Okay. HELP please. I have read awesome news that this is a virus and not the system crashing. Great. But I am totally not understanding what any of this means as I am a NOVICE. I knew enough NOT to do a scan when the screen kept popping up. I did close the multiple windows that showed up saying what this person had - https://www.techspot.com/community/topics/smart-hdd.184755/. However, I have NO idea what the directions mean. Can I fix this with my limited knowledge. My children are praying we can as we cannot afford to take the computer to get it fixed and they were the ones who hopped on without permission after we said don't...and the McAfee had expired. So can you miraculously help this mom out? I read the 5 steps - I don't even understand all of that. I am sorry that I am so uninformed - but if someone could step up and patiently help me I would be SOOO grateful!!! Thank you!