Gateway NE56R41u laptop freezes after 5-10 minutes of running, ran many many tests and scans to try to find malware but nothing was found, it works fine in safe mode but not in safe mode with networking, please help
I have tried using a cooling pad and it did not make a difference, but I have not tried updating my NIC drivers. The only problem would be I couldnt access their website on the laptop because when I try to access the internet it freezes immediately
I want you to go to our Virus and Malware Removal forum and read and follow the instructions as given there. Do not diverge from set instructions. Submit as directed and let Broni guide you. He is excellent at helping people who are infected which is my suspicion here.
I havent tried to connect directly. And I run nortons, but when I first got my laptop it had a nortons trial on it, and when it ran out I downloaded avast without deleting nortons, and then avg later on, so I had 3 programs, and thats around the time the problems started, but I have long since deleted all except nortons
Here is the thing about security software: They are notorious for leaving remnants behind, I.e. drivers. Norton is especially bad about this; so much so that they had to create their own removal tool to complete the process of total clean up. I can't tell you how many times we have had to help people with Norton issues. Anyway...
The issue is that if any of those drivers remain they will try to engage, try to "work," even though the software has been deleted. See if AVG and the other one have a Removal Tool and use it. I would also strongly suggest that you uninstall Norton, use their Removal Tool for your version, and then do a clean reinstall.
However, there are much better options than Norton.
Hello sorry for the lack of reply I have been on vacation. but as for connecting with an Ethernet cable it seems to be helping because I was able to access the internet on my laptop and I am replying using it now, and the only virus software I have on my computer still is nortons because I have reset it to factory default, and nortons is what came on it