and delete the old setupapi.dev.log before starting a new trace file for each test
2) Also, as part of our "standard procedure", anytime we fix an inf file in Windows/inf delete the INFCACHE.1 file as well. Go ahead and delete INFCACHE.1 now as well before we continue.
3) Download LogOptions.zip. It contains two .reg files
> LogDetail.reg updates the registry to turn on detail device manager logging
> LogDefault.reg updates the registry and returns dev manager logging to its default
Double click to run LogDetail.reg. We'll leave it that way till we're done with this thread
3) When you connect your USB flash or your external drive, do they work? If not generate a new trace for each. Remember to run DriveCleanup and delete the old setupapi.dev.log before starting a new trace file for each test
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