Google says fix for Pixel 2 XL camera bug is in the works

[midian182]

Why it matters: There’s no denying that since it launched in October last year, Google’s Pixel 2 XL has had it’s share of problems. One of these issues—a software bug that renders the camera unusable—has finally been acknowledged by Google and the company says it is working on a fix.

Pixel 2 XL owners have reported that some handsets suffer from screen burn-in, grainy textures, muted colors, and crackling audio issues. Google has addressed several of these through software updates and warranty extensions, but until now the company has failed to acknowldge the camera problem.

Those experiencing the bug have found that the camera app stops working due to a ‘fatal error.’ Google had thought it was caused by cellular interference, but the fact its ‘fix’ had no effect proved this wasn’t the case.

After Twitter user Ciara said the camera on her Pixel 2 XL had stopped working, Google recommended clearing the camera app’s cache and restarting the handset. Having explained that she’d already tried this, Google said its team was looking into the issue and working on a fix. Until one arrives, the company recommends putting the phone in airplane mode when taking a photo.

We're sorry that the workaround didn't help, Ciara. Our team is looking into this and are working on a fix. Appreciate your understanding.

— Made by Google (@madebygoogle) 8 July 2018

While some buyers found that the Pixel 2 had some problems of its own, these appear to be more of a rarity compared to its larger sibling. It’s why we recommend that anyone thinking of buying a Pixel 2 opt for the smaller handset.

Exactly when the fix will arrive is unknown. After all the issues with its newest handsets, one would expect the Pixel 3s to be more robust. But then again, the original Pixels also suffered from problems, so maybe the trend will continue.

Permalink to story.

https://www.techspot.com/news/75533-google-fix-pixel-2-xl-camera-bug-works.html

 

[gigantor21]

The raft of problems on these Pixel phones has been an embarrasment.

 

[skinnybuttons]

The raft of problems on these Pixel phones has been an embarrasment.

I have to agree, owning a Pixel 2 XL has been a frustrating experience. I thought with the move to a pure Google phone, I'd be leaving the boot loops, tyrannical lockdowns, and exploding death phones behind...

 

[gusticles41]

Original Pixel XL has been very good to me, best phone I've owned hands down. But I will have no problem skipping the 2nd generation...

 

[Girus]

Yeah right. That's what they said about the panorama issue. 10 months later and still nothing. Why do such big companies have such poor customer service?

 

[Theinsanegamer]

Yeah right. That's what they said about the panorama issue. 10 months later and still nothing. Why do such big companies have such poor customer service?

Because google figured out they could charge iPhone money for their nexus phones, and fanboys would lap them up as the second coming of Christ.

Why would they care about customer service, when their customers will buy their product anyway?

 

[Mr Majestyk]

Yeah the fix is called the Pixel XL 3. Fixing the camera doesn't change the fact the screen on the Pixel XL 2 is a POS. How LG can make such great OLED TV's and yet make a crap OLED phone screen defies belief.

Google's QC on their now high priced phones and their seemingly defunct tablets has always been third rate.

 

[Mark Suckerburg]

Yeah the fix is called the Pixel XL 3. Fixing the camera doesn't change the fact the screen on the Pixel XL 2 is a POS. How LG can make such great OLED TV's and yet make a crap OLED phone screen defies belief.

Google's QC on their now high priced phones and their seemingly defunct tablets has always been third rate.

The group doing the phones is completely different than the TV group. Their phone group really is an abomination. That's why I would stick to the NON XL (made by HTC) and bypass the LG made XL altogether.