Today, the same problem happened again. When I rebooted my laptop after a freeze, the message: "Windows has just recovered from an unexpected shutdown" came up. There were options to view details so I did. It showed a lot of numbers and the only thing I understood was that a Blue Screen had happened because it said so (although I never saw a typical blue screen - my screen just turned blank and froze.)
The message also had the option "allow Windows to find a solution to this problem." I did that and it says:
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Address a problem with ATI Graphics Driver
ATI Graphics Driver has stopped working properly.
A driver update, if available, might prevent this problem from recurring.
There are several ways of locating and installing driver updates, but it is best to let Windows do this for you. Try the first step below, which describes the process. If it doesn't produce a driver update that solves the problem, then try the remaining steps in the order given.
Check for optional third-party updates
Even if all critical updates have been installed on your computer, optional updates might be available for ATI Graphics Driver that have yet to be installed. Here's how to use Windows Update to check for and install optional driver updates:
Windows Update
In the left pane, click Check for updates to see if there are any optional updates available for your computer.
If optional updates are available, click the link to view and select the updates to install. (If you don't see this link, you might have to click Check online for updates from Microsoft Update).
If no optional updates are available, go to step 2.
Select the optional updates you want to install (especially if they appear to be graphics related), click OK, and then click Install updates.
Try updating ATI Graphics Driver manually
If no optional ATI Graphics Driver updates were available in Windows Update, you can try updating ATI Graphics Driver manually.
Note
It's best to let Windows install drivers for your hardware automatically, as described in step 1 above.
If you decide to manually update ATI Graphics Driver, here's how to do it:
Click to open Device Manager If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In Device Manager, double-click Display adapters, and then double-click the name of the device running ATI Graphics Driver.
Click the Driver tab, and then click Update Driver.
When asked how you want to search for driver software, click Search automatically for updated driver software.
Windows will locate and install a new driver if one is available.
Check the ATI Technologies, Inc. website for driver updates
If no optional ATI Graphics Driver updates were available in Windows Update, go online to the following website to check for driver updates:
Click to go online to the ATI Technologies, Inc. website to find out if a solution or update is available
How to manually update a driver using a downloaded file
Click to open Device Manager If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In Device Manager, locate the device you want to update, and then double-click the device name.
Click the Driver tab, and then click Update Driver.
When asked how you want to search for driver software, click Browse my computer for driver software.
Click Browse, locate where you placed the new driver on your computer, click OK, and then click Next. Windows will locate and install the new driver.
Note
If you are running the latest version of ATI Graphics Driver and are still experiencing the problem, we recommend that you contact ATI Technologies, Inc. or the manufacturer for additional information and support.
Check your computer manufacturer's website for driver updates
If ATI Graphics Driver was preinstalled on your computer, check your computer manufacturer's website for driver updates.
How do I find my computer manufacturer?
Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
How to manually update a driver using a downloaded file
Click to open Device Manager If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In Device Manager, locate the device you want to update, and then double-click the device name.
Click the Driver tab, and then click Update Driver.
When asked how you want to search for driver software, click Browse my computer for driver software.
Click Browse, locate where you placed the new driver on your computer, click OK, and then click Next. Windows will locate and install the new driver.
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I checked in Device Manager and I have ATI Mobility Radeon HD 4330 . Please help me find an update to this driver.
If this thread needs to be moved to the appropriate subforum, I'd appreciate the mods to do so. Thanks in advance!
