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Hacktool.rootikit detected

By keyzlife
Apr 1, 2009
  1. I have been getting a message from Norton indicationg Hacktool.rootikit dtected, but it won;t remove it. I followed the pre-post instructions. Can someone please let me know what I need to do. Thanks.

  2. Spyder_1386

    Spyder_1386 TS Rookie Posts: 498

  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    The step about antivirus in the Virus and Malware Removal thread address the fact that if you DON'T have an AV program running, suggestion is made for get Avira or Avast. While Norton isn't one of our favorites, I am not going to tell you to trash a security suite you have paid for!

    Instead, let's address the log entries:
    The Mbam log does show evidence of a Rootkit. It also shows Temp files that should have been cleaned.

    SuperAntispyware shows Tracking Cookies:
    Reset Cookies:
    Remove bad HijackThis entries
    Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):
    Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button and boot into Safe Mode:

    You have Viewpoint Media Player installed on your system.
    How to Remove Viewpoint Media Player, Toolbar, or Manager
    Warning: If you install AOL © Instant Messenger, Adobe Atmosphere plugin, or another program that requires Viewpoint, it will download and install again.

    NOTE: the HijackThis log shows that Outlook Express was running. When you're doing the scans, all other active Windows should be closed.

    When you have finished, UPDATE and rescan with Malwarebytes. Follow with HijackThis. Run a Norton AV scan and save log if there are Hackdoor references. Include it on the next post with the other logs. and attach both logs. We will then make the decision whether to run Rootkit Repair.

    Update Adobe: Most current version: Adobe Reader 9.1
    This thread is for the use of keyzlife only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our Virus and Malware Removal Forum.

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