Freezing while moving folders

By yogzula · 17 replies
Aug 12, 2009
  1. I am experiencing a strange problem and am in need of help because im not a techie myself so i'm hoping you guys can help me :)

    whenever i attempt to move a file, for example a picture from my desktop into a folder that is also on my desktop or vice versa, the file will move and display that it is in the folder or on the desktop, but the message "moving 1 item" remains. the bar showing the time it takes to move is complete, and the time remaining displays as 'calculating'

    in addition every time i also attempt to rename a file or edit a file in any way i experience the same problem.

    additional notes: rundll32.exe crashes very often for me. could it be related?

    i ran a virus scan with no results.

    my solution: restart explorer.exe

    that works every time and gets rid of the message, however you can realize why this is an annoyance to me.

    please help :(
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    We need to know your brand and model, and age of the computer... as well as configuration: hard drive make and size, memory make and size, cooling system, and power supply brand and power rating.
    Otherwise, we are just guessing without a reference point.
  3. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    I can imagine how annoying it must be.

    Please follow Raybays suggestion as well, its needed information

    You may be missing some vital system files, you could run either a chkdsk or a SFC (system file checker). It is up to you, chkdsk requires you to restart the computer and SFC requires your operating system disk if it needs to replace any files.

    To run chkdsk.

    Start > Run > type cmd > Type chkdsk /f /r > Press Y > Then restart your computer and let it do the check

    To run SFC:

    Start > Run >Type cmd > Type sfc /scannow > It will then run through and check your system files and prompt you to insert your OS disk if needed.
  4. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Not likely.
    Help will flood you once we know your system.
    Until then, avoid wild guesses, or the possibility of greater ;problems is as likley as a fix.
  5. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Not likely?

    Interesting, considering you said yourself that we would only be guessing since we don't have all the information, but yet you can rule out fixes. Checking your file structure is a good place to start for problems related to the one described here along with Malware and has been productive in my experience as a service engineer

    But, who am I to know right?

    I shall leave this one to you
  6. yogzula

    yogzula TS Rookie Topic Starter

    HP pavillion dv9700 notbook pc
    running windows vista ultimate 6.0
    processor: intel(R) core(TM)2 Duo CPU T8300 2.4 GHz
    memory: 3070 MB ram

    nvidia geforce 8600m GS video card

    i hope this is enough if not i'd be happy to provide more i just need to be instructed where to find it :X trying to help as best i can and thank you for your quick attention
  7. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Thank you. Very helpful. More later after a little study.
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hi snowchick7669 and yogzula

    If i might help clarify....
    I think it would be good to run BOTH chkdsk AND sfc as snowhick7669 suggests! Do chkdsk first. The commands do two different things:
    chkdsk - verifies the drive's filesystem (assuring no filesystem corruption) and identifies any bad sectors on the drive (and removes them from further usage)
    sfc - will check for system file integrity / missing system files

    These tools make LOTS of sense to me! And make the MOST sense of things to do first

    And note to yogzula: that chkdsk can take a looong time to run. Don't interrupt it. Allow the % complete display to remain the same up to 30+ minutes (i.e. do NOT think it's hanging)
  9. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Thanks for your input LookinAround :)
  10. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hey, when you're right, you're right! LOL

    Besides, endorsing those tools under the circumstance should be a no-brainer ;)
  11. yogzula

    yogzula TS Rookie Topic Starter

    i ran chkdsk over night, my problem still persists. nothing was changed :(

    perhaps i'll try running sfk today if i can find my OS disk. perhaps i can just run it regardless to see if i have any problems that actually require the disk.

    any other ideas?
  12. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    You might also try booting into Safe Mode to at least see if the problem re-occurs after only minimal program startups. (if it happens to work in Safe mode but not Normal mode, you might be able to track it down to a specific startup)

    /* edit */ btw.. are you running vista SP2??? you have all Windows updates applied?
  13. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,448   +145

    Its just a check, you don't need the cd unless it finds something bad, then you can go off worrying about a cd :p.
  14. yogzula

    yogzula TS Rookie Topic Starter

    my windows updates are automatic and im running 64 bit vista ultimate 6.0, according to dxdiag.

    ive been thinking that it could possibly be a virus. my scan with Mcafee gets nothing but apparantly mcafee isnt very reliable? is there any free scans any of you could suggest for me?
  15. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hmmm... Click the button within dxdiag to save your dxdiag info to a file. Then open the file to copy/paste just dxdiag's info about your Windows version into your post..

    Reason: Version 6.0 isn;t sufficient. Vista SP2 should be (i think) Version 6.0.6002! So we should be careful to be certain if you're running
    > Vista original release or
    > Vista SP1 (which is v6.0.6001) or
    > Vista SP2 (which is v6.0.6002)
  16. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,448   +145

    Avira generally comes to the top recommendations at techspot, latest version of course.
  17. yogzula

    yogzula TS Rookie Topic Starter

    service pack 1, as it appears.

    System Information
    Time of this report: 8/14/2009, 23:52:40
    Machine name: xxxxx
    Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Pavilion dv9700 Notebook PC
    BIOS: Ver 1.00PARTTBL
    Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
    Memory: 3070MB RAM
    Page File: 3167MB used, 3186MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: None
    DxDiag Version: 6.00.6001.18000 32bit Unicode
  18. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    So very next step, run windows update and install SP2. After SP2 is installed keep running Windows Update again and again until it finally comes back saying "NO more updates"
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