Inactive Hard disk failure detected I/O process local drive

[Suzanne]

Okay. HELP please. I have read awesome news that this is a virus and not the system crashing. Great. But I am totally not understanding what any of this means as I am a NOVICE. I knew enough NOT to do a scan when the screen kept popping up. I did close the multiple windows that showed up saying what this person had - https://www.techspot.com/community/topics/smart-hdd.184755/.

However, I have NO idea what the directions mean. Can I fix this with my limited knowledge. My children are praying we can as we cannot afford to take the computer to get it fixed and they were the ones who hopped on without permission after we said don't...and the McAfee had expired. So can you miraculously help this mom out?

I read the 5 steps - I don't even understand all of that. I am sorry that I am so uninformed - but if someone could step up and patiently help me I would be SOOO grateful!!!

Thank you!

 

[Suzanne]

Okay - I read about identity theft too. Here is my question - if you don't save passwords on your computer - like it clears all account history everytime you get offline - can they still get into your banking/cc if you have saved the links in your favorites?

 

[Jay Pfoutz]

Hello, and welcome to TechSpot.

Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

ComboFix scan

Please download ComboFix

by sUBs
From BleepingComputer.com

Please save the file to your Desktop.

Important information about ComboFix


After the download:

• Close any open browsers.
• Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
• If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.

Running ComboFix:

• Double click on ComboFix.exe & follow the prompts.
• When ComboFix finishes, it will produce a report for you.
• Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.

Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

 

[Jay Pfoutz]

Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

We'd still like to help. Topic marked inactive, until your return.