Gazelle to end used device trade-ins by mail in 2021

Shawn Knight

Posts: 13,177   +132
Staff member
Editor's take: Gazelle is planning to sunset its long-running trade-in program early next year, opting to instead focus on its ecoATM kiosks, which offer immediate cash for used smartphones and tablets. Gazelle didn’t explicitly state why it was doing away with the traditional trade-in program but if I had to venture a guess or two, it likely comes down to competition and cost.

The traditional trade-in option will end on February 1, 2021, we’re told. Any trade-ins that are currently being processed will still move ahead as planned, the company said. Furthermore, Gazelle will continue to offer used handsets and tablets through its online store as usual.

Those with existing rewards will be contacted directly to ensure any remaining points are used before January 31.

Gazelle’s ecoATM kiosks offer instant cash for trade-ins and are installed at more than 4,000 locations across the US. A quick postal code search can help locate the nearest kiosk.

The second-hand smartphone industry has exploded in recent years. Many wireless providers and manufacturers now accept used devices in exchange for credit toward new purchases. You can even get certified refurbished gear from companies like Apple for a fraction of the price you’d pay for new hardware.

It’s also likely much cheaper for Gazelle to operate trade-in kiosks versus employing additional staff to run a mail-based service. Furthermore, I suspect Gazelle might be able to get away with offering less cash through kiosks since the payout is immediate.

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Jeff Schmidt

Posts: 113   +91
Does anyone use those things? I checked the price one time when I got a new Iphone 7 plus (when it first came out) and they wanted to give me like $100 for it.
 

candle_86

Posts: 729   +730
Does anyone use those things? I checked the price one time when I got a new Iphone 7 plus (when it first came out) and they wanted to give me like $100 for it.
Nope I tried an Eco phone kiosk once. They offered to dispose of my Nokia Lumia icon but offered me no trade-in value. So I sold it locally on Craigslist for $200
 

Solace50

Posts: 8   +8
Not sure how something like this "explodes" and will probably likely die out within the next year or two.

Who is going to want to get lowball value for second hand devices so that some other company can resell above market value lol...

Option to donate to charity? cute, because you cant go out in the world and just donate money to a charity. Not even an option to fund a repair to the phone or donate the phone directly.

Its a kiosk setup to monetize the second hand market with "eco" intent which a complete lie if they are not giving trade in value for ALL devices and not just "re-sellable" devices.