Inactive Generic5 virus

Hi, first-time user of this site. Quick background before my logs. I'm helping my mother fix her computer. It's a low-end computer running Windows XP Professional with service pack 3. Recently her virus protection (AVG Free) started catching and quarantining a virus called "Adware Generic5.FXV" and "Adware Generic5.GHC" found in various folders of the hard drive. A full virus didn't stop the attacks, so I found this site and followed the steps.

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.07.10.14

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Administrator :: KAZE3 [administrator]

Protection: Enabled

7/10/2012 11:08:32 PM
mbam-log-2012-07-10 (23-08-32).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 218906
Time elapsed: 7 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 19
HKCR\CLSID\{11111111-1111-1111-1111-110011461139} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\TypeLib\{44444444-4444-4444-4444-440044464439} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\Interface\{55555555-5555-5555-5555-550055465539} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.BHO.1 (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011461139} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011461139} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011461139} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CLSID\{22222222-2222-2222-2222-220022462239} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.Sandbox.1 (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.Sandbox (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CLSID\{33333333-3333-3333-3333-330033463339} (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.FBApi.1 (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.FBApi (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCR\CrossriderApp0004639.BHO (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SavingsApp (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCU\Software\Cr_Installer\4639 (Adware.GamePlayLab) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\CROSSRIDER (Adware.GamePlayLab) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\215 APPS (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\SAVINGSAPP (PUP.CrossFire.SA) -> Quarantined and deleted successfully.

Registry Values Detected: 4
HKCU\Software\Crossrider|215AppVerifier (Adware.GamePlayLab) -> Data: 93bbba37b0427d753becabe2d7a6e41b -> Quarantined and deleted successfully.
HKCU\Software\InstalledBrowserExtensions\215 Apps|4639 (PUP.CrossFire.SA) -> Data: SavingsApp -> Quarantined and deleted successfully.
HKCU\Software\SavingsApp|ActiveAppId (PUP.CrossFire.SA) -> Data: 4639 -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SavingsApp|Publisher (PUP.CrossFire.SA) -> Data: 215 Apps -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Program Files\SavingsApp (PUP.CrossFire.SA) -> Quarantined and deleted successfully.

Files Detected: 9
C:\Program Files\SavingsApp\SavingsApp.dll (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My Documents\Downloads\jenkatarcade_231.exe (PUP.BundleInstaller.IQ) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\SavingsAppInstaller.log (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\SavingsApp.exe (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\SavingsApp.ico (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\SavingsApp.ini (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\SavingsAppGui.exe (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Program Files\SavingsApp\Uninstall.exe (PUP.CrossFire.SA) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Application Data\SavingsApp\Chrome\SavingsApp.crx (PUP.CrossFire.SA) -> Quarantined and deleted successfully.

(end)
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-07-11 00:26:26
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 WDC_WD5000AAKB-00H8A0 rev.05.04E05
Running: 4t8bxcp9.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\uxtdqpow.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwNotifyChangeKey [0xB3E2B004]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwNotifyChangeMultipleKeys [0xB3E2B0D4]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xB3E2AD76]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xB3E2AE1E]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xB3E2AEBA]
SSDT \SystemRoot\system32\DRIVERS\avgidsshimx.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xB3E2AF56]

---- Kernel code sections - GMER 1.0.15 ----

? aqwstvc.sys The system cannot find the file specified. !
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB7442380, 0x8D6CD5, 0xE8000020]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs avgidsfilterx.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)
Device B1D55D20

AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device Cdfs.SYS (CD-ROM File System Driver/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_31
Run by Administrator at 0:28:28 on 2012-07-11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1508 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.2.0\ToolbarUpdater.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
D:\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - c:\program files\avg\avg2012\avgdtiex.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - d:\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.12\AVG Secure Search_toolbar.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: WeCareReminder Class: {d824f0de-3d60-4f57-9eb1-66033ecd8abb} - c:\documents and settings\all users\application data\wecarereminder\IEHelperv2.5.0.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.12\AVG Secure Search_toolbar.dll
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
uRun: [PlayNC Launcher]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [GrooveMonitor] "d:\office12\GrooveMonitor.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
IE: E&xport to Microsoft Excel - d:\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - d:\office12\ONBttnIE.dll
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\office12\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1298342794488
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - d:\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.2.0\ViProtocol.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - d:\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\q3y4tkgx.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\11.2.0\npsitesafety.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_262.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 235216]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 41040]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 301248]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
R2 Hamachi2Svc;LogMeIn Hamachi Tunneling Engine;c:\program files\logmein hamachi\hamachi-2.exe [2012-2-28 1373576]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-7-10 654408]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2011-11-29 2253120]
R2 vToolbarUpdater11.2.0;vToolbarUpdater11.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\11.2.0\ToolbarUpdater.exe [2012-7-10 935008]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-7-10 22344]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-7-4 5160568]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-12 167264]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-4 113120]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-07-11 03:05:03 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes
2012-07-11 03:04:07 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-07-11 03:04:06 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-11 03:04:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-01 03:07:24 -------- d-----w- c:\documents and settings\all users\application data\PC Optimizer Pro
2012-07-01 02:57:47 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Google
2012-07-01 02:57:32 -------- d-----w- c:\documents and settings\administrator\local settings\application data\SavingsApp
2012-07-01 02:57:24 -------- d-----w- c:\documents and settings\all users\application data\WeCareReminder
2012-07-01 02:56:04 -------- d-----w- c:\documents and settings\administrator\local settings\application data\RivalGaming
2012-06-22 19:14:23 -------- d-----w- c:\documents and settings\administrator\application data\NVIDIA
2012-06-22 19:10:49 -------- d-----w- c:\documents and settings\administrator\application data\.minecraft
.
==================== Find3M ====================
.
2012-06-22 02:05:37 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-22 02:05:37 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ------w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 19:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 19:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 19:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 07:58:35 667136 ----a-w- c:\windows\system32\wininet.dll
2012-05-04 13:12:30 2192640 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2069120 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-04-20 19:29:52 81920 ----a-w- c:\windows\system32\ieencode.dll
2012-04-20 19:29:52 61952 ----a-w- c:\windows\system32\tdc.ocx
2012-04-19 12:44:57 369664 ----a-w- c:\windows\system32\html.iec
2012-04-19 08:50:26 24896 ----a-w- c:\windows\system32\drivers\avgidshx.sys
.
============= FINISH: 0:29:04.26 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 2/21/2011 7:50:45 PM
System Uptime: 7/10/2012 11:20:45 PM (1 hours ago)
.
Motherboard: Dell Computer Corp. | | 02X378
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz | Microprocessor | 2391/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 54 GiB total, 33.973 GiB free.
D: is FIXED (NTFS) - 412 GiB total, 383.646 GiB free.
E: is CDROM (CDFS)
F: is FIXED (NTFS) - 37 GiB total, 21.994 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP428: 5/5/2012 2:27:48 AM - System Checkpoint
RP429: 5/6/2012 3:14:13 AM - System Checkpoint
RP430: 5/7/2012 4:14:13 AM - System Checkpoint
RP431: 5/8/2012 5:15:19 AM - System Checkpoint
RP432: 5/9/2012 6:14:14 AM - System Checkpoint
RP433: 5/10/2012 6:39:15 AM - System Checkpoint
RP434: 5/11/2012 6:46:38 AM - System Checkpoint
RP435: 5/12/2012 3:00:39 AM - Software Distribution Service 3.0
RP436: 5/13/2012 3:47:42 AM - System Checkpoint
RP437: 5/13/2012 9:17:52 PM - Software Distribution Service 3.0
RP438: 5/14/2012 9:51:19 PM - System Checkpoint
RP439: 5/16/2012 12:29:00 AM - System Checkpoint
RP440: 5/17/2012 12:59:17 AM - System Checkpoint
RP441: 5/18/2012 1:10:43 AM - System Checkpoint
RP442: 5/19/2012 2:22:55 AM - System Checkpoint
RP443: 5/20/2012 3:12:31 AM - System Checkpoint
RP444: 5/21/2012 4:10:25 AM - System Checkpoint
RP445: 5/22/2012 5:59:21 PM - System Checkpoint
RP446: 5/23/2012 6:17:56 PM - System Checkpoint
RP447: 5/24/2012 6:29:04 PM - System Checkpoint
RP448: 5/25/2012 7:49:03 PM - System Checkpoint
RP449: 5/26/2012 9:02:45 PM - System Checkpoint
RP450: 5/27/2012 9:20:54 PM - System Checkpoint
RP451: 5/28/2012 10:22:51 PM - System Checkpoint
RP452: 5/30/2012 12:00:44 AM - System Checkpoint
RP453: 5/30/2012 6:37:25 PM - Installed AVG 2012
RP454: 5/30/2012 6:37:35 PM - Removed AVG 2011
RP455: 5/30/2012 6:38:03 PM - Installed AVG 2012
RP456: 5/30/2012 6:41:28 PM - Removed AVG 2011
RP457: 5/31/2012 7:31:40 PM - System Checkpoint
RP458: 6/1/2012 8:16:31 PM - System Checkpoint
RP459: 6/2/2012 8:27:56 PM - System Checkpoint
RP460: 6/4/2012 3:00:16 AM - Software Distribution Service 3.0
RP461: 6/5/2012 5:04:32 PM - System Checkpoint
RP462: 6/6/2012 6:11:54 PM - System Checkpoint
RP463: 6/7/2012 6:38:35 PM - System Checkpoint
RP464: 6/8/2012 7:45:01 PM - System Checkpoint
RP465: 6/9/2012 9:25:50 PM - System Checkpoint
RP466: 6/11/2012 12:40:24 AM - System Checkpoint
RP467: 6/12/2012 1:06:53 AM - System Checkpoint
RP468: 6/13/2012 2:05:48 AM - System Checkpoint
RP469: 6/13/2012 8:53:50 AM - Software Distribution Service 3.0
RP470: 6/14/2012 9:53:52 AM - System Checkpoint
RP471: 6/15/2012 9:58:22 AM - System Checkpoint
RP472: 6/16/2012 10:58:06 AM - System Checkpoint
RP473: 6/17/2012 11:58:06 AM - System Checkpoint
RP474: 6/18/2012 6:18:10 PM - System Checkpoint
RP475: 6/19/2012 10:33:28 PM - System Checkpoint
RP476: 6/22/2012 7:19:47 AM - System Checkpoint
RP477: 6/23/2012 8:08:04 AM - System Checkpoint
RP478: 6/24/2012 8:53:33 AM - System Checkpoint
RP479: 6/25/2012 6:02:34 PM - System Checkpoint
RP480: 6/26/2012 10:24:48 PM - System Checkpoint
RP481: 6/27/2012 10:53:35 PM - System Checkpoint
RP482: 6/28/2012 11:29:36 PM - System Checkpoint
RP483: 6/30/2012 2:22:47 AM - System Checkpoint
RP484: 7/1/2012 3:04:05 AM - System Checkpoint
RP485: 7/2/2012 3:53:17 AM - System Checkpoint
RP486: 7/3/2012 5:40:42 AM - System Checkpoint
RP487: 7/4/2012 12:37:41 PM - System Checkpoint
RP488: 7/5/2012 3:25:05 PM - System Checkpoint
RP489: 7/6/2012 6:14:36 PM - System Checkpoint
RP490: 7/7/2012 7:21:58 PM - System Checkpoint
RP491: 7/8/2012 7:47:09 PM - System Checkpoint
RP492: 7/9/2012 10:29:44 PM - System Checkpoint
RP493: 7/10/2012 7:06:22 PM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.3)
Adobe Shockwave Player 11.6
AiO_Scan
AVG 2012
City of Villains/City of Heroes (remove only)
Combined Community Codec Pack 2010-10-10
Curse Client
CWA Reminder by We-Care.com v4.0.19.3
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB981793)
HP PSC & OfficeJet 5.3.B
Intel(R) PRO Ethernet Adapter and Software
Java Auto Updater
Java(TM) 6 Update 31
LogMeIn Hamachi
Malwarebytes Anti-Malware version 1.61.0.1400
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft XNA Framework Redistributable 4.0
Mids' Hero/Villain Designer
Mozilla Firefox 13.0.1 (x86 en-US)
Mozilla Maintenance Service
NCsoft Launcher
NVIDIA Control Panel 285.58
NVIDIA Graphics Driver 285.58
NVIDIA Install Application
NVIDIA nView 135.95
NVIDIA nView Desktop Manager
NVIDIA Update 1.5.20
NVIDIA Update Components
OpenOffice.org 3.1
QFolder
RivalGaming
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596666) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2482017)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2497640)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2530548)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2559049)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2586448)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618444)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647516)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2675157)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2699988)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Skype Click to Call
Skype™ 5.5
SoundMAX
Steam
swMSM
Terraria
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2718704)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Ventrilo Client
V*****Maps Map Overlay
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
World of Logs Client (4.2)
World of Warcraft
.
==== Event Viewer Messages From Past Week ========
.
7/7/2012 5:43:13 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
7/10/2012 6:29:47 PM, error: Service Control Manager [7034] - The LogMeIn Hamachi Tunneling Engine service terminated unexpectedly. It has done this 1 time(s).
7/10/2012 11:21:45 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PCIIde
.
==== End Of File ===========================
 
Hello, and welcome to TechSpot.


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Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

ComboFix

Please download ComboFix
combofix.gif
by sUBs
From BleepingComputer.com

Please save the file to your Desktop, but rename it first to svchost.exe

Important information about ComboFix

Before the download:
  • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
  • It is important to rename ComboFix before the download.
  • Please do not rename ComboFix to other names, but only the one indicated.
After the download:
  • Close any open browsers.
  • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
  • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
Running ComboFix:
  • Double click on svchost.exe & follow the prompts.
  • It will attempt to install the Recovery Console:
  • When ComboFix finishes, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" in your next reply.
Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
 
Hi, DMJ, I've followed these next set of instructions but now I need advice. After running ComboFix my computer immediately restarted (and rather quickly too). Upon the restart, no report popped up, and I noticed ComboFix, which I had named "svchost.exe" had been renamed on the desktop to "ComboFix". I went to windows explorer to find the document "C:\Combo-Fix.txt" but it did not exist. Additionally, in my C drive is a symbol of a computer (like My Computer) named ComboFix. Expanding this "folder" shows a mirror of the folders in "My Computer", which I can expand, seemingly infinitely, to reveal the next mirror.
Basically, I wasn't sure if I should attempt to run ComboFix again in safemode, or re-download/rename it. If you want me to re-download it, should I first delete the existing installer? Or is there something I need to uninstall? Thank you for your time concerning this matter.
 
Can you post a screenshot of the "mirroring" that you're seeing, please? This may be a sign of a serious issue within ComboFix, and I can report to the developer, if so...
 
Sorry for the delayed reply. Here is a screenshot of what it looks like. Obviously I can expand it further, but this should be sufficient.

4Kn1Z.png
 
Hi, yes the "mirroring" issue (is there something better to call this error?) still exists. Sorry for this very delayed response, as I said, it's my mother's computer and I don't live with her. Also, thank you for your efforts with the developer. My theory is that even though AVG was temporarily disabled, upon the automatic restart AVG also restarted and interfered, possibly causing a complication with ComboFix to cause the error.
At this time all remnants of the virus appear to have gone after a few deep scans, nor is the computer slowed or acting unusual in any way. Because of the error I had to break the standard protocol with cleaning the computer. Therefor, to get an accurate read on the logs I could start from the beginning and post a new set of logs. However, I think that will ultimately lead to the same problem with ComboFix unless you would like to try something else. I'll leave it up to you, as I said, the computer is working just fine, but I can't say with 100% certainty that it's clean. Thanks again.
 
Okie dokie. Let's see what this finds:

ESET Online Scan

Please run a free online scan with the ESET Online Scanner
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic
 
Hello. Are you still with us?

Your thread has been marked as "Inactive" because of your lack of reply. Please let us know how your computer is running, or if you want to continue in this topic.

Thanks.
 
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