Freezing problem

By Alster37 ยท 4 replies
Jun 17, 2009
  1. A week or so ago my pc started to freeze or not respond after I had tried to run a game, or shut down a program and if a new internet page was opening. I have no idea why this is happening and whilst your here my cd/dvd drive is not running most of my game disk at all.
    Thanks if you can help :)
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Please tell us more about the computer... brand, model, age, and configuration.
    Replacing the optical drive should be done whenever there is trouble, and once a year otherwise if you want true reliability of the system.
    You might also want to check your CPU fan, and if older than a year, replace it as well for that is just cheap preventive maintenance.
    One simple trick that is amazing for the number of times it works, is to unplug, and reseat every cable in the case... being careful to pull from the plug plastic and not from the wire.
    And a little cleaning with a can of dust off and a very soft fiber-free rag is also helpful and smart.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    You have 2GB of RAM with Windows XP so technically that should be enough- if the chips are all good:

    See if you can find any Errors that correspond to the freezes. The Events are time-coded, so just glance at the computer clock when you freeze:

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:

    • [1]. Click to open the log>
      [2]. Look for the Error>
      [3] .Right click on the Error> Properties>
      [4]. Click on Copy button, top right, below the down arrow >
      [5]. Paste here (Ctrl V)
      • You can ignore Warnings and Information Events.
      • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
      • You don't need to include the lines of code in the box below the Description, if any.
      • Please do not copy the entire Event log.

      If nothing turns up here, I'll suggest you run memtest. Is this a laptop or desktop?
  4. Alster37

    Alster37 TS Maniac Topic Starter Posts: 290

    It is a desktop. custom from novatech, about 7 months old.
    it boots disks most of the time, but occasionally wont load 1 or 2.
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Possibly same problem: the CD drive is bad:
    Possibly the game discs that won't work are bad:
    1. Have you tried discs in the drive other than game disc? What happens?
    2. Have you checked the Device Manager for driver problems?

    Start> Run> type in devmgmt.msc> OK.
    find the CD/DVD ROM drive and click on the + sign to expand.
    Look for errors> yellow triangle with black ! point.
    If there is an error, right click> Properties> look for message saying drive is or is not working correctly. Try for a driver update.

    Probably different problem:
    Follow Event Viewer instructions.

    I don't have enough information to know if the problems are related.
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