Inactive Freezing

[hootieowl155]

Hi, my brother sent me here for help - my computer freezes up, takes a long time to boot and is not charging the battery. I started the 8 step program but got stuck on # 3 ie: malware. I have a dell pc with windows vista basic, can you help? thank you in advance hootieowl155

 

[Broni]

Welcome aboard

What do you mean by being stuck?