Google redirect virus. 6 step logs attached

By cwieberdink ยท 30 replies
Jul 20, 2010
  1. I noticed last night on my husband's laptop that he was having a google redirect virus. The computer is running very very slow as well.

    We have had Comodo security suite running since I cleaned his computer of a rather nasty fake security software virus. Comodo full scan shows nothing. Attached are the logs from Malwarebytes and DDS. We are running 32 bit Windows 7 on this computer, so I did not run GMER.

    Also, I can not update windows. I get error code 80072EFE Windows update encountered an unknown error. The windows update website won't connect.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    GMER will run on 32-bit Windows 7.
    Please, complete GMER scan and post its log.
  3. cwieberdink

    cwieberdink TS Rookie Topic Starter

    Ok, sorry, on the gmer website it said for XP/2000/ME/Vista only, so I didn't think it would work. Edit: The log exceeds the website's capacity. It's 813 kb. What shall I do? Second edit: Okay, closing some processes (dropbox, carbonite, etc) got the file down to 675 kb. And I had to uncheck "devices" to get it to run without BSOD. Still too big to attach though.
  4. Broni

    Broni Malware Annihilator Posts: 54,257   +383

  5. cwieberdink

    cwieberdink TS Rookie Topic Starter

  6. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Thanks :)
    The log looks fine.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  7. cwieberdink

    cwieberdink TS Rookie Topic Starter

    Okay, my husband took his computer to work yesterday so I wasn't able to try and use combofix. This AM, I downloaded it from the first link. I disabled comodo and spybot S&D. I saved comodo to the desktop. It was a red lionhead icon. I double clicked and made sure not to move the mouse. I get "installation failed." At first, it was telling me windows couldn't run that type of file (which had an extension .cfxxe). Then it told me that it may not have installed properly and would I like to try reinstalling with recommended settings, so I did that. Again, installation failed and I got the error:
    c:\32788R22FWJFW\n.pif Not enough quota is available to process this command.
  8. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Delete your Combofix file. Download fresh one, but rename combofix.exe to BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.scr
    * Rkill.pif
    * Rkill.exe

    • * Double-click on the Rkill desktop icon to run the tool.
      * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
      * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
      * If not, delete the file, then download and use the one provided in Link 2.
      * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
      * Do not reboot until instructed.
      * If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run then try to immediately run the following.

    Now download and run exeHelper.

    • * Please download exeHelper from Raktor to your desktop.
      * Double-click on to run the fix.
      * A black window should pop up, press any key to close once the fix is completed.
      * A log file named log.txt will be created in the directory where you ran
      * Attach the log.txt file to your next message.

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Now, run
  9. cwieberdink

    cwieberdink TS Rookie Topic Starter

    I can't download any of the rkill files. It keeps telling me I need permission from the Administrator to make changes to that file. ??? I am logged in as administrator. Also the rkill.pif link is broken.
  10. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Do you have another working computer, you can use to download files and USB flash drive to move files to bad computer?
  11. cwieberdink

    cwieberdink TS Rookie Topic Starter

    Yes, I do. I had thought of doing that but wasn't sure if it would work. I will do that now. Edit: ok, weird, none of the rkill files would run and it wouldn't let me delete them either, telling me I didn't have permission. So, out of curiosity, I tried running the renamed combofix and it's going right now. I'll post results when it's done
  12. Broni

    Broni Malware Annihilator Posts: 54,257   +383

  13. cwieberdink

    cwieberdink TS Rookie Topic Starter

    Okay, attached is the log.

    Attached Files:

  14. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Please, uninstall as it's considered as an adware.


    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\program files\Common Files\Symantec Shared

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
  15. cwieberdink

    cwieberdink TS Rookie Topic Starter

    New log attached

    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Looks good :)

    How is computer doing at the moment?

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    drivers32 /all
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  17. cwieberdink

    cwieberdink TS Rookie Topic Starter

    The computer is running much better. It still won't let me install the final windows update it says is available, (sorry, actually the Nvidia display driver) but I am no longer getting redirects or multiple instances of IE. Logfiles are attached due to character limits.

    Attached Files:

  18. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Good :)

    Update your Java version here:
    During installation, make sure to UN-check any pre-checked extra "garbage" installation, like Yahoo toolbar, or others (if offered).
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).


    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Craig\AppData\Local\Temp\catchme.sys -- (catchme)
      O2 - BHO: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
      O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (Reg Error: Key error.)
      O20 - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
      [2010/04/26 15:58:12 | 000,256,512 | ---- | M] () -- C:\Windows\PEV.exe
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  19. cwieberdink

    cwieberdink TS Rookie Topic Starter

    here are the new logs. I really appreciate this so much! Thank you.

    Attached Files:

  20. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    You're very welcome :)

    Last scan...

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  21. cwieberdink

    cwieberdink TS Rookie Topic Starter

    Ok, I've been trying to connect properly to Kapersky and I can't. It tells me that I need the latest JRE to function, which I did download and after a couple tries, seemed to install correctly. I couldn't find any older versions/updates of Java to uninstall. Java's updater won't connect and tells me my internet settings won't allow it. It tells me to Enable Java in IE's internet options advanced tab, but there is nothing on that tab about Java.
  22. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    That's fine...

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • IMOPRTANT! UN-check Remove found threats
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  23. cwieberdink

    cwieberdink TS Rookie Topic Starter

    I ran ESET. It said it was downloading the new virus signatures, flashed very quickly and said no threats found. Number of files scanned: 0. Infected files found 0. Total scan time: 00:00:00. Finished. It did not give an option to list found threats.
  24. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    It won't create any log, if nothing found :)

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  25. cwieberdink

    cwieberdink TS Rookie Topic Starter

    How it's running: The redirect is gone. That is excellent. No more IE windows popping up. That's great! here is the stuff that's left:
    1. I can't delete the rkill files on the desktop. It says I need admin permission to do this. I am logged in as admin
    2. Comodo pops up on boot with a warning about a malicious item. Name: Heur.Dual.Extensions@-1 Location: C:\Windows\Installer\{B80941B0-...\ico_Student.d.exe. Should I tell it to clean it? If I ignore this popup long enough (like to type this message) it just disappears. ?!?
    3. IE is the ONLY browser that will connect to the internet. Chrome and Firefox timeout.
    4. MY laptop is giving me warnings that there is another computer connected to the internet with an identical IP address. How is that even possible?
    5. Java is still not detectable by the Java website.
    6. The final Windows update still will not complete. The NVIDIA display adapter update fails every time.
    Edit: 7. Now Spybot S&D popped up with this warning: "Spybot has encountered and terminated a process listed as part of a malicious software. Process ID: 4920. Filename: WMIC.exe. Found in: C:\Windows\System32\wbem Identified as:"
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